Nothing

friendly staff, comfortable room, good bar and access to sport on the TV

Stayed in April 2024

Breakfast was limited

Clean and comfortable

Stayed in May 2024

A few cleaning issues cobwebs in room and shower try was grimy

Staff were very attentive

Stayed in May 2024

Signage to hotel was inadequate. Carpets were stained. Very difficult Gordano roundabout to negotiate if accessing Royal Portbury dock.

The staff were extremely helpful.

Stayed in May 2024

Convenient and helpful friendly staff

Stayed in March 2024

It took me two goes to find the hotel within the motorway service area. I missed the signage the first time which may have been obvious for others. The dinner was of a standard one might expect from a motorway service stop. The food was attractively priced. I would have paid more to obtain a burger bun which tasted of bread rather than plastic. I am being a little unkind but I could not think of another way of describing the taste. I did not like having to enter my car registration three times. I did it when I checked online. I understood the second time when I used their computer system to register my details with presumably the service station. I did not understand why I then had to supply it again when I signed in with pen and paper.

I had not realised I was booking into a motorway service hotel. I was pleasantly surprised by the quality of the room. Once I figured out how to obtain a comfortable water temperature, the ceiling shower unit was special. The breakfast was good value and better than my dinner. The minimal staff warmed up once one got to know them.

Stayed in April 2024

Location

Good value

Stayed in April 2024

We only stayed one night, a stopgap between different venues. We had everything we needed and the staff were very friendly. We thought it might be quite noisy as it was at a service station on the motorway but our room overlooked a green area and was vey quiet and peaceful

Stayed in April 2024

For the price, not much to fault.

Location and closeness to Tesla superchargers. The hotel is cheap in comparison.

Stayed in April 2024

ordered Nachos... no sour cream and then it when arrived it was inedible ! The staff however did exchange for something else

Stayed in April 2024

£20 pet fee

Location and the fact that pets are welcome (additional £20).

Stayed in April 2024

Our room was cold and we understand it’s on a service station but we got woken up couple of times by lorry’s and people banging doors. There were also a couple of red stains on the carpet.

Clean and inviting from the outside and reception area. Staff were friendly. My husband had breakfast and he said it was nice. Bed was comfy. Value for money.

Stayed in April 2024

£20 for small dog rather too much in comparison to room price

Clean well presented room ,

Stayed in April 2024

As we were travelling with 2 under 2 year old and the travel time was 3 hours plus I did request an earlier check in. We arrived half 2pm but weee required to pay £10 to check in half hour earlier. Lucky for us due to the location the services were just a few minutes walk so we fed and killed some time there instead.

Did not request this but both travel cots were already set up upon arrival. Did not use the gym but it appeared to be really small but all other facilities were fantastic.

Stayed in March 2024

We got lost right at the end and ended up at the back of the hotel--and it was dark would have been good to have a lit sign pointing to the front! we're not that literate with the phone maps!

We liked everything! staff kindly and helpful,bedrooms very clean all good,breakfast excellent and parking -a relief !

Stayed in April 2024

Would recommend .Food was good and great value , Room was very clean and comfortable.

Stayed in April 2024

No complaints

Superb value for money. Clean and comfortable and within a stones throw of M5 junction. Really convenient for Bristol airport. Easy 20/25 minutes drive. Quiet despite proximity to motorway.

Stayed in April 2024

Breakfast good staff great and very clean

Stayed in March 2024

Great location food is reasonably priced all round great hotel

Stayed in April 2024

Good size room, very useful location off M5

Stayed in April 2024

A few places need a lick of paint. It would make all the difference.

Nice, cheap budget hotel. Very similar to a Premier Inn. Good location.

Stayed in April 2024

Unfriendly in restaurant

Perfect location to get to Bristol Airport for early flight. Restaurant slow in delivering meal to table both meals didn’t arrive together !

Stayed in February 2024

All as expected as a stop over while travelling.

The pizza was the best I have had in years—just right. Breakfast was as expected and good value. The staff was friendly. It was a good stopover. The electrics, particularly the lightbulbs, need to be checked.

Stayed in March 2024

Friendly staff, convenient location

Stayed in April 2024