The booking process (web site performance) turned out to be faulty since I had changed no. of guests from 2 to 3 while I was looking at a family room which pictured 1 king sized bed split into 2 singles plus a separate bed for the 3rd guest. When I added the 3rd guest, the price for the room increased from £160ish t o £180ish, which I was happy with. But, apparently after I clicked to book the room and pay, the number of guests became 2, which I did not notice until I had asked a question of the accommodation re breakfast and their reply said 2 guests, so I rang them to tell them of our party size being 3. They told me to have Booking.com alter the reservation to 3 (which it originally was) and they took the opportunity to add another £20.00 to the price (their policy for putting sheets on a sofa bed). Which I fully understand, but it was NOT my fault that either your site, or theirs, or a problem with their integration, changed my reservation from 3 to 2 guests whilst I was not looking. I am sure the original page still said 3. I think this should be looked into, as I told the fellow in customer service who changed my booking back to 3 guests. door to the Two other points: their Guest Lift had broken down and, despite there being a second lift in evidence and my friend having arrived with a 'walker' to hold onto for balance, they persisted in asking her if she could manage 4 flights of stairs and would not offer her the service lift. That was less than I expected in terms of customer service, although they did call a young man to transport the walker upstairs. The Equitable Hotel advertise a 24 hour reception desk. We were leaving the hotel at 8.15 a.m. but had to put our keys in a little box near the empty Reception desk - so they have no-one to speak to at check out.

The accommodation was close (3.9 miles) to where we needed to be the next morning (Intercontinental Hotel at O2 Arena)) for an event. Beds were comfy, accommodation scrupulously clean and recently decorated

Stayed in July 2023

No air con but there was a fan

Close to the station and nice and clean

Stayed in July 2023

Quite noisy area at night.

Good location, near to DLR and Elizabeth line. Large, bright room. Comfortable beds.

Stayed in July 2023

it was a challenge to change the bath towel to a clean one.

definitely the biggest plus of the hotel is the Location - less than 5 minutes close to the Subway, less than 30 minutes to Soho.

Stayed in July 2023

The shower had no power so it made it difficult to wash yourself, ado the floor was very slippy.

It was in a great location and the room was spacious and clean, the staff where very friendly and it felt safe staying there as the entrance door was kept looked at all times.

Stayed in July 2023

The cupboard door in our room (room 11) was only held on by 1 hinge.

Nice locations, nice rooms, quiet with little outside noise

Stayed in July 2023

Internet could have been better. Iron board was too small. A taller person would need to hunch over a bit to use it.

Stayed in July 2023

Hot water poor; in shower only tepid and no reaction when reported. Dangerous steps from en-suite into room. No information re: room cleaning or towel changes. When requested a confusion over new towels; we had to ask 3 times! Only one lift working.

Location excellent near DLR, buses, Elizabeth line and Uber ferries. Room spacious and airy.

Stayed in July 2023

Close to the Station. For travel into London.

Stayed in July 2023

Staff avoids any interaction at all, apart from 1 single lady (Indian look) where she was always smilly and polite. The rest I'm afraid still need to get full customer service training (outsourced), to understand that just being there physically is not enough, you need much more effort to justify your salary at end of the month

Big room (stayed at 21) with big window, was a great feel. Easy you use lift and get in and out. Outside, below building, nice cafe where you can grab okay coffee and pastries. If you need to be close to DLR or train, it's great spot. Outside, well, still Woolwich and I leave that for any person to give their own feedback of what you experience out there.

Stayed in June 2023

Directly opposite Woolwich Arsenal overhead Station. Short walk from Woolwich tube. The room was very spacious and was clean with a large window sky/city view. Room had a fridge. Nice mod large shower!

Stayed in June 2023

Great location for visiting relatives in the area. Couldn’t be more convenient with all the underground & train lines next door. Recently updated and everything clean & new..

Stayed in June 2023

Only 1 small thing music went on late into the morning over the back of hotel but this is not a reflection on the hotel

Location is very good a bus trip from the 02 and the new Elizabeth Line is easier than the DLR

Stayed in June 2023

The bathroom and the bed

Stayed in June 2023

Ok the location is not smth special but it is really convinient if you have a conference or exhibition in ExCel. Nothing else to do in the hotel/no other facilities.

The room was really really big!! Actually I had a room with private bathroom and it was like an apartment!! With a big window and nice city view, a big bed and a big sofa! Ensuite bathroom very big as well. The room was very clean. The metro and train station are in front of the hotel. Train is exactly one step away. This is really convinient. The ensuite room with private bathroom was really value for money!

Stayed in June 2023

Location

Did not have breakfast

Stayed in June 2023

Room was cold, very poor water pressure. Shower was shocking, could barely get washed with how little water came out

Close to the DLR station

Stayed in June 2023

room with view to a wall wasn't the best view, but all the rest was perfect for the location in London. Big bedroom and bathroom

I often tell my friends value for money in London Hotels is ridiculously bad compared to other cities, but this hotel -to my surprise-was a clear exception for me

Stayed in May 2023

Despite best efforts by the staff to repair faulty antenna with Bunny Ears, we had intermittent to zero reception for the 4 day visit. No TV. No plug or waste in the sink.. There were over a dozen cigarette butts scattered across the balcony, no ash tray, no ‘No Smoking’ sign and no rubbish bin on the balcony.

Excellent location and easy walk to railway stations, DLR, Tesco, markets, restaurants and buses. Good views over the Woolwich town square. Bed very comfortable and bathroom very well appointed, ‘fridge was cold, WiFi was great. Staff we’re very responsive, helpful and engaging with good advice and local directions.

Stayed in June 2023

My only problem was that an alarm went off one morning which we didn't hear until we were leaving the building for a Costa. No one was around to ask if we had to evacuate and we didn't see anyone outside where the evacuation point was.

Staff were very friendly and welcoming. The room was very spacious and lots of storage. Very close to Elizabeth Line and the DLR. Shops nearby.

Stayed in May 2023

Took a while to find the entrance on the side of the building - but it was a great value find ~

Great value due to the perfect location - just opposite Woolwich Arsenal train station and 3 minutes walk from Elizabeth Line Station. The family room is spacious and the sheets are clean. I would certainly return if I needed a travel transit/connection from Heathrow to City Airport.

Stayed in June 2023

TV signal was a bit poor but WiFi was good.

Super convenient for Woolwich Arsenal Station, all newly decorated, felt secure as was clean and welcoming.

Stayed in June 2023

The temperature and the pressure of the water are quite random, but manageable with patience. The room booked was supposed to have a bathtub, but when we checked the bathroom, the tub was covered by a piece of wood, so only the shower was available.

Location, very well connected. The room was clean and comfortable.

Stayed in June 2023

All the plugs where behind things like the sofa so it was a bit hard to charge things

Great location, easy to get to and from. Easy check in and check out.

Stayed in May 2023

please could you change your pillows. the ones I had in Room 11 were pancake flat - it would be lovely if we could have some that weren’t so tired!

it’s easy to get to and comfortable. I also like the space the room gave me!

Stayed in June 2023