beds were uncomfortable

Very basic but excellent value for one night

Stayed in May 2023

Breakfast choice Bed hard. ...

Clean room Good location

Stayed in May 2023

Ground floor room and floorboards of upstairs rooms were extremely creaky Also "self service kitchen" was closed until 7am! If its self seve why is it closed!

Location

Stayed in May 2023

I did not use the kitchen so cannot comment from experience. However, I would have preferred that there were plates and cutlery available in the room.

Room was comfortable and clean

Stayed in May 2023

Nothing.

Okay

Stayed in April 2023

Situated within walking distance of Sutton centre, if you are working away (which I was) this was a great place to stay. My ground floor room was basic but a good size and very clean. A very comfy double bed and a quiet neighbourhood meant that I had a very sound night's sleep. Shared kitchen facilities were good and I was able to park my van on the forecourt at the front. The price paid was very reasonable for the accommodation offered.

Stayed in May 2023

The kitchen arrangement Being on the second floor

Stayed in May 2023

Noisy delivery of laundry very early in morning

Big room with en suite that was very clean

Stayed in May 2023

Would have liked another chair to relax in.

Very comfortable and convenient for our visit.

Stayed in May 2023

Somebody was outside the front door who let me in, never saw him again. What l would have liked to have established was in the kitchen there were many fridges and freezers. What contents was l allowed to use as some of the items like milk/bread were in short supply and up to their sell-by date? I was very nervous about using food ie eggs/beacon not knowing how long they had been in use.

The room was of a good size with a comfy bed. I particularly liked the walk-in shower, only let down by the very loose toilet seat. Car parking was straightforward.

Stayed in April 2023

Nothing

Simple but decent price and close to Sutton Station.

Stayed in April 2023

Staying upstairs walk up 2 levels was not aware no lift as we came from the airport our luggage had to stay in car.... There is a train line running at bk of house but no disturbance to be honest.

Cooking my own breakfast...rooms are very clean, worth an overnight stay. Ensuite rooms lovely too.

Stayed in April 2023

Bed sheet was a little dirty and dusty, they could not provide basic drinking water which I felt was very poor

Quiet location

Stayed in April 2023

On my first night there were people talking very loudly until 3am, this coupled with the train line right alongside meant a very poor night's sleep. The second night though was fairly peaceful.

Very friendly caretaker, good communal facilities.

Stayed in April 2023

noisey. the room upstairs you can hear everything and don’t go in room 2 by the front door if you can avoid it as late comers arrive and past midnight woken up and those leaving at 6am. not given any instructions on arrival as man was on his phone on loud speaker and giving me the key at same time.

location and off road parking was close by. it was clean room and great shower

Stayed in April 2023

nothing particular comes to mind

clean comfortable loads of hot water good kitchen facilities staff very helpful

Stayed in March 2023

Had to cook own breakfast which i didnt bother as its to much i would of liked it cooked for me really

Comfy bed well rested clean great hosts really would go back if i needed to for buisness

Stayed in March 2023

Right next to stairs so kept awake most of the night Check in wasn't that great when a man came to door with cigarette in mouth wasn't a good luck at all the place was clean but wasn't told where breakfast was so not had it so overall not very impressed

It was clean

Stayed in March 2023

Noises

Near to Sutton and all transport and shops.

Stayed in March 2023

the bathroom was not really clean and smelly

location

Stayed in February 2023

Please see notes in the above box and take the criticism seriously . It is constructive so please ensure that mistakes re guests and room numbers do not occur again . Nobody checked my ID on arrival either. Please also have clear instructions displayed on how to use the cooker and gas ignition .

The location and facilities were excellent.The staff member I met was extremely helpful and polite. However, I did have some Fawlty Towers experiences from when I arrived. I was let in via intercom and told to take the key out of a box then told a different box and told it was key for room 16 so I struggled up to the top floor with my case , opened room 16 to discover an open lap top and a man's clothes on the bed! No one was in the room at the time thankfully for me ! I then dragged my case back down the stairs and pressed the entry phone again to be told to access again a different box and that I had room 6 on ground floor. This was unacceptable and a breach of security for the guest in room 16 who would not have been aware of this. The only other problem was the gas on the cooker would not stay alight and there were no instructions so I had to cook eggs and bacon in microwave. Other guests remarked on this so it is not just me. !! I would still consider this property again when staying in the area.

Stayed in February 2023

I love staying here, it feels like a home from home, very friendly helpful staff and free use of kitchen dining room and lounge, and closeness to trains makes it an excellent base for South London.

Stayed in February 2023

The message on the bell says to ring a number, but then they tell me to just ring the bell. It's not a big deal, but something to be sorted. Batteries in the TV remote needed changing. The main lights in the room are very bright, lights above the bed didn't work. There wasn't anything at all to put me off staying again. Easy fixes.

If you're there for a few nights, it has a fully equipped kitchen. I struggle to sleep if a room is too warm(it wasnt) and they had a fan.

Stayed in February 2023

duvets are too thick, would benefit from lighter ones

location and layouts

Stayed in February 2023

room too stuffy and no shampoo supplied

well located

Stayed in January 2023