The Kingsway, Swansea, SA1 5LS, United Kingdom
#19 of 20 hotels in Swansea
Guests' ChoiceBased on 4131 hotel reviews
6.8Cleanliness
7.3
Comfort
7.4
Location
8.8
Facilities
6.8
Staff
8.3
Value for money
7.2
Free WiFi
7.8
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End of dialog contentReviewed: 23 September 2024
Emma
United KingdomRoom warm and needed to sleep with the window open - a noisy part of Swansea. Pillows not supportive.
Clean and staff were helpful
Stayed in September 2024
Reviewed: 21 September 2024
Owen
United KingdomIt is even more run down than 2 years ago. They still only have one working lift and it is tiny. we were on the 4 th floor, I am an old lady but it was quicker for me to use the threadbare stairs than wait for the lift.the gym is still not in use. The meals in the bar are still microwave pizza or something else. No wonder it is empty
We had clean towels each day, even though we didn't need them.
Stayed in September 2024
Reviewed: 21 September 2024
Aleesha
United KingdomHotel is a little tired but room was clean. Bath with shower, the shower curtain needs changing has a damp smell (room 505). There is no escaping the noise from the street if you are a light sleeper, no issue for me.
Great central location. Friendly reception staff. Clean room.
Stayed in September 2024
Reviewed: 19 September 2024
Abi-leigh
United Kingdomeverything
Stayed in September 2024
Reviewed: 19 September 2024
Sarah
United KingdomArmchairs in bedroom dirty, worn and stained.
Position. Easy to reach. Parking availability. Staff extremely nice and friendly and helpful. Nice breakfast.
Stayed in September 2024
Reviewed: 17 September 2024
Gary
United KingdomNoisy
Location
Stayed in September 2024
Reviewed: 17 September 2024
Trevor
United KingdomThe public areas of the hotel are tired and in need of refurbishment. The furniture in the brasserie was extremely worn and scruffy and uncomfortable. The choice of food was very limited and expensive.
The room was spacious and clean, the bed was comfortable and the en-suite was adequately equipped.
Stayed in September 2024
Reviewed: 16 September 2024
Alan
United KingdomNow charge for parking. Toilet didn't flush no one came to repair, so I fixed it myself
Location,
Stayed in September 2024
Reviewed: 16 September 2024
Ann
United KingdomThere was. I think g I didn't like.
Reception staff were helpful and accommodating with mi or room issues also with voci ity directoons and provided great advice. Bar staff friendly.
Stayed in July 2024
Reviewed: 15 September 2024
Tracy
United KingdomVery tired decor -Stained headboard, flaking paint, poorly fitted carpet, only one lift working. Basic room
Good location Lovely staff Comfortable bed
Stayed in September 2024
Reviewed: 15 September 2024
Mark
United KingdomRoom a bit dated
Great location - parking for £9 - hotel is nice but a bit dated in rooms
Stayed in September 2024
Reviewed: 11 September 2024
Zara
United KingdomPaying for parking should be in the price of the stay
Stayed in September 2024
Reviewed: 7 September 2024
Naveen
United Kingdommore number of channels in the TV
Room was at 7th floor. This gave a good view of the entire swansea which was enjoyable.
Stayed in September 2024
Reviewed: 7 September 2024
Naweeda
United KingdomThe first room that was given to me was not cleaned . It was filthy . Dusting had not been done . Carpet had not been hoovered . I Did not sleep the first night as I felt uncomfortable around my surrounding
It was in a good location . Shops and facilities were close
Stayed in September 2024
Reviewed: 5 September 2024
Charlie
United KingdomSee above
Faded glory looks dated and shabby
Stayed in September 2024
Reviewed: 4 September 2024
Adam
United KingdomThe bar was badly stocked and badly lit.
The room was clean and comfortable. Staff friendly and knowledgeable Free parking on site was welcome
Stayed in August 2024
Reviewed: 3 September 2024
Stacey
AustraliaFacilities were a little tired (carpets etc.).
Excellent location, close to train station. Staff welcoming and helpful.
Stayed in August 2024
Reviewed: 2 September 2024
Amy
United KingdomThe location is good for city centre
Stayed in September 2024
Reviewed: 1 September 2024
John
United KingdomI made a block booking for 12 and allocated each room to an individual occupants name using the Booking.Com app. Unfortunately, when we all arrived ( at different times), there was no record of the allocated names, so it required the desk staff to start the booking in process afresh. After talking to reception, it appears that arrangements made through Booking.Com are not communicated to the hotel, so don't waste your time and contact the hotel directly to make changes. Thanks a lot Booking.Com for wasting my time
Hotel staff were very efficient and friendly. Room/ bathroom were clean and serviced each morning. Location was very central.
Stayed in August 2024
Reviewed: 31 August 2024
Catherine
United KingdomOnly 1 lift working
Comfortable beds
Stayed in August 2024
Reviewed: 29 August 2024
Elaine
United KingdomShower didn’t work
Price and location
Stayed in August 2024
Reviewed: 28 August 2024
Louise
United KingdomDidn't like the fact air conditioning was stuck on warm in some rooms.alithough staff did their utmost to help us with giving us fan,our flush didn't work but we were moved the following day.
The property was right in the middle of everything,lovely rooms,fabulous breakfast,nice little bar
Stayed in August 2024
Reviewed: 27 August 2024
Jeanette
United KingdomWas told breakfast served at 6.30 on Friday, but 7.30 ona Saturday as we were leaving for 8 on Saturday morning went in like the morning before at 7.30 to say breakfast cooked on request as hotel quite , well if it was that quite why didn't they inform the guest , we had a taxi booked at 8 , so very disappointed
OK on the Friday morning
Stayed in August 2024
Reviewed: 27 August 2024
Shirley
United KingdomThe lift was out of order only one working and only 2 people at a time ridiculous waiting time this happened 12 months ago when we stayed with you too i wonder if you ever have 2 lifts working at the same time ?
Staff were friendly and good location for what we wanted
Stayed in August 2024
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