Trumpington Street, Cambridge, CB2 1QA, United Kingdom
#20 of 37 hotels in Cambridge
Guests' ChoiceBased on 1344 hotel reviews
8.2Cleanliness
8.8
Comfort
8.8
Location
9.2
Facilities
8.3
Staff
8.9
Value for money
7.5
Free WiFi
8.7
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 17 June 2024
Patricia
United KingdomNothing negative
The staff were friendly, location, was very good. The rooms were clean and well equipped. Quality toiletries,Underfloor heating in the bathroom was so nice and great forest shower
Stayed in June 2024
Reviewed: 14 June 2024
Nicholas
United KingdomPrice of room was more than expected
Stayed in June 2024
Reviewed: 10 June 2024
Brian
United StatesThe spare bed/matress was awful, even w matress on the floor
Stayed in June 2024
Reviewed: 9 June 2024
Barbara
IrelandThe staff were very friendly. Breakfast was very good. Shower in room was very powerful
Stayed in June 2024
Reviewed: 7 June 2024
Stu
United Kingdombeing told that the suite was in the basement ?
the reception staff were brilliant . The hotel is good but like all busines,s it's hard at the moment . Would stay again .
Stayed in June 2024
Reviewed: 6 June 2024
Susan
AustraliaNothing
From the friendly and very helpful reception staff to the comfortable room - it was a very pleasant stay. Fabulous location close to the Fitzwilliam Museum and other sites. Plenty of choice with restaurants and cafes in the near vicinity.
Stayed in June 2024
Reviewed: 2 June 2024
Jeandre
South AfricaOur room the underfloor heating didn’t turn off so the room was very hot even with the air con on. The other room we found glass on the floor - which wasn’t ideal given my son was crawling around and the couch was full of very strange looking stains which was a bit off putting. The room service menu after 9:30 is also very limited.
One of the rooms was really nice and spacious but the other was quite small and cramped which was strange given they were the same type of room. The staff were amazingly kind and helpful and the breakfast was delicious. The hotel was very accommodating as we were travelling with a small dog and a baby.
Stayed in June 2024
Reviewed: 2 June 2024
Philip
United KingdomNo atmosphere in the lounge after eating food at night
Stayed in May 2024
Reviewed: 30 May 2024
Paul
United KingdomUpgraded to cinema room. Was not worth the money. Very tired, part of the tv unit hanging off. Surround sound speakers did not work. Obviously a problem with heating as a plug in one left in middle of room. Really needs some TLC, should not be sold as a Cinema Stuie. It's just a normal TV in a small room. No wow factor and didn't feel like a cinema at all.
Bedroom was amazing, roll top bath extra bonus!! Location was amazing. Dined at the Bistro and would highly recommend dinner and breakfast.
Stayed in April 2024
Reviewed: 25 May 2024
Junichi
JapanBathtub was not cleaned on the second day.
Stayed in May 2024
Reviewed: 23 May 2024
Stephen
United KingdomNone
We stay every year for our wedding anniversary,we love the old building and quirky little stairs and especially the cellar where the bar is.
Stayed in May 2024
Reviewed: 20 May 2024
Ying-wen
TaiwanThe location of the hotel is really good, and the staff is nice and helpful in everything.
Stayed in May 2024
Reviewed: 15 May 2024
Ian
United KingdomNo Aircon which was uncomfortable on muggy day
Welcome staff and quickly changed our room after issue
Stayed in May 2024
Reviewed: 11 May 2024
Kelly
United KingdomDouble bed was 2 single beds together, so in the night they did part a little
Reception staff were very friendly. We got a complimentary drinks voucher as it was my partner's birthday.
Stayed in May 2024
Reviewed: 29 April 2024
Ewen
United KingdomDelightful hotel, with a great breakfast right near the centre of Cambridge.
Stayed in April 2024
Reviewed: 28 April 2024
Richard
United KingdomPerfect city centre location. Characterful concept and design. Friendly and helpful staff. Spotlessly clean. Fabulous shower.
Stayed in April 2024
Reviewed: 26 April 2024
Alaa
Saudi ArabiaThe room I stayed in was unfortunately inaccessible by the elevator, which posed a challenge for me, especially when I had a heavy bag. I couldn't help but feel guilty as the workers kindly assisted me with my luggage. Moreover, the sound insulation in the rooms seemed inadequate, as I could hear noises from neighboring rooms as if the occupants were physically present with me. Even the slightest disturbance, such as housekeeping dropping something in the adjacent room, resulted in a knocking sound that startled me awake on numerous occasions during the night.
The staff are amazingly helpful and supportive. I faced an issue with my AC and they fixed it remotely, this doesn’t even happen in a five star hotel !
Stayed in April 2024
Reviewed: 25 April 2024
Nigel
United KingdomHaving to pay £22 for breakfast on top of £250+ for the room
Great location. Good food. Pleasant surroundings.
Stayed in April 2024
Reviewed: 25 April 2024
Emma
United KingdomThe service in the hotel restaurant. The waiter was great but the general manager and service in the restaurant was below standard for the price.
Location was great, rooms were lovely and great bathroom
Stayed in April 2024
Reviewed: 25 April 2024
Jackie
United KingdomThe carpets were a bit stained and the room was very cold
The pillows were exceptional and the bed was very comfortable.
Stayed in April 2024
Reviewed: 24 April 2024
Matthew
United KingdomOld quirky building. Cellar bar. Luxurious room. Great staff.
Stayed in April 2024
Reviewed: 24 April 2024
Ruth
United KingdomDecor, comfort, peace and quiet. Downstairs bar.
Stayed in April 2024
Reviewed: 21 April 2024
Hamish
United KingdomNot allowed the dog in the dining room even for breakfast, despite purporting to be a dog friendly hotel
Like most hdv hotels, a really lovely building and gorgeous rooms. Good food and ambience.
Stayed in April 2024
Reviewed: 17 April 2024
Peter
United KingdomNothing not to like as far as we were concerned
Very good location for attractions in Cambridge. Staff very polite and so helpful. Large spacious room newly decorated and spotlessly clean. We will definitely use this lovely hotel again when we next visit Cambridge
Stayed in April 2024
Rethymno Town, Greece
Dunedin, New Zealand
Sonnenalpe Nassfeld, Austria
Langenbruck, Germany
Sunny Beach, Bulgaria
Edinburgh, UK
Rorschwihr, France
Pienza, Italy
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content