New Street, Henley on Thames, RG9 2BP, United Kingdom
#5 of 8 hotels in Henley on Thames
Guests' ChoiceBased on 1378 hotel reviews
8.2Cleanliness
8.7
Comfort
8.8
Location
9.4
Facilities
8.4
Staff
8.8
Value for money
7.7
Free WiFi
9.0
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End of dialog contentReviewed: 22 May 2024
Heather
CanadaThe stairs, we weren’t expecting no elevator
Location, staff and room
Stayed in May 2024
Reviewed: 22 May 2024
Nada
United KingdomThe paintwork in the hotel room, the slippiness of the shower floor, stainless steel. The blankets on the beds were pulled.
the breakfast, staff, l,ocation, comfort of beds
Stayed in May 2024
Reviewed: 22 May 2024
Stephen
United KingdomFire Alarm
Stayed in May 2024
Reviewed: 19 May 2024
Deborah
United KingdomBeds were a little hard
River view suite
Stayed in May 2024
Reviewed: 19 May 2024
Susan
United KingdomThere is no lift at the hotel and there are 3 floors of rooms. We were on the 2nd floor and it was challenging as the building is an old brewery with very high ceilings, hence the 36 stairs to climb. There was little to no evidence of this information before we booked. It might not have changed our decision but we could have asked for a lower floor. The bed has a lovely looking wooden surround along the edges that is very unsafe when getting in or out of the bed. The hall lights are so low with low wattage bulbs that it is quite grim to walk the halls and the stairs.
Customer service is excellent in all areas. The food is good and even room service food arrived hot and well cooked.considerable efforts on environmental concerns re lighting. A new feature is that if you agree for no maid service the next morning they give you a voucher for a free drink per person.
Stayed in May 2024
Reviewed: 14 May 2024
Dean
United KingdomBreakfast Tea ,from a machine not good
Breakfast was good ,
Stayed in May 2024
Reviewed: 13 May 2024
Stuart
United KingdomMost of the staff members were good, friendly and helpful however nobody came to take our order at breakfast and I had to go and ask the waiter to take my order. The breakfast room wasn't busy so he should have come over sooner. Petty but it was a bit annoying. I think the bar and restaurant prices scared off customers as both were quiet on a Saturday night even though the hotel was quite full.
Lovely stylish hotel in great location close to the river. Nice room with everything we needed. Our room on the second floor had a bath in the bay window overlooking the courtyard that was quite nice.
Stayed in May 2024
Reviewed: 13 May 2024
Robert
United KingdomMore power sockets, better lighting, latch for the window
A great hotel with a greayt location, the only issue we had was not enough plug sockets in the room and very poor lighting, and we had to wedge the window open with a bottle so we could get fresh air in the night.
Stayed in May 2024
Reviewed: 10 May 2024
Rosemary
New ZealandA lift
Great lady on front desk, cannot recall her name but she was tall and from Germany. She couldn’t have been more helpful. Thank you for making the stay special.
Stayed in May 2024
Reviewed: 6 May 2024
Sheira
United KingdomThey asked us to pay our bill in front of all our guest when it had already been organised. Embarrassing !
Our celebration dinner
Stayed in March 2024
Reviewed: 3 May 2024
Penny
United KingdomTwo flights of stairs with no lift were a surprise, as was £15 overnight charge for parking underneath the hotel. There had been no instructions about how to find the parking entrance either. After the third circuit of Henley, I pulled off New Street into the hotel pedestrian entrance to find out from Reception!
The staff were exceptionally helpful, professional and polite. Dinner was excellent.
Stayed in April 2024
Reviewed: 2 May 2024
Raymond
United KingdomParking and food expensive
Room upgrade, good food, good location
Stayed in April 2024
Reviewed: 28 April 2024
Lindsay
United KingdomOur room didn’t have a great view- a bit of roof and an air con duct. Room was also quite small for the price and the bathroom had a glazed panel which isn’t very private
Close to centre, beautiful building & very friendly staff
Stayed in April 2024
Reviewed: 23 April 2024
Owen
United KingdomThe car-park. Understand that this is a listed building, but trying to manoeuvre was very difficult given the pillars etc.
Amazing size of room. Very comfortable bed. Loved the l’Occitane handwash/shower gel. Appreciated the green approach to servicing our room. Views of river, although had to duck round desk etc to see out properly. Easy to reach town centre and riverside.
Stayed in April 2024
Reviewed: 23 April 2024
Pamela
United KingdomParking.
The twin room was very big and comfortable. The bar was attractive and welcoming.
Stayed in March 2024
Reviewed: 20 April 2024
Monica
United KingdomStaff patient and outstanding
Stayed in April 2024
Reviewed: 16 April 2024
Trevor
United KingdomBathroom could have been cleaner. The bed was unsatisfactory.
Location was good. No breakfast. We had the Sunday dinner which was very good.
Stayed in April 2024
Reviewed: 13 April 2024
Stephen
United KingdomThe room had no window view
Location bril good food staff lovely
Stayed in April 2024
Reviewed: 10 April 2024
Alextran
United KingdomSpacious room. Under-floor heating in the bathroom is a big plus.
Stayed in April 2024
Reviewed: 8 April 2024
Paul
United KingdomParking. Tricky parking spaces and was extra cost.
Helpful, friendly and welcoming staff
Stayed in April 2024
Reviewed: 8 April 2024
Philip
United KingdomLighting on room could have been better. Quite a long climb to second floor, but I realise that no lift was available.
Friendly staff and warm welcome. Comfortable room and excellent breakfast.
Stayed in April 2024
Reviewed: 7 April 2024
Dominic
United KingdomThe room was dirty in places, some of the light fittings didn’t work and were falling out. The room didn’t have a smart tv or any ability to stream/connect. There was no fridge in the room. When the room above flushed or showered of emptied the bath the noise was quite intrusive. Worst of all was the AC did not work which led to a very uncomfortable first and second night - all noise and no cooling.
A really creative repurposing of a lovely old building. Loads of character and lovely decor throughout. The room was great and large and the bathroom was an amazing space. Breakfast and the service in the property were brilliant.
Stayed in April 2024
Reviewed: 2 April 2024
Lucy
United KingdomThe cold chips with our dinner!
Comfort and cleanliness, friendliness and efficiciency of staff
Stayed in April 2024
Reviewed: 31 March 2024
Kenneth
United KingdomNo lifts and car park is a squeeze
The location, the bistro
Stayed in March 2024
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