1-3 Graingerville North, Westgate Road, Newcastle upon Tyne, NE4 6UJ, United Kingdom
#55 of 58 hotels in Newcastle upon Tyne
Guests' ChoiceBased on 544 hotel reviews
5.5Cleanliness
6.1
Comfort
6.2
Location
6.5
Facilities
5.7
Staff
7.3
Value for money
6.4
Free WiFi
7.7
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 9 June 2023
P
United KingdomWorn out room needed redecorating.
room was quiet after I changed from the original one offered right next to the regularly used lift.
Stayed in April 2023
Reviewed: 7 June 2023
Sharon
United KingdomThe bathroom needs redone for fixtures
Sink front was filled with silicone. Toilet ran all night. Room next to stairs and heard a lot of people going up and down.
Stayed in June 2023
Reviewed: 7 June 2023
Jordan
United KingdomTv areil was no good and remote did not work. Spoke to staff and he said would check another room and get back to me. He never even came back to me. Bathroom door was hanging off and shower was horrible
Price
Stayed in June 2023
Reviewed: 5 June 2023
Owolabi
IrelandIt's like the moment you paid or
On the board outside the hotel ' it reads that there is breakfast, but it is just a catch. They gave Password to 3 different WiFi routers, but none works in the room until you come downstairs to the lobby . That means no Internet while in the room. There is no remote for the TV and no fan in the room, especially during this hit summer
Stayed in June 2023
Reviewed: 5 June 2023
Claire
United KingdomIf you are just after a place to lay your head and have no expectations then it’s fine. Its pretty run down, the pictures online are not a true reflection of how they look today, ours certainly wasn’t anyway. To be fair tho if they had spruced the room up a bit and maybe stocked up the vending machine then I’d have maybe been able to have given a bit of a better review. We were put up in a room in the roof area and it was boiling hot. Mattress wasn’t the best but not the worst. Bathroom had a sewage smell to it and shower wasn’t very powerful. TV had no remote not that it mattered as only had 3 channels. Wallpaper was peeling off the wall and blind was hanging off. The basics were supplied and we never spent much time in the room so didn’t really need much anyway. You will be asked to give a £10 cash deposit for your key but unlike other reviews we were given the £10 back. The hotel is not in the best area and town is about a 30 minute walk away. We survived the 2 night stay but I wouldn’t choose this hotel again.
it’s fair to say there wasn’t anything I liked about this property.
Stayed in June 2023
Reviewed: 5 June 2023
Amir
United KingdomThere was no shower gel or soap in the bathroom. bedsheets and duvet cover was not very clean. sofa was old and dirty. Corridors were dark and Smelly (From smoking).
The Place was spacious with attached bathroom, cupboard , microwave oven, Kettle, cups and plates etc.
Stayed in May 2023
Reviewed: 5 June 2023
Christine
United KingdomIt was somewhere to lay my head. Not a great area
Stayed in June 2023
Reviewed: 4 June 2023
June
United Kingdomroom was very dated and could do with an upgrade
location was close to where we needed to be .was ok for a one night stay .staff were very pleasant
Stayed in June 2023
Reviewed: 4 June 2023
Lino
United KingdomThe room was a lot of dust.
I like the staff
Stayed in June 2023
Reviewed: 3 June 2023
Susan
United KingdomThing did not work room very tired No breakfast on sit
The staff were very helpful
Stayed in June 2023
Reviewed: 2 June 2023
Andrea
South AfricaFar from city center. Broken wall hooks. No wardrobe for clothes. Frayed towel.
The bathroom was clean and the shower nice.
Stayed in June 2023
Reviewed: 24 May 2023
Thomas
United KingdomBathroom door wasn't attached
Stayed in May 2023
Reviewed: 24 May 2023
Kate
United KingdomIt was all a bit tired looking and in need of a little money spent on it.
The Hotel was competitively priced and very comfortable.
Stayed in May 2023
Reviewed: 24 May 2023
Zanele
United Kingdomeverything with it
none
Stayed in February 2023
Reviewed: 14 May 2023
Julie
United Kingdomarea was crap. druggies outside. the room was boiling hot so I asked them to turn the heating off. they never and we couldn’t open any windows.
it was a fair price. grotty area.
Stayed in May 2023
Reviewed: 9 May 2023
Stephen
United KingdomRoom was old and needing repaired. Shower flooded withing 90 seconds, wallpaper was all ripped, wall all smashed by door handle and bathroom tiles borken
Location to the Newcastle stadium
Stayed in May 2023
Reviewed: 4 May 2023
Melvyn
United Kingdomthis needing repairs
it was in Newcastle
Stayed in April 2023
Reviewed: 28 April 2023
Paul
United Kingdomlocation
price
Stayed in April 2023
Reviewed: 27 April 2023
Kyle
United Kingdomroom was very small
location
Stayed in April 2023
Reviewed: 24 April 2023
Paul
United KingdomHad concerns about the area as it was quite run down but the hotel has a secure car park so no issues
Basic, but well kept and clean
Stayed in April 2023
Reviewed: 17 April 2023
Jess
United Kingdomhow loud it was
staff where lovely comfortable
Stayed in April 2023
Reviewed: 17 April 2023
Max
United Kingdomnot in the most welcome area
comfortable and clean
Stayed in April 2023
Reviewed: 10 April 2023
Gary
United KingdomThere appeared to be no bin in the room?
Genius Price at Booking.com!
Stayed in April 2023
Reviewed: 23 June 2024
Jo
United KingdomThe room was a little noisy beside the staircase but for the price it was acceptable. Vending machines as advertised where empty.
The room was clean and comfortable, had all the facilities I needed and the shower was fantastic. A nice large towel was provided. The hotel was on a main bus route which made travel into town very easy.
Stayed in June 2024
Reviewed: 23 June 2024
Claire
United KingdomGrotty. Smells of fags and booze. No remote for the TV. wouldn't stay here again.
The dude on reception was helpful. I was able to purchase antibacterial spray to clean the dirty room- supermarket nearby.
Stayed in June 2024
Châtel, France
Taipei, Taiwan
San Cristóbal de Las Casas, Mexico
Mithymna, Greece
Rotterdam, Netherlands
Kodali, India
Rab, Croatia
Chihuahua, Mexico
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content