The Sugar House, Narrow Lewins Mead, Broadmead, Bristol, BS1 2NU, United Kingdom
#7 of 52 hotels in Bristol
Guests' ChoiceBased on 1538 hotel reviews
8.8Cleanliness
9.3
Comfort
9.3
Location
9.3
Facilities
8.9
Staff
9.3
Value for money
8.2
Free WiFi
8.7
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End of dialog contentReviewed: 30 April 2024
Matthew
United KingdomOvernight parking a little expensive
All the staff are very professional and friendly. The room is a good size and the shower was huge. Good facilities very clean and comfortable. Food in the bistro was excellent.
Stayed in April 2024
Reviewed: 29 April 2024
Fiona
United KingdomNothing.
Love this hotel! Can’t fault anything about it. Room great, staff great, food great!
Stayed in April 2024
Reviewed: 29 April 2024
Daniela
United KingdomBeautifully decorated, clean and spacious. Great attention to detail
Stayed in April 2024
Reviewed: 29 April 2024
David
United KingdomExcellent location. Great ambience. Well equipped and supplied room. A lovely hotel.
Stayed in April 2024
Reviewed: 28 April 2024
Darren
United KingdomShame no fridge in the rooms. I know it was not expected, but Hotel du Vin was told it was a very special anniversary visit, nothing was done, not even a congratulations card, upgrade, nor was our request for the room to be ready early done. In the end I know it was not guaranteed or expected, but shame places no longer look to excel on customer care. With that said and understand why nothing was done, hence the reflection on the score, the place is lovely to stay.
Very nice standard of room, large space and very nice bathroom with bath and large shower. Good central location and easy to find. Great breakfast and evening meal.
Stayed in April 2024
Reviewed: 27 April 2024
David
United KingdomBeautiful hotel, a cut above
Stayed in April 2024
Reviewed: 27 April 2024
Jennifer
United KingdomLovely large bath & shower
Stayed in March 2024
Reviewed: 27 April 2024
Heather
United KingdomBreakfast let the whole stay down. Buffet was basic and of average quality. Cooked breakfast was ok but not great and expensive. Really let the whole stay down. If I came back I would not eat here again
Loved the character, location and staff who were friendly and attentive.
Stayed in April 2024
Reviewed: 26 April 2024
Fiona
United KingdomAmazing hotel. My favourite in Bristol. Great food, beautiful and comfortable rooms. Friendly and efficient staff. THE only place to stay.
Stayed in April 2024
Reviewed: 24 April 2024
Adam
United KingdomLighting was poor to get ready.
Spacious room. Great bathroom.
Stayed in April 2024
Reviewed: 21 April 2024
Craig
United KingdomNothing
Everything
Stayed in April 2024
Reviewed: 21 April 2024
Roger
United KingdomWe love the convenience of the hotel when we go to Bristol for gigs. Also the hotel is comfortable clean and we just love it. Something we found quite funny, we stayed in the hotel in December and had exactly the same room!
Stayed in April 2024
Reviewed: 20 April 2024
Stewart
United KingdomNo fridge in the room
Everything about the hotel is exceptional
Stayed in April 2024
Reviewed: 19 April 2024
Dave
United KingdomThis is a great little hotel with a wonderful bar, attentive staff and lots of character. We enjoyed a lovely bottle of Chardonnay and an early dinner in the bar before heading out for a screening at the Watershed just a short walk away . Very comfy bed and restful stay and then a satisfying breakfast the following morning. Can happily recommend!
Stayed in April 2024
Reviewed: 18 April 2024
Joanna
United KingdomNothing
Massive room, excellent breakfast, perfect location for the Bristol Beacon Hall, a 5 minute walk. Staff were friendly and helpful. When we arrived we were given an upgrade to a larger room.
Stayed in April 2024
Reviewed: 18 April 2024
M
United KingdomThe walls were thin, got woken up by the next room watching tv very early in the morning. And in the middle of the night by people coming back to their rooms.
The place itself is amazing! Couldn't fault the food, staff, facilities. All excellent.
Stayed in April 2024
Reviewed: 15 April 2024
Kirstie
United KingdomBathroom dated as mentioned And the bed was very low with the wood frame which is a bit of a shin basher !
Very welcoming helpful staff Nice bar area and dining room We were in the Coivoissier suite which was ok but think the bathroom looks dated
Stayed in April 2024
Reviewed: 11 April 2024
Eleanor
United KingdomQuirky and interesting - lovely staff!
Stayed in April 2024
Reviewed: 8 April 2024
Paul
United KingdomParking at the hotel is a bit pricey and limited.
The whole deal, from the outstanding staff to the feel of the place and the quality of the room and facilities, brilliant all round.
Stayed in April 2024
Reviewed: 7 April 2024
John
United KingdomThe staff and the location
Stayed in April 2024
Reviewed: 7 April 2024
Julianna
United KingdomThe person that was working on the Saturday morning was slightly grumpy and short tempered, and as such didn't explain stuff properly, but we did get there in the end.
the location and view are amazing. The food and selection of beverages was perfect. A dog friendly , luxurious stay in a beautifully decorated room with an Amazing courtyard and view.
Stayed in March 2024
Reviewed: 7 April 2024
Kaylie
United KingdomThe breakfast was great! Our evening meal in the Bistro was delicious, too. All the staff were very friendly and really made me and my daughters feel welcome.
Stayed in April 2024
Reviewed: 6 April 2024
Ashford
United KingdomThe door from the kitchen to the restaurant makes a lot of noise. That’s the only thing I can fault.
Everything was great
Stayed in March 2024
Reviewed: 6 April 2024
Krystyne
United KingdomDid not have breakfast
Stayed in April 2024
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