Breakfast was a real disappointment. Our previous visit had breakfast in a different room and I remember much better on several levels. This time, although room was very nice, the service was less nice. Staff appeared less than enthusiastic. Language seemed a problem with most staff members - not just in the dining room. They didn't seem very happy and the efficiency just wasn't there. Food choices were limited and plates for cooked breakfasts were stone cold. Tea and coffee weren't brought to the table. One vending machine was situated at the end of the restaurant which meant queuing up for a drink every time. Saucers, cups and tea spoons were not all together so people were all bumping into each other trying to find stuff and the hot water flask for tea kept running out. Restocking of food wasn't immediate or quick. Some people were given a menu for other options like different eggs other than scrambled, but not once were we offered one. Pastries weren't always fresh. It was disappointing for a 4 star hotel to have somewhat of a bun fight at breakfast. Reception staff didn't seem to have any local knowledge like which side of the road to wait for the bus right outside the hotel. Surely reception staff should be trained for such things. As our flight home had been delayed, we decided to have an afternoon tea in the hotel before going to the airport. The tea was wonderful, including my gluten free option. Chef was obviously very good. However we were quite disappointed to have to listen to the banter between staff looking after the terrasse bar and restaurant. The language was quite colourful, shall we say, including f**king and s**t, and no attempt to keep it quiet. Constant moaning about being asked to do certain work. Again, not what you expect from a 4 star hotel at those prices. I would suggest much better training and more management presence!

We really liked our room. Spacious, well equipped and clean. Perfect for access to the spa. Enormous bathroom with bath and walk in shower. Plenty of towels and shower gel etc. Coffee and tea making facilities and also iron/board. Air-conditioning also handy as weather quite warm during our stay. Spa was very nice with pool, sauna, steam room and jacuzzi. Plenty of sun beds indoor and out. Lovely changing facilities with all amenities.

Stayed in May 2024

Restaurant facilities, food was served in the bar area. Outside area was not up to standard.

All good

Stayed in April 2024

The room is a bit old, the lift is making funny noises and the room is a bit hot.

Lovely breakfast, wonderful spa facilities, spacious room - absolutely perfect holiday for us 😊

Stayed in May 2024

I feel the room that I stayed in needed updating but it's a minor issue really, the hotel is lovely and well recommended!

Lovely hotel, very friendly and helpful staff, great location.

Stayed in May 2024

Good selection, good vegan choice with the vegetarian sausages

Stayed in April 2024

More children than expected there in the spa & at breakfast. Quite a long walk to and from St Helier

The staff were incredible, particularly Emily who served us throughout our stay.

Stayed in March 2024

was a little far out of the town centre than we had expected

breakfast room spa

Stayed in April 2024

The bed was too hard

Location

Stayed in April 2024

Staff Fantastic Room excellent..nice big bath & shower. Balcony with view

Stayed in April 2024

Very expensive guest pass prices. Wanted to bring my godchildren swimming with us and they wanted £20 each which is extortionate. They're 10 and 12 years old.

Good quality and plentiful range of hot choices, continental, fruit and pastries.

Stayed in April 2024

The only thing we thought that let down the stay was the breakfast, the hot breakfast, bacon was over cooked, mushrooms were far too peppery. I assumed it was a full English however there was no hash browns, beans, black pudding. Other than that everything else at the hotel was fabulous!

Staff were impeccable couldn’t be more accommodating. Facilities of the spa were out of this world. Bed extremely comfortable. Lunch at the restaurant was lovely. Loved that when you booked through booking.con you got a complimentary glass of wine per person.

Stayed in April 2024

Maybe the shuttle bus

Staff friendly, polite and very helpful in all areas e.g. at breakfast, at dinner, in the bar and the spa. Nothing was too much trouble for them. Food was excellent.

Stayed in March 2024

Couldn’t stay for longer

Great location , great staff and really clean

Stayed in March 2024

The Coffee Shop aspect of the Hotel Desk! I tried the Green Smoothie, which didn't go down too well. Nothing else.

I'm fairly Ancient, so didn't use all the facilities, but, my working life was spent in and out of Hotels all over the World. This Hotel is based on many others, and I rate it highly!

Stayed in February 2024

The weather, which as it was December was to be expected, and the climb up to the entrance.

Our Rooms were lovely, and my two (adult) children enjoyed the pool. The breakfasts were great . We had most of our meals at the hotel and the food was excellent. We spent three nights at the hotel, having booked as we were going to a relatives funeral. After not looking forward to our visit, we actually really enjoyed our stay at the hotel. Thank you.

Stayed in December 2023

The mattress and the pillows need an update.

the spa facilities were amazing, only downside the steam room was out of service. Breakfast had a good selection of different options and there was variety. Room, was on the small side and could do with a harder mattress. The staff were polite and helpful.

Stayed in October 2023

none

The service from staff, facilities and food were of a very good standards.

Stayed in November 2023

The hotel itself was clean & comfortable. The staff were extremely helpful. Little things let it down. The dining choice was very limited. My room had several lights out & the bathroom extractor wasn't working. However, i would stay again.

Stayed in October 2023

Spacious Welcoming The staff are excellent

Stayed in November 2023

Spacious rooms, food, friendly staff, proximity to town centre, spa facilities and cleanliness.

Stayed in October 2023

Thee only issue was the breakfast and as a vegetarian I was surprised I was expected to pay for any food ordered other than what was offered which was bacon,, scrambled eggs, sausage, tomato and mushrooms there should be vegetarian options already cooked

The hotel was clean, and the room was larger than expected..the spar was nice to relax in.

Stayed in October 2023

The staff was great , the food was very good and mixed , the hotel was super nice and clean.

Stayed in October 2023

The massage I had was very poor

All peefect

Stayed in October 2023

It´s hard to say anything negative about the hotel. One could argue if a second coffee machine at the breakfast room would be helpful. Furthermore, the bar does not exactly have the atmosphere of a true bar, as it is a combination of a (very good!) restaurant and a place where you can have a drink in the late evening. As I had dinner at the restaurant several times and being on my own, I wasn´t seeking a cosy bar anyway.

The staff were very friendly and helpful. The hotel is beautiful. The breakfast exceeded my expectations. Also, I enjoyed the spa very much. Please note that the hotel is located on a hill about 1 km away from the busy city center. And even though St. Saviour´s Rd. is very busy too, the hotel rooms are absolutely quiet, so don´t worry about traffic noise at all. If you are German like me don´t forget to bring an adapter for you phone or laptop (otherwise, the staff will help you out).

Stayed in October 2023