4-9 Royal Parade, Eastbourne, BN22 7AR, United Kingdom
#32 of 34 hotels in Eastbourne
Guests' ChoiceBased on 792 hotel reviews
6.1Cleanliness
6.7
Comfort
6.9
Location
8.7
Facilities
6.2
Staff
7.5
Value for money
7.0
Free WiFi
7.2
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End of dialog contentReviewed: 2 June 2024
Warren
United KingdomThe hotel was a little outdated
The view was lovely
Stayed in May 2024
Reviewed: 16 May 2024
Frederick
United KingdomTV sadly not working due to broken antenna cable, and wasn't a smart TV (so no Netflix or YT). Jaded decor. The hotel appears to be in the midst of a stalled renovation. Room in need of a deep clean.
Initial impression of room upon entering was positive. Bed was comfy with clean pressed sheets. Nice ocean view.
Stayed in May 2024
Reviewed: 15 April 2024
Rosemary
United KingdomCommunal areas very shabby
Location and room
Stayed in April 2024
Reviewed: 9 March 2024
Anastasia
United KingdomIn my room I found some hairs in the bathroom and on the carpet which wasn’t pleasant to me. The room looked clean but probably wasn’t cleaned properly
I like the friendly reception lady
Stayed in February 2024
Reviewed: 31 January 2024
Sean
United KingdomElevator was a bit rickety,but it is a old type hotel with character
great location on the seafront and a shortish walk into town.
Stayed in January 2024
Reviewed: 9 November 2023
Karen
United KingdomLounge reception area
Location
Stayed in November 2023
Reviewed: 21 October 2023
Mary
United KingdomLeak under sink .
The veiw. Beds comfortable. Didn't like the rubber mat in shower .it's was good value for what we wanted.
Stayed in October 2023
Reviewed: 17 September 2023
Daniel
United KingdomToilet seat didn't fit properly on the toilet, part of the shower knob was broken off
Room was a good size and nice and clean and great views
Stayed in September 2023
Reviewed: 13 September 2023
Mikhail
United KingdomDoor lock wasn't working properly, I spent about 10 minutes to figure out how to unlock it, to lock it I only came out with solution to do it from inside and then just shut the door. Bedsheets wasn't cleanest, as many reviews mention - carpets are horrible. There is also a hall on the ground floor, full of old stuff(furniture etc), looks unbelievably dirty and spooky, we accidentally went there by following way out signs.
Location, huge windows and view
Stayed in September 2023
Reviewed: 4 September 2023
Zegheru
United KingdomThe smell from the hallways and the reception .
Stayed in September 2023
Reviewed: 27 August 2023
Carmel
United KingdomThe place is need of a series update!
Staff were incredibly helpful. The sea view/location was amazing.
Stayed in August 2023
Reviewed: 19 August 2023
Sharon
United KingdomBedroom door was badly scratched, paintwork in room needs repainting & decor needs tlc!
Location, outside area from the room & having a fridge in the room.
Stayed in July 2023
Reviewed: 18 August 2023
Anna
United KingdomVery dirty room, I found dirty pampers behind the fridge there was a lot of dirty stuff........
Nice view, big room.
Stayed in August 2023
Reviewed: 18 July 2023
Hj
United KingdomOn arrival there were 2 gentleman and a baby by the desk, who I assumed were guests but were family connected to the hotel. One of the gentleman very rudely/abruptly told me to 'wait here' (I was with my 3 year old and his tone was unnessesarily unfriendly and she picked up on this - not a great start). We then dealt with the female running FoH, who was lovely. Unfortunately, our en suite bath plug had hair in it, and one of the soap packets had a used tissue in it, which wasn't very pleasant. I think maybe one of the staff had used the room that day - it was otherwise clean. When we had left the room to find a shop - a workman had entered and fixed a fitting in the bathroom without letting me know they were going to be in the room. I made it clear that they needed to tell/ask me this and any further access needed should be cleared with me first. Building works and banging commenced above our room around 9am - I went to reception to request they held off for an hour to allow us to get ready in peace (we have works next door at home as well, so very unfortunate) - initially telling me (male saturday DM) that he couldn't do anything - I mentioned the other issues we'd had and he did eventually sort it out. Beautiful hand made curtains in this particular room but did not keep any light out - room was in full daylight by 5am. No immediate further disruption regarding above issues, although they did commence banging on Sunday - we were cheking out but would have been frustrating if we were not. There is a lift but very, very old (cage shutter), didn't line up on G floor so was a step the buggy kept getting stuck on and my small stroller struggled to get in and out of it - let alone me too (definitely wouldn't be able to take a wheelchair in it). It scared my toddler - just a warning for others with small children. I didn't spand any time in the foyer or bar to comment.
Beautiful sea view. Very comfortable bed and very spacious double room with small balcony. Female receptionist (Rehana?) was extremly pleasant, apologised for the slight disarray around the halls as they were refurbishing. The first room we were taken to had a lock/door problem which was due to be seen to within a couple of hours - she changed her mind whilst explaining this and showed us to a different room to save further disruption to our stay. Saturday male receptionist/porter/duty manager was very helpful with a noise issue on Saturday morning.
Stayed in July 2023
Reviewed: 28 October 2022
Helena
Czech RepublicEverything was OK, but it is necessary to say that I am happy with basic things.
Stayed in October 2022
Reviewed: 3 October 2022
Diana
United KingdomI tried to book for a group to share rooms 3 or 4 beds , but was told unavailable, 6 of us arrived with 3 double rooms booked , in total between the rooms we had 10 beds !!!! So we had a room not even used , such a waste and waste of money 😒
Stayed in October 2022
Reviewed: 22 September 2022
Brian
United KingdomWould be nice if Hotel Guests got a discount at the onsite snooker club
Good location. Very helpful and friendly staff
Stayed in September 2022
Reviewed: 10 September 2022
Ian
United KingdomNot applicable
Stayed in September 2022
Reviewed: 7 September 2022
Rajiv
United KingdomThis review has been hidden because it doesn't meet our guidelines.
Reviewed: 4 September 2022
Lucie
United Kingdomthat they got lots of people living there and very noise
just chilling out
Stayed in September 2022
Reviewed: 29 August 2022
Gary
United Kingdomone of the mattresses was very uncomfortable
nice room with balcony, sea view
Stayed in August 2022
Reviewed: 22 August 2022
Kevin
United KingdomNeeds refurbish
Location
Stayed in August 2022
Reviewed: 7 August 2022
Vicky
United KingdomThe decor/cleanliness around corridors etc could be improved. No hairdryer. Room carpet was stained and basic wardrobe facilities. Pity breakfast wasn’t available in hotel even as a extra.
Room size, wonderful sea view. The shower room was good. Tea/coffee etc available, included a fridge too.
Stayed in August 2022
Reviewed: 3 August 2022
Nida
SwitzerlandIf there is mirror in the Room that we can see ourself before going out. And water is not strong enough For showering, washing the hair.
Location is very near in shops, walking distance to the shore.
Stayed in August 2022
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