lack of access to food and drink after 2.30 unless want restaurant prices

beautiful house and grounds. all well cared for and maintained

Stayed in June 2024

Some residents found upstairs rooms hard to access

Location and nice room

Stayed in June 2024

There was no public bus from the hotel into the town. The grass on the pitch and putt green was much too long.

I liked the size and cleanliness of our room 26a. We enjoyed the lovely grounds and gardens. And we enjoyed an afternoon drink outside in the sunshine. I also liked the proximity of the hotel to the Town Quay and shops.

Stayed in June 2024

We were very disappointed in the breakfast the bacon and beans were cold and looked and tasted like it has been hanging around a long time, the mushrooms were greasy, the hash brown is awful you would be better giving people fryed bread or toast. I must say the poached egg was nice it had been cooked fresh and it was hot.

There was a short walk to the room to the car park. It was a nice size bedroom very clean, but we could'nt get the coffee machine to work.

Stayed in June 2024

The outdoor steps up to the first floor suite were very difficult when carrying a heavy suitcase. I think assistance was available if we had asked. Our end-of-block suite (No 5) had east facing patio doors onto a small deck with two chairs and a small table overlooking the towel store, glass recycling bin and a well used farm track on the other side of a high brick wall. Behind us, looking over our morning-sun-deck was a large window into the gymnasium with a well used running machine clearly visible and audible, so the deck wasn't somewhere we spent long time. The decking outside the suite has a water and slip-proof coating but was in need of repair and looked a mess. The building has sharply sloping roofs and the table for tea and coffee making was against it. That wall was peppered with greasy marks (only visible in direct sunlight) where guests had cracked their head leaning over to make a drink. The same problem occurred with the sloping roof where the sofas were placed. The dining area included a smart double fronted cupboard with drawers and shelves. but it wasn't accessible because of the room layout with the table and chairs up against it. Had we stayed a full week I think we would have rearranged all the furniture to make the space more friendly and accessible. Having two tvs was handy but the controllers were different and there were no instructions not even on the tv itself. It took us 24 hrs to realise that one had a small "EPG" button (electronic program guide) instead of a "Guide" button that showed channels available. Several hotels we have used recently seem to have abandoned the 'Hotel Guide' folder in favour of guests phoning reception for help, advice and information. I don't find that very user friendly. Most of the accommodation is away from the main hotel building so everyone has to walk outside to the breakfast or dining room, regardless of the weather.

We upgraded to a suite after being offered a slight discount and the extra room space was very useful. The bathroom looked spotless and spacious, the bed very comfortable and there was lots of wardrobe space with enough hangers for a short stay. Reception, hospitality and house-keeping staff were great. Breakfast included a wide range of fresh and baked items as well as traditional hot food and plenty of fruit. The room space had two large sofas and two armchairs, plus a dining area with four chairs for eating-in. A nespresso coffee machine and kettle allowed us to make hot drinks as we pleased. There were plenty of plugs and a table lamp included two charging points. Every flat surface had a glass top so drinks could be put down anywhere. There was a tv in the lounge area and another in the bedroom. The walk in shower and extra long (but quite narrow) bath were much appreciated. The wonderful Elmers Court building housed reception, the bar and adjacent dining room (used only in the evenings). Breakfast was available in a light, airy building next to the pool and gym entrance point. The grounds were well kept and a walk down to the river estuary was very worthwhile. The car park was busy as it also serves the gym and spa but there always seemed to ne a few spaces available at all times of the day.

Stayed in June 2024

The breakfast Bacon was very dry. So I ordered the vegetarian breakfast the next day, which was freshly cooked. We thought the buildings and the cleanliness of the swimming pool needed improving. I was quite shocked that since this was in many of the reviews that there was no improvement of this. The regular members of the leisure complex advised us that complaints were on deaf ears. This is a shame as the large clump of hair on the side of the pool could easily have been cleared up. The bathroom was dirty in the corners, the paint was flaking on the bath tub, and the back of the door needed revarnishing.

