32 Scotland Road, Carlisle, CA3 9DG, United Kingdom
#6 of 12 hotels in Carlisle
Guests' ChoiceBased on 2434 hotel reviews
7.9Cleanliness
8.4
Comfort
8.3
Location
8.6
Facilities
7.9
Staff
9.0
Value for money
8.5
Free WiFi
8.0
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 7 May 2024
Lesley
United KingdomBed bit uncomfortable
Lovely breakfast
Stayed in May 2024
Reviewed: 7 May 2024
Michael
United KingdomThe floors outside my room on the first floor were very creaky, and the other guests who seemed to have been out for a party were very noisy. But other than that there really wasn't anything to not like
Location was very central, near to lots of good food options. The reception and bar area looks wonderful and we're well kept. Staff friendly and very helpful - after finding out I'd need to leave earlier than breakfast started, the staff put together a small breakfast bag for me to take away which was very kind of them.
Stayed in April 2024
Reviewed: 7 May 2024
Martin
United KingdomThe room was too hot so we had to have the window wide open. We made sure the radiator was turned off. We were next to a busy main road and slept poorly
Good breakfast. Friendly staff. Nice room and bed
Stayed in May 2024
Reviewed: 6 May 2024
I
United KingdomSadly, the thermostat fitted to the radiator near the window was not working. Hopefully, this will be picked up by the relevant maintenance team.
Firstly, I found parking my car easier than I imagined it would be. Secondly, the reception area has recently been redecorated with pictures of the lakes and many pleasing visual features. On the ground floor, next to reception is a comfortable lounge/bar area. Upstairs, my room was spacious and warm with a comfortable mattress topper. The breakfast dining area and selection were very good. The choice of fruits, yoghurt, cereal, and a great cooked breakfast, if you wish. Some GF options.
Stayed in May 2024
Reviewed: 6 May 2024
Tracy
United KingdomNothing!
Lovely friendly staff. Nice quiet room (seems to be a quiet area), with comfortable bed. Lovely breakfast. Easy parking. Really great value!!
Stayed in May 2024
Reviewed: 5 May 2024
Ember
United KingdomWe felt the self service check in was a little cold, although the system worked well, we missed having a warm welcome from a human being, we didn’t know where to locate our room and had no information about what time or location breakfast was. This was our only negative everything else was grand.
Well located and our room was great.
Stayed in May 2024
Reviewed: 5 May 2024
Jackie
United KingdomOur bedroom was on the side of the hotel which was on a busy road
Very nice clean well run hotel. The hotel was in a good location with bus stops close by which was very handy for sightseeing around Carlisle. Places to eat were very close to hotel and a newsagents right opposite it for the daily paper. Nice lounges in the hotel which had its own bar. Breakfast was Excellent!
Stayed in May 2024
Reviewed: 3 May 2024
Gordon
United KingdomNo bar service
Stayed in April 2024
Reviewed: 3 May 2024
Caz
United KingdomNothing
Lovely hotel. Free parking on site. Lovely seating inside. Limited seating outdoors but nice. A couple of places to eat across the road..need to book. Walk into the town centre is about 10-15 mins. Breakfast staff very helpful.
Stayed in April 2024
Reviewed: 1 May 2024
Richard
United Kingdomstayed here before and the room we had the last time as between very noisy guests. we mentioned this to the manager when we checked in and he upgraded us to a very nice room
breakfast was good
Stayed in April 2024
Reviewed: 30 April 2024
Robinmichael
United KingdomNothing could hide the fact that it was an old building. While I was there it was being decorated. There was nothing wrong with the facilities, they were just a little old fashioned. (On a previous occasion I had stayed in a much smaller establishment in Carlisle, where the facilities were similar but they had made it interesting by having a Victorian theme). So I could see that they were trying to do something with the hotel, however it was not quite to my taste.
I would say it was an excellent location on Scotland Road, prior to my journey to Scotland. I was also interested to find that it was the site of a Roman Fort. Furthermore it was an easy and pleasant walk to the city centre. I was very pleased with the breakfast, which I had not realised that I had bought. The breakfast made it very good value for money. I was impressed by the hard working and friendly staff.
