Extra Services, A14/M11, Boxworth, Cambridge, CB23 4WU, United Kingdom
#35 of 39 hotels in Cambridge
Guests' ChoiceBased on 3001 hotel reviews
6.7Cleanliness
7.0
Comfort
7.0
Location
7.6
Facilities
7.0
Staff
8.4
Value for money
7.4
Free Wifi
7.4
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxEach review score is between 1–10. To get the overall score you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We’re currently testing a weighted review system in Malta, Iceland, Australia, Greece, Brazil, and North Carolina. For properties in these regions, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate “subscores” in crucial areas like location, cleanliness, staff, comfort, facilities, value for money, and free Wifi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog contentReviewed: September 26, 2024
Leanne
United KingdomCould do with upgrading the bathrooms
Comfortable and quiet room
Stayed in September 2024
Reviewed: September 23, 2024
Tracey
United KingdomRooms need update Mattresses old and sprigs making noises every time you move
Great location
Stayed in September 2024
Reviewed: September 20, 2024
Charlotte
United KingdomMattress and pillow was a bit too soft, but that’s just subjective. Couldn’t really fault the hotel!
Super clean and amazing value for money
Stayed in September 2024
Reviewed: September 15, 2024
Claire
United KingdomBeds
Beds were uncomfortable
Stayed in September 2024
Reviewed: September 15, 2024
Steve
United KingdomNothing
All good
Stayed in September 2024
Reviewed: September 15, 2024
Christine
United KingdomI found it a bit strange that the reception staff also had to take food orders in the restaurant. The young man that took my food order appeared extremely busy having to check visitors in at reception and take meal orders, serve in the restaurant.
The bedoom and bathroom were a good size, the bed was extremely comfortable. The food was very good.
Stayed in September 2024
Reviewed: September 15, 2024
Naylor
United KingdomThe beds were very uncomfortable and it was basic cleaning
Food was good
Stayed in September 2024
Reviewed: September 15, 2024
Patrick
IrelandCouple of more comfortable chairs
The location was brilliant as was the breakfast
Stayed in September 2024
Reviewed: September 12, 2024
William
United KingdomBed could have been more comfortable Hygiene in dining area needs improvement
Layout was good
Stayed in September 2024
Reviewed: September 11, 2024
Stephen
United KingdomHelpful friendly staff. Room was clean, spacious, large,comfortable bed..VFM excellent breakfast.
Stayed in September 2024
Reviewed: September 7, 2024
Gary
United KingdomRooms not cleaned until after my visit.
Stayed in August 2024
Reviewed: September 6, 2024
Teresa
United KingdomBathroom not clean
Comfort
Stayed in September 2024
Reviewed: September 1, 2024
Kim
United KingdomN/A
Clean and comfortable
Stayed in September 2024
Reviewed: September 1, 2024
Lorraine
United KingdomThe sink was outside the bathroom, so separate from the toilet and shower.
locality to my final destination. They called a taxi, so i trusted it to take me to my destination.
Stayed in August 2024
Reviewed: September 1, 2024
Carlos
United KingdomIt was a bit jammy due to an amount of beds in the room.
Located next to a mall with different services, comfortable and affordable.
Stayed in August 2024
Reviewed: August 30, 2024
Katherine
United KingdomThe room hadn't been cleaned well. Eg lots of a previous guest's hair in bathroom. Most surfaces thick with dust and grit. Bed and towels, loo and basin all looked clean.
It was great to have staff visible at all times I was aware of. They were all friendly and helpful too. It makes such a difference
Stayed in August 2024
Reviewed: August 30, 2024
Cecilia
United KingdomI had an Accessibility room. I couldn’t take a shower, because it was inaccessible to me. I can’t climb over the side of a bath, and even if I could, the access to the shower seemed to be down steps. Just not possible with a disability. Unfortunately, that did spoil my stay. A walk in shower is what is needed!
Convenience of getting there
Stayed in August 2024
Reviewed: August 28, 2024
Alkhaffaf
United KingdomFriendly staff
Stayed in August 2024
Reviewed: August 27, 2024
Hayley
United KingdomNot the cleanest and lack of toilet roll
Price, location, ease of booking
Stayed in August 2024
Reviewed: August 26, 2024
Kirsty
SpainA bit far away
A break away
Stayed in August 2024
Reviewed: August 25, 2024
Keren
United KingdomCould have done with being abit cleaner, crumbs on the bedside table. Had a family room but only 1 large and 1 small towel. More milk for tea and coffee, only 2 which made the drinks rather strong.
Price, pet friendly, convenient.
Stayed in August 2024
Reviewed: August 25, 2024
Lisa
United KingdomThe room was a good size but it could have been a bit cleaner. Noticed a lot of large lumps of dust on the curtains
Ideal location for a stop over. Good price for a Friday night and having breakfast included was a bonus. Good sized room
Stayed in August 2024
Reviewed: August 25, 2024
Shelley
United KingdomAll good for a stay away for business.
Stayed in July 2024
Reviewed: August 25, 2024
Holly
United KingdomThe hair dryer was dated and broke within 10 seconds of using it BUT when I told reception, he gave me a newer one straight away that worked perfectly.
The customer service was lovely. All staff were accommodating and were very approachable. Very quiet hotel, despite being in such a busy location.
Stayed in August 2024
Lido di Camaiore, Italy
Matrei in Osttirol, Austria
Zanzibar City, Tanzania
Barcelona, Spain
Clacton-on-Sea, UK
Faggeto Lario , Italy
Seven Mile Beach, Australia
Podstrana, Croatia
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content