The area of the hotel was beautiful and close to pubs and walks.

Stayed in June 2024

The breakfast was average Lunch was expensive and the wine was very expensive 😩

Stayed in June 2024

Spacious room and comfortable bed. Sofa in room made it feel very homely and relaxing. Breakfast was plentiful and unhurried.

Stayed in June 2024

The rooms are definitely looking a bit old fashioned and tired. They are clean and comfortable but could definitely benefit from a bit of a spruce up.

The overall facilities for the money is really very impressive. I live in the New forest so would not have stayed in this hotel unless it was such good value for a nice night away. There are other reviews not rating this hotel highly for the decor and quality of the spa. However, the other arguably nicer, spa hotels in the new forest are 2 or 3 times the price. For the money, Elmers court is very respectable and also right next to the ferry for the Isle of Wight should you need this.

Stayed in May 2024

We often prefer to eat in our room. However, room service choice very limited and expensive. Couldn't understand why same item cost more on one menu than another plus a £10 tray charge.

Room was large and comfortable and clean with separate area for making tea, coffee etc. Lovely grounds.

Stayed in June 2024

It would have been nice to have breakfast in the main house, rather than the leisure/sports area

Comfortable. Good staff.

Stayed in June 2024

Beautiful location and place. Very nice for a weekend away.

Stayed in May 2024

Beautiful grounds

Stayed in June 2024

Seriously dated & in need of some work the building is beautiful but needs some serious tender loving care

Location & attitude of staff

Stayed in June 2024

Breakfast.

Stayed in May 2024

Pool and nice surroundings.

Stayed in May 2024

there were some bugs around the bath

It was a lovely room but quite cold and took a while to warm up when we put the stroage heater on

Stayed in May 2024

The shower head was not good. The spray was very limited and pin sharp. Water sprayed everywhere and was not ideal.

Room large and very comfortable. Nice to have complimentary water, tea and coffee. Breakfast was good and vaied.

Stayed in May 2024

We hadn't realised that the room was detached from the hotel and opened directly onto a communal courtyard. Glass front to the room was the only natural light source, which made juggling privacy and light difficult. Just beginning to need redecoration. Lighting in room not enough to read by - but I find that in many hotels these days. Could have done with a few more hooks for wet coats in room, and for clothes in bathroom. Shower screen not tall enough for a tall person, so floor often wet, but soap too high up to use in bath! Reception staff did not always fix the problems we encountered (internal phone not working, washing machine failed mid cycle).

Both evening meals and breakfasts were good. Wait staff were pleasant, but some better trained than others. Well equipped gym and lovely grounds. Room cleaning crew friendly and worked around our late starts.

Stayed in May 2024

Catering facility, spa lunch was disappointing, limited range on menu and a number of items on the menu were not available

Swimming pool and spa,

Stayed in May 2024

Although it had disabled rooms, if wasn’t disability conscious - it hadn’t thought ‘how will a disabled person cope with this element or that element’.

Very pleasant building and surroundings.

Stayed in May 2024

Rooms were very old fashioned with lots of marks of wear and tear

Beautiful grounds, friendly staff

Stayed in May 2024

We were booked in for two nights and when we booked in for breakfast, we were told that if we wanted to have a cooked breakfast we had to pay the extra. We were confused as we had paid for breakfast. We just had the basic breakfast. The second day when we went for breakfast we just had the basic one and later realised we could have had the cooked breakfast. When we left we did report it to Reception and they confirmed that we should have had the full breakfast. We did feel we had been let down! We didn't use the bath/shower as we felt the bath looked a bit slippery and as we are in our 80's we didn't want to fall! It would have been been helpful to have a mat in the bath.

Helpful staff and liked our room.

Stayed in May 2024

Pool was good

Over all it was good

Stayed in May 2024