2 Bridge Place, Victoria, Westminster Borough, London, SW1V 1QA, United Kingdom
#602 of 1,019 hotels in London
Guests' ChoiceBased on 2399 hotel reviews
7.6Cleanliness
8.1
Comfort
8.2
Location
9.0
Facilities
7.8
Staff
8.4
Value for money
7.1
Free Wifi
8.2
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxEach review score is between 1–10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We're currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate "subscores" in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money, and free Wifi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog contentReviewed: April 16, 2024
Maria
GermanyNo Toiletries avail in the room; housekeeping didnt vacuumed our room within 4 days of our stay. Complimentary Coffee werent refilled
The location was superb as it was near Victoria Rail and Coach Station; Staff were friendly specially.thei concierge
Stayed in April 2024
Reviewed: April 16, 2024
Margaret
IrelandIt would be good if the bar stayed open beyond 10.30pm
This hotel is great. Very friendly and efficient staff. Food is very good. Lovely comfortable room. The location of this hotel is brilliant, across the road from Victoria Station, close to theatres and within walking distance of tourist attractions. Very convenient for getting to Gatwick Airport.
Stayed in March 2024
Reviewed: April 15, 2024
Rajiv
IndiaBathroom design
Location
Stayed in April 2024
Reviewed: April 13, 2024
Susan
United KingdomNot attractive decor. Tap leaked water.
Location suits us well.
Stayed in April 2024
Reviewed: April 12, 2024
Ryan
SingaporeNo slippers and toothbrush provided though it is a 4 star hotel, and not cheap.
Central location. Near to underground and amenities. 5 min walk to guided tours at Victoria coach station.
Stayed in March 2024
Reviewed: April 12, 2024
Lal
United Arab EmiratesThe train station (Victoria) and bus stops are very near to the hotel. The food and the staff are very good. The houskeeping is top notch and the Buckingham Palace is in walking distance.
Stayed in April 2024
Reviewed: April 11, 2024
Simon
United KingdomHelpful staff, spacious room, comfortable bed
Stayed in April 2024
Reviewed: April 9, 2024
Stephen
United KingdomThere wasn’t much to dislike about the property at all. We were just part of an unfortunate Fire Evacuation one evening.
Very clean and well presented property. The staff were all very friendly and the staff in the restaurant always made us feel welcome.
Stayed in April 2024
Reviewed: April 8, 2024
Adrian
United KingdomOver £250 for 1 night in a double room, but breakfast would have cost the best part of £40 extra for 2 people. So not good value.
Proximity to Victoria Station.
Stayed in April 2024
Reviewed: April 8, 2024
Pip
JerseyWe had a fire, so that wasn’t fun but it was out of the hotel’s control and the staff handled it well.
It was an amazing location, made our weekend very easy. Staff were lovely.
Stayed in April 2024
Reviewed: April 7, 2024
Isabelle
United KingdomFire alarm went off but we had no details about what happened and had to stay out for over 1 hour.
Breakfast was included.
Stayed in April 2024
Reviewed: April 7, 2024
Angelika
United KingdomN/a
Location
Stayed in April 2024
Reviewed: April 6, 2024
Lara
United KingdomToilet in lobby had no lock for whole of the stay. Breakfast good, but there was no bread or rolls left on our second morning, my son love hot chocolate but both mornings had run out, no ketchup either.
Great location, shower amazing, room very clean and comfortable
Stayed in April 2024
Reviewed: April 5, 2024
Seana
United KingdomDouble bed was against window so could only be accessed on one side. A little awkward for two pensioners who need bathroom access through the night!
Breakfast excellent. Great choice and quality. Staff all very friendly and helpful. Great location.
Stayed in April 2024
Reviewed: April 5, 2024
Jana
CroatiaCheck-in was supposed to be at 3 pm. We arrived half an hour earlier, but our room was not ready even at 3 pm.
Great location.
Stayed in April 2024
Reviewed: April 3, 2024
Kevin
IrelandOn our second day, there was a major water leak in the lobby, which was dealt with efficiently. However I got a call from reception in my room instructing me “not to use the water” which meant that the toilet, sink etc were unusable. I did not get any apology during the phone call or afterwards, or at checkout. The hotel did not offer anything by way of compensation either. This is not good enough for a Hilton hotel. Design wise the bar area could be more comfortable. It was also very cold in that area due to it being near the main doors which were always opening and closing.
The hotel was right across the road from Victoria station and within walking distance of Buckingham, the Tate, and several other nearby areas of interest. The rooms are quite big compared to the average room size in ither area hotels. The WiFi was excellent. Breakfast was also good.
Stayed in March 2024
Reviewed: April 2, 2024
Wayne
United KingdomWe asked for a quiet room, but woken in the early hours due to industrial bins being emptied and train noises. Also the temp control and fan was difficult to use and loud.
Location for our trip was perfect and the hotel was clean, comfy bed and great shower. Food n drink was also good, but above all, every member of staff we engaged with was excellent.
Stayed in April 2024
Reviewed: April 1, 2024
Olufunso
NigeriaI think breakfast should be complementary
The location was perfect for my activities while in London, close to the train station and not far off from my office.
Stayed in March 2024
Reviewed: March 28, 2024
James
United States of AmericaHotel is at a very convenient location. Very good buffet breakfast. Staff was friendly and very helpful.
Stayed in March 2024
Reviewed: March 24, 2024
Maria
ChinaLocation and breakfast were great!
Stayed in March 2024
Reviewed: March 22, 2024
Sally
United KingdomThere was some renovation work going on outside our room
Great location, clean and good facilities
Stayed in March 2024
Reviewed: March 16, 2024
Layla
United KingdomThe toilet keep running water, not flashing. But didn't affect. The hotel didn't provide the luxury family room I pre BOOKED, arranged us in a standard room with one bed without informing us and charged the same amount of money as luxury family room. The good thing is we were provided free breakfast When I went to ask how much the breakfast was in the morning. Hope simple toothbrush, toothpaste and slippers can be provided.
Very clean. Comfortable and relaxing atmosphere.
Stayed in February 2024
Reviewed: March 11, 2024
Yu
Hong KongOne way traffic always have congestion in
Good location and breakfast is good
Stayed in March 2024
Reviewed: March 10, 2024
Adrian
United KingdomPoor pillows One towel for a couple Poor bar facilities
Location was excellent. Modern look and feel Reasonable room size
Stayed in March 2024
Reviewed: March 10, 2024
Steven
United KingdomGreat location within easy reach of pretty much everything.
Stayed in March 2024
London, UK
Lyso, Cyprus
Taiping, Malaysia
Åsen, Norway
Trapezaki, Greece
Paris, France
Olomouc, Czech Republic
Hamningberg, Norway
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content