Bitannia Chambers, Leek, ST13 8AF, United Kingdom
#18 of 37 hotels in Leek
Guests' ChoiceBased on 439 apartment reviews
8.7Cleanliness
9.1
Comfort
8.9
Location
9.0
Facilities
9.0
Staff
8.8
Value for money
8.9
Free Wifi
8.1
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxEach review score is between 1–10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We're currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate "subscores" in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money, and free Wifi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog contentReviewed: May 13, 2024
Michelle
United KingdomLarger than expected. Beds comfy on first floor could not hear other apartment noise
Stayed in May 2024
Reviewed: May 12, 2024
Fiona
United KingdomDouble bed was not the most comfortable
Clean, spacious with everything we needed included
Stayed in May 2024
Reviewed: May 11, 2024
Renske
CanadaThe listing is advertised to have 1 parking spot for the suite, but it's first come first serve street parking so you're not guaranteed a spot. The furniture was older and a bit worn, so not the most comfortable. Good enough, but glad we only had 2 nights on that bed.
The location is fantastic. Right on the edge of the city centre. A short walk away from so many pubs, restaurants and sights. As well as a grocery store right in the building. Spacious 2 bedroom, 1 bath suite.
Stayed in May 2024
Reviewed: May 8, 2024
Esther
United States of AmericaConveniently located above a coop that opened at 7am to buy breakfast items! The phone numbers listed were answered and my concerns resolved
Stayed in May 2024
Reviewed: May 6, 2024
Lloyd
United KingdomSpacious and well located… easy access and stress free !! Good water pressure decent shower…
Stayed in May 2024
Reviewed: April 18, 2024
Catherine
United KingdomThe bed was low and sueeky, blind in bedroom was a bit small for window so let in a lot of light,
Location was excellent
Stayed in April 2024
Reviewed: April 16, 2024
Aaditi
United KingdomWe liked everything.
Everything. The location and overall property were very nice. We were guided properly and everything was neatly explained.
Stayed in April 2024
Reviewed: April 12, 2024
Nicola
United KingdomMy only little niggle would be despite being advertised for families, all of all the cups and plates etc were all for adults (breakable!), there wasn't anything plastic which with a 4 year old would have calmed my nerves a little when giving him a drink etc! So if you are brining young children you may want to bring along your own cup and plate/bowl for them to use.
We really enjoyed our stay! Our apartment was easy to find, clean and had the most stunning huge windows! The little touches were all there - toiletries for the bathroom and the kitchen had essentials such as tea and sugar. The kitchen was well equipped for cooking. We stayed here for a couple of nights as a base for Alton Towers which was 20mins away. 2mins drive is an Aldi so (like we did) you can cook something easy when you get back after a long day! The whole stay was comfortable and we had everything we needed. We really loved having a decent amount of space for the two kids, rather than being in a small hotel room. The kids were happy with the WiFi which never let us down, there was lots of drawers to store your clothes for longer stays, and the fridge was a really decent size. We didn't need it, but there was also a washing machine for use, and ironing board and iron. We will be back next year for sure!
Stayed in April 2024
Reviewed: April 10, 2024
Lorraine
United KingdomGreat location, really lovely clean well decorated apartment. Couldn't fault anything was faultless.
Stayed in April 2024
Reviewed: April 7, 2024
Wendy
United KingdomAll good
The apartment had lots of room and was very clean. It was very light as the windows were big. It's above a coop so very convenient. There are restaurants and takeaways close by in the town. It's about a 15-minute drive to Alton Towers. We will be back
Stayed in April 2024
Reviewed: April 2, 2024
Laura
United KingdomN/A
Property was immaculately clean and easily accessible. The little touches such as bottled water were a nice touch.
Stayed in March 2024
Reviewed: April 1, 2024
Zhefen
United KingdomThe boiler is in the bedroom, a bit noisy at night.
It's a nice apartment for family to stay, beds comfortable and clean.
