12-14 Whitewalls, Swansea, SA1 3AB, United Kingdom
#15 of 18 hotels in Swansea
Guests' ChoiceBased on 2466 hotel reviews
7.4Cleanliness
7.8
Comfort
7.9
Location
8.9
Facilities
7.5
Staff
8.9
Value for money
7.8
Free WiFi
8.2
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End of dialog contentReviewed: 27 September 2024
Sophie
United KingdomThe shampoo and handwash were mixed up(shampoo was out where the hand wash was supposed to be) plug wasn’t working in the main bedroom so couldn’t watch telly, make teas or coffee etc.
The staff were lovely, the room was spacious, they were very nice letting us get rid of the spare room free of charge due to only being 2 of us out of 5.
Stayed in August 2024
Reviewed: 26 September 2024
Jayasankar
KuwaitNothing like that, except some noise from outside which is not in Hotel' s control
Nice location, very friendly and helpful staff.
Stayed in September 2024
Reviewed: 22 September 2024
Mikey
United KingdomIt’s very basic but very cheap so in keeping with that. I do wish the refundable deposit had been made clearer.
Location
Stayed in September 2024
Reviewed: 19 September 2024
Georgios
United KingdomThe room was dirty, had cob webs on the ceiling, sink and bath tube was semi blocked
It was ok
Stayed in September 2024
Reviewed: 16 September 2024
Vaida
LithuaniaThe breakfast was mainly toasts and bread, we lacked some eggs or meat. And the building interior could be improved
The location is in the heart of Swansea, it is quite calm (not much noise from outside) and cosy environment. Room service is great
Stayed in September 2024
Reviewed: 16 September 2024
Philou
United KingdomNot the trendiest hotel, but clean rooms, comfortable beds and shower working well. Well located in the city centre. Friendly staff
Stayed in September 2024
Reviewed: 10 September 2024
Sam
United KingdomN/a
Location, supercentral. Parking, easy and affordable in city centre.Staff would not be more helpful and understanding.
Stayed in August 2024
Reviewed: 10 September 2024
Cecilia
United KingdomWas quite, clean and tidy
Stayed in September 2024
Reviewed: 9 September 2024
Richard
United Kingdomno onsite parking.
very friendly and helpful staff. Great central location. Good sized room and excellent shower and bath.
Stayed in September 2024
Reviewed: 8 September 2024
Jayne
United KingdomLocation
Stayed in September 2024
Reviewed: 4 September 2024
Ceri
United KingdomGreat location, friendly staff
Stayed in August 2024
Reviewed: 4 September 2024
Hon
United KingdomGeneral wear and tear of room
Location and concenience to shops and car park
Stayed in August 2024
Reviewed: 26 August 2024
Laura
United KingdomClose to the bars and nightlife
Stayed in August 2024
Reviewed: 26 August 2024
Davidson
United KingdomNothing
Nice location close to everything from shops to pubs and local scenery
Stayed in August 2024
Reviewed: 26 August 2024
Kit
United KingdomThe area and the hotel aren’t looking their best but everything was functioning and clean.
The hotel is very central and the room had everything I needed. They offer to bring your breakfast to your room which means you can enjoy a bit of a lie in.
Stayed in August 2024
Reviewed: 25 August 2024
Teresa
United KingdomThe heating was on so it was really warm all night. The seagulls were really noisy, and there were drunk men outside shouting (we understand this is out of their control)
The location was good, staff were super lovely and the room was clean and comfortable.
Stayed in August 2024
Reviewed: 22 August 2024
Catherine
United KingdomCentral, clean and comfortable
Stayed in August 2024
Reviewed: 21 August 2024
O'connor
United KingdomIt was a bit dated
My first impression was that I thought it looked dated, and it was, but the rooms were clean the staff were easy going and very helpful 😀 the location was excellent and the staff told us about the multi storey carpark a few minutes away £5.00 for 24 hours, fantastic price great staff providing the information, John should advertise this on the dolphin website, we went for our daughters graduation and there was a gold path almost outside the hotel that went straight over the new bridge and into the graduation hall fantastic and the price of drinks in the pubs was very cheap win win all around
Stayed in July 2024
Reviewed: 19 August 2024
Simon
United KingdomAn excellent location, right in the heart of Swansea, and close to rail transport.
Stayed in August 2024
Reviewed: 16 August 2024
David
United KingdomNothing
Central location.
Stayed in August 2024
Reviewed: 14 August 2024
Connor
United KingdomBoiling hot room, bollard on high-street outside window makes an announcement each time a car goes through..
Good location in city centre with friendly staff
Stayed in August 2024
Reviewed: 10 August 2024
Melanie
United KingdomSmall bathroom
Very friendly staff Tidy Good breakfasts
Stayed in August 2024
Reviewed: 10 August 2024
Joanne
United KingdomNo AC and room was so hot, as couldn’t turn towel rails off in bathroom and they were hot!
Walking distance to the pubs and clubs. Clean and tidy, basic but did the job.
Stayed in August 2024
Reviewed: 9 August 2024
Andreas
GermanyThe mattresses are worn out...
Very nice and friendly staff.
Stayed in August 2024
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