12-14 Whitewalls, Swansea, SA1 3AB, United Kingdom
#15 of 21 hotels in Swansea
Guests' ChoiceBased on 2606 hotel reviews
7.4Cleanliness
7.9
Comfort
7.9
Location
8.8
Facilities
7.5
Staff
8.9
Value for money
7.8
Free WiFi
8.2
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End of dialog contentReviewed: 21 June 2024
Angela
United KingdomFront seating are dated and tired looking
Reception really friendly rooms clean and comfortable location excellent.
Stayed in June 2024
Reviewed: 14 June 2024
Samantha
United KingdomThe noise coming from a bollard outside, but once you closed the soundproof windows, it wasn't too bad. The cleaners are a bit noisy with their music playing first thing in the morning. People staying in the hotel were just noisy, not considerate of others at all. Coming in on the am and stomping through and slamming doors. It has no negative reflection on the hotel as they can't exactly monitor who's booking in etc.
Would like to thank the staff member on the night of June 9th for being amazing! My partner suffers from Hyperacusis; and due to the noise of one of the customers; he couldn't rest. This gentleman moved us to another room and was very considerate and understanding. Would recommend as the staff are lovely. The hotel itself does exactly what it says it does! Just right and in a great location. If we decide to go back to Swansea; we will be staying here!
Stayed in June 2024
Reviewed: 13 June 2024
Christiane
GermanyWould be nice to have fresh fruit salad in the morning
Very kind welcoming, excellent family room with big windows!
Stayed in June 2024
Reviewed: 12 June 2024
Philippa
United KingdomThe shower curtain needs replacing and a bit of grouting on tiles as it's tired looking
The staff were very friendly and helpful.
Stayed in June 2024
Reviewed: 12 June 2024
Heather
United KingdomCould do with a update,
Comfortable
Stayed in June 2024
Reviewed: 11 June 2024
Vincent
United KingdomCentral location
Stayed in June 2024
Reviewed: 10 June 2024
Bob
United KingdomBed mattress was hard
Great central location, helpful and friendly staff, clean and tidy room. Quiet room.
Stayed in June 2024
Reviewed: 8 June 2024
Janet
United KingdomLift was not working when we returned to hotel after long walk back from stadium
Very central and would have been very convenient if attending shows at Swansea Arena but not for the stadium
Stayed in June 2024
Reviewed: 7 June 2024
Linda
United KingdomThe noise outside Road barrier continually alarming through the night Perhaps negotiate with the Council to leave down 24-07:00
The location Easy to get to
Stayed in June 2024
Reviewed: 5 June 2024
Moore
United KingdomCarpet badly stained and lift out of order
Good location, comfy beds ,quiet
Stayed in June 2024
Reviewed: 2 June 2024
Selsey
United KingdomThe heat! I appreciate no one can control the weather but, because you open windows much, which I understand, there wasn't a fan and the room was really hot. This was made worse as the towel rail in the bathroom would not turn off so the bathroom was really hot!
Superb location and staff really friendly and helpful
Stayed in June 2024
Reviewed: 31 May 2024
Osian
United KingdomRoom was located above a pedestrian street, so there was a lot of noise coming from people walking from the nearby bars.
Comfortable room.
Stayed in May 2024
Reviewed: 25 May 2024
Paul
United KingdomThe room was OK.but the fixtures,and fittings could do with an update.
Location was excellent. The room was OK for a overnight stay.
Stayed in May 2024
Reviewed: 23 May 2024
Catherine
United KingdomNoise of the seagulls, room was at back of hotel so it was lovely & quiet apart from them.
Close to everything I needed, nice & clean & staff on main desk (man) was very nice & polite.
Stayed in May 2024
Reviewed: 22 May 2024
Adel
LibyaTHE HIGH PRICE .
COMFORTABLE, CLEAN AND EXCELLENT LOCATION.
Stayed in May 2024
Reviewed: 22 May 2024
Simon
United KingdomVery basic hotel, no bells or whistles, and all the personality of an office block.
Central location perfect for city centre and nightlife.waem and comfortable.
Stayed in May 2024
Reviewed: 17 May 2024
Shaun
United KingdomNothing
Very good
Stayed in May 2024
Reviewed: 17 May 2024
Makere
New ZealandCould hear the person next door snoring.
Central location. Carparking at a nearby covered park. Staff friendly and helpful. There is a lift!
Stayed in May 2024
Reviewed: 13 May 2024
Makere
New ZealandWalls thin. Could hear neighbour next door snoring! They left the next morning it seems because it was quiet the next night.
Staff super friendly and helpful. Central location close to shopping centre.
Stayed in May 2024
Reviewed: 13 May 2024
Sahand
GermanyThere is no fridge in the room.
I like the cooperation of the staffs
Stayed in May 2024
Reviewed: 11 May 2024
Alessandro
United KingdomBed was a little tough but everything else was lovely
Good location. Friendly and helpful staff.
Stayed in April 2024
Reviewed: 10 May 2024
Kevin
United KingdomDated decor, but it’s value for money and clean.
No frills, comfortable and clean. Lovely staff
Stayed in May 2024
Reviewed: 10 May 2024
Scott
United KingdomCould have been a bit more modern.
The location, quick service, no hassle from staff.
Stayed in May 2024
Reviewed: 9 May 2024
Nathan
AustraliaThe morning staff for breakfast were rude and somewhat mean The included breakfast sucked and is not worth the price
Room was satisfactory Perfect for a quick night before moving on
Stayed in April 2024
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