The lift was broken and we were on the 6th floor, absolutely spoilt our stay, was a nightmare to climb that amount of stairs especially with a small child. We're also informed by another guest that the lift issue has been ongoing for a good few weeks.

Friendly staff, lovely young guy on checkout polite and gave us ice to take to our room and sorted someone to help us with our luggage. Good variety at breakfast and friendly happy staff

Stayed in May 2024

Parking was an issue

James and Angelo were fantastic.

Stayed in May 2024

My husband has one leg and on crutches and lifts have been out for over a month. Crutching up to the second floor several times was a health hazard. If we had of been told before hand I would have gone elsewhere. Kettle didn’t work but were given another one. Staff were extremely helpful. Dinner in restaurant was ok. Our room stunk of cigarettes and staff shrugged it off

Breakfast was ample. Bacon. Eggs. Toast. Cereals. Yogurt. Coffee was good too. Had the best nights sleep. Pillows are great and comfy bed. Bar and restaurant onsite

Stayed in May 2024

Stop bugging to rate the rooms it is really annoying leave me alone

Stayed in May 2024

Breakfast was poor ran out or hot breakfast very soon and not replenished from what l could see. The bedding and the room did smell of cigarette smoke and as a non smoker that was quite overwhelming.

Staff were so friendly an assett.

Stayed in May 2024

Lift not working

Stayed in May 2024

The lift doesn’t work, and hasn’t been since April 2024(according to the staff). Our room was 208, and we had to carry our baggage up 8 flights of stairs and down again for check-out. There was no help altho we requested for it. Darriel helped with one bag only during check in. The kettle was not working, they replaced with one full of scales and later changed to a working one no scales after we complained. The fact that the lift doesn’t work and will not be fully in use during our stay should have been told to us before we paid in full (we paid b4 our arrival). We would have stayed at a different place. We are 63 & 64 years old. To carry our luggage up and down 8 flights of steps was really inconvenient.

Darriel at the front desk was friendly and helpful. I like that breakfast is on ‘grab & go’ for early travellers like us. The hotel allowed us to pack even before 6.30am(that’s when their breakfast service officially starts). The train station is walking distance and so is the high street.

Stayed in May 2024

It would have been nice to have been pre informed that the lifts were out of action and have been for a while according to some of the staff. In addition although the hotel says it has parking it is very small, not just the number of spaces but also the size of the spaces so if you have a larger vehicle you are really going to struggle to park. Saying that there is a public car bark not far away.

Very friendly staff who really made you feel welcome. Nice drop off area in front of the hotel. Rooms where clean, neat and tidy.

Stayed in May 2024

Lift out of order

Stayed in May 2024

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We highly appreciate the properties in this hotel chain. Unfortunately, the location of this hotel is not a very touristic one and it does not seem very safe either. The hotel is under renovation, you go up the service stairs, not very fancy. The rooms, however, as we are used to: clean and decent. If you come by car, you should know that they do not have their own parking lot, but it is a closed parking lot, it costs 12 pounds for 24 hours and you must have an account on the ring go application. Unfortunately, this app only supports UK phone numbers. If you come from another country, you cannot register with the phone number from your country. We lost a few hours until we managed to pay for the parking lot, because we happened to be during Easter, with days off.

Stayed in May 2024

The left was broken

Polite staff

Stayed in May 2024

Hotel surrounded by road works due to Council redevoloping area. Difficult for pedestrians to approach hotel and locate entrance. Lift wasn't working. Two flights of stairs with luggage late at night with an injured ankle wasnt fun. At Departure time I had to extend time due lift being out of use and walk to station difficult.

Hotel good value. Breakfast good. Clean and tidy. Bathroom too. Good bright and airy room.

Stayed in April 2024

That we found cannabis in our room so shows the room wasn’t tidy or hasn’t been tidied properly

Really nice place lovely room (in the end) and nice breakfast and perfect location for what we stayed there for

Stayed in November 2021

Car park not available although off site parking was offered. The sofa bed was the most uncomfortable bed ever.....kids couldn't sleep on it so I ended up giving the double bed to them and trying to sleep on the sofa bed myself.

Room was clean and tidy. Breakfast was great

Stayed in November 2021

parking is not available onsite. We parked on the side street and got a parking ticket.

clean property, welcoming staff.

Stayed in October 2021

Staff happy and very helpful. Top quality reception area, and room was very clean

Hotel upgrade completed..looks fantastic and ideally situated for great weekend

Stayed in November 2021

Excessive traffic noise from outside

Stayed in September 2021

The staff were exceptionally nice to us, as we had been displaced from an alternate site and needed late night accomodation. They were very welcoming and nice with my children.

Stayed in October 2021

A item of clothing was left by the guests before us

Friendly staff

Stayed in November 2021

Would of been better if we'd had a fridge in the room and closer parking.

Really handy hotel for both the outlet and the town centre. All staff were friendly and helpful.

Stayed in November 2021

Breakfast

Bathrooms

Stayed in November 2021

location

Stayed in November 2021

All the staff were friendly, the room was clean and comfortable ant there was a decent breakfast.

Stayed in November 2021

Some staff seemed quite rude to each other infront of me.

Comfy bed, most staff friendly, very clean.

Stayed in November 2021