No criticisms at all.

All communications with Cleveland Residences were promptly answered. We were pleasantly surprised with everything! Top rate! Clean and bright, all feeling new and cared for. It was easy to find, near a huge range of shops and eateries plus a large supermarket. That allowed us to self cater for quite a few meals! Russell Square on the Picadilly line is great and is 2 minutes walk. Also close to StPancras international AND the British Library and kings cross..10 minutes away.

Stayed in April 2024

If I have to say, I hope TV could be larger will be better.

The position is good. It's easy to metro and supermarket especially there is a Chinese supermarket. The house is clean. There is a small kitchen and I like to cook by myself, eat outside is expensive in London.

Stayed in April 2024

If you are bothered by noise, better not to request a room overlooking main road as windows are original and not soundproof. No plug in the bathroom

Great staff, super clean and comfortable apartment. Best I have found in the area in years if you are on a budget, better than many hotels around. I will for sure return, it was a great stay

Stayed in April 2024

The comforter on the bed was not wide enough. It barely covered 2 inches over the edge and as such at times I was left partially uncovered. I needed to be ver careful was washing my face to not bump into the glass shelf. Which I did a couple of times.

No breakfast availability. Not applicable.

Stayed in April 2024

Way better than a hotel. The reception was super friendly and helping. The location is quit and really well connected to public transport so you can get to any attraction in max 30 minutes. We hair dryier broke while using it and immediately. The room was well equiped. 11/10

Stayed in April 2024

Clean, cozy apartment with everything that's needed for a short-term stay, situated in one of the prettiest and most convenient locations in London. Room was a bit small but at least it had it's own bathroom. The host was nice and funny. Thanks for having us.

Stayed in April 2024

got weirdly hot at 2am.

cozy clean

Stayed in April 2024

Nothing

The location was exceptional and having a laundry at our convenience was a bonus we were not expecting. Such an easy stay in what can be a difficult city to navigate.

Stayed in April 2024

Cost

Location

Stayed in April 2024

no daily room cleaning service

very good location

Stayed in March 2024

The host (John) was extremely helpful and speed to action always. The property was well looked after and very clean and neat. So close to the underground station as well as several bus routes to go straight into west end. Not to mention it is an easy walk to the city/Holborn. Cannot fault it. We, unfortunately, stayed in room right below some really unreasonable and rude guest, making loud noise throughout the whole evening until close to 5am. Was very disturbing and a sleepless night. We made the property aware of the situation and they swung into action immediately, both the host and customer services. They took necessary actions and moved us to a different room with no one staying above us and a much bigger apartment. We had a really good peaceful stay for the 2nd night. This will be my first choice of stay when I need to be on this side of the town when visiting.

Stayed in April 2024

No possibility to leave the language

Location, utilities.

Stayed in April 2024

Nothing, it was all good.

A great welcome and an quick brief on the property, very clean and comfortable. It was a nice quiet room, I'd be happy to stay there again, given the chance

Stayed in April 2024

Amazing location with an even better staff

Stayed in April 2024

Due to some construction works on my last day, I had no water for a while (this was very early in the morning though, at 5am). Constructions works seemed to last only for that day though, this was likely a one-off.

The apartment was very well equipped, had great wifi and was super clean. I reached out to the host beforehand to mention that I'm a light sleeper and they were able to provide a court-facing apartment instead of a street facing one which I appreciated a lot! The window was equipped with super good blinds and the room could get pitch dark which was even better for uninterrupted sleep.

Stayed in March 2024

Everything about apartment was very good The host was a little too friendly, we would prefer the same good service with more respectful boundaries

Lovely, well lit room, new, clean, spacious for 2, comfortable bed, good show with really hot water, nice kitchenette

Stayed in April 2024

Nothing

Michael who was there to let us in was very helpful. We had a very good time staying here

Stayed in April 2024

Shower didn’t get above cool/warm in the morning

Great location. Staff. clean.

Stayed in April 2024

N/A

Close to underground and local attractions. Very clean and in a quiet location. Helpful and friendly staff. Even got an early check in.

Stayed in April 2024

Bedding could have been a bit more comfortable, and hair dryer was not working

Great location, easy check in and out, great staff, very clean

Stayed in April 2024

Nothing. It was excellent

Clean, tidy, great location, close to transport links. Very comfortable room with all the facilities you could need. Host was very friendly and helpful. Loved it and will definitely be going back.

Stayed in April 2024

Great location, and whole process of checking in and out was super easy. Very clean.

Stayed in April 2024

The noise made by cars at night

John is a very nice guy who gave us the key when we arrived and gave us all the support we needed. Very clean room with everything you need for a pleasant stay. The building has an elevator. The metro, Russell square station, is 2 minutes from the property. From the airport there is a direct Piccadilly line and it takes 1 hour to reach the location. The area is safe and with many parks where you can walk, restaurants where you can eat and drink. British Museum is 5 minutes' walk away, and Trafalgar Square is 20-25 minutes away. We recommend this accommodation if you want to explore London on foot.

Stayed in April 2024

nothing

great location, great host, everything as described

Stayed in April 2024