Stayed in April 2024
Reviewed: 30 April 2024
Gordon
United KingdomThere was a bar but no service. Only failing.
Stayed in April 2024
Reviewed: 30 April 2024
Lawrence
United KingdomI had to ask for toilet roll and shampoo, they wasn't topped up even day
It was a warm hotel
Stayed in April 2024
Reviewed: 30 April 2024
Nouman
United KingdomGood value for money close to city centre
Stayed in April 2024
Reviewed: 29 April 2024
Melville
United KingdomI was upgraded and very comfortable
Stayed in April 2024
Reviewed: 28 April 2024
William
United StatesN/A
Convenient, comfortable, parking, good breakfast
Stayed in April 2024
Reviewed: 27 April 2024
James
United Kingdomshower instead of bath. a shelf that could be used in bathroom...everything fell of it more staff
good bed room well appointed
Stayed in April 2024
Reviewed: 27 April 2024
Jorgen
United KingdomDated tired bathroom in room 105 with no glass shelf to put yr things on tiny bath with overhead shower that can take a while to produce hot water ..looked old the control was broken the rad was on full but nit very hot the bedroom rad never came on ..it was chilly at night ..wall bedroom thin could hear .Next door the hotel services construction men the Cark us full of vans and they are noisy banging bedroom doors early 6.30/7 am room 105 overlooked the car park mums would park under our window to drop em off at school (window was broken didn’t shut well) so we got screaming kids shouting 8 am under our window..refuse room 105 ...at all costs ..reception was manned by one person who also worked the bar ... but you had to wait at bar for them ..to serve you ....its a row of houses joined so many small stairs cases and on our visit the one lift was out of order
The staff friendly helpful large car park big reception lounge with a bar breakfast was very good, plenty of choice location very good on a main road coffee tray with biscuits and water in room great mirror in bathroom good towels
Stayed in April 2024
Reviewed: 27 April 2024
Carla
United KingdomClean, comfy bed, fantastic breakfast, although slow to replenish
Stayed in April 2024
Reviewed: 26 April 2024
Lindsey
United KingdomThe breakfast was ok. The music was too loud. Coffee and tea ran out and it took a long time for them to be replenished.
Friendly welcome. Car park. Good location. Plenty of restaurants nearby. Stylish rooms.
Stayed in April 2024
Reviewed: 26 April 2024
Caroline
United KingdomBreakfast wasn't as good as people say, buffet style was there for 2 nights both mornings had to wait in food being put out. Breakfast was average
Stayed in April 2024
Reviewed: 26 April 2024
Rebecca
United KingdomTelevision didn't work. Toilet roll holder broken.
Pleasant, comfortable and warm hotel. Beds particularly comfortable. Good sized room. It is on the site of the Roman wall and remains. Really good breakfast. Helpful staff.
Stayed in April 2024
Reviewed: 25 April 2024
Anthony
United KingdomThe bar did not have draught beer at the bar only sold bottled beer .Our shower in our room could not be regulated.Two hot to have a shower.
Hotel was very central to all amenities
Stayed in April 2024
Reviewed: 25 April 2024
Alisdair
United KingdomThe rooms could be updated, I stayed here three years ago, in the break between lockdown, I feel that the lack of face t face contact is a bit sad. Although the staff were very friendly, there was no real contact. On my last day, nobody said "good morning", and when i was checking out online, the duty manager asked if I was "managing", that would have been an opportunity to ask if i had enjoyed my stay....I've been a hotel manager for thirty years, so I know about personal contact. I feel that this is not a three star hotel.
The breakfast was great, good selection, all piping hot, and the waitress is very friendly and efficient.
Stayed in April 2024
Varna City, Bulgaria
Łańcut, Poland
Palm Springs, USA
Doha, Qatar
Escanaba, USA
Ferragudo, Portugal
Mostar, Bosnia