Stayed in April 2024
Reviewed: March 31, 2024
Jonathan
United KingdomThe on street can be a problem at times, it’s not the properties fault as they don’t have a car park but there are a number of streets with houses in the area that you’re also competing with for parking. I’d also say that the sofa bed is not big enough for 2 people which wasn’t an issue for us but would be if there were 6 of you
Convenient location, we were here on a Friday and Saturday night and didn’t really notice much outside noise as others have stated, we slept fine both nights
Stayed in March 2024
Reviewed: March 25, 2024
Chrystal
United KingdomBit worn down, crumbs in middle of sofa bed. Definitely would not fit 6 people, 5 max. On arrival the whole apartment was like a sauna, but cooled down once windows had been opened for a while. One toilet with no window but for what you pay none of these are a big issue Noise outside can be loud at times Asked for late checkout the previous day, and was granted free late checkout at 9:45am, by that time we had already packed and got to our car.
ideal for alton towers - 20/25 minute drive comfortable bed complimentary tea, coffee and sugar. Wetherspoons short walk away bigger than expected
Stayed in March 2024
Reviewed: March 8, 2024
Bev
United KingdomCommunal areas. Early check out time.
Location and size. Light and airy. Nice view.
Stayed in March 2024
Reviewed: February 27, 2024
Jelena
United KingdomWonderful. Everything was very clean and tidy and thought out to make guests feel comfortable.
Stayed in February 2024
Reviewed: January 24, 2024
Vanessa
IrelandI’ve stayed at these apartments a few times now and I love them. They are so stylish as well as comfy with absolutely everything you need at hand. The location is perfect for leek town with the Co Op right underneath that can provide you with everything. They are very reasonably priced and the hosts couldn’t be more accommodating. We ran into some travel problems and they accommodated us on a couple different changes. Highly recommend this property. We couldn’t have been more appreciative.
Stayed in January 2024
Reviewed: December 17, 2023
Carol
United KingdomWould have liked to be able to access property earlier parking not easy during the day
Easy access to property
Stayed in December 2023
Reviewed: November 29, 2023
Jane
United KingdomShowers pressure not good and beds a bit soft for our liking.
Location was excellent. Apartment clean, spacious and everything you would need for a longer stay. We were only there two nights but would happily return.
Stayed in November 2023
Reviewed: November 27, 2023
Joanne
United KingdomWiFi was a bit iffy
The location,large warm apartment with home comforts
Stayed in November 2023
Reviewed: November 13, 2023
Daisy
United KingdomStreet could be loud at times and with the window closed we could hear a lot from outside.
We stayed here for a wedding in central Leek, so the location was awesome. Large flat with lots of space and amenities. It fit us all comfortably and we had a great stay.
Stayed in August 2023
Reviewed: November 13, 2023
Zara
United KingdomMy only reasoning for rating an 8 is due to the message regarding needing ID to release the details for key collection being sent on the day of check in and only a few hours beforehand.This would have been much easier if a reminder was sent a few days/week prior, this area is so popular for hiking where signal is minimal so a reminder prior to check in day would be more helpful. Apartment was also very hot with the digital thermostat resetting to 24 degrees after setting it at a lower temp both nights.
Great apartment with a fantastic location for peak district hiking, alton towers and lots to do within Leek itself.
Stayed in November 2023
Reviewed: November 9, 2023
Brian
United KingdomWe had lots of luggage and did not count on the stairs. People should check and confirm if lifts are available in properties. The heating used an app which failed. We could not control the CH so we switched off the radiators in the bedrooms and that was fine. Bathroom is too small and I hit my head a few time on the medicine cabinet over the wash hand basin.
Good size apartment over a 24x7 shop which we used extensively. The location was picked for access to Alton Towers and that worked out great. Some very nice restaurants in the area.
Stayed in November 2023
Reviewed: October 28, 2023
Sharon
GibraltarThe beds weren’t comfortable
It’s location, cleanliness & utilities
Stayed in October 2023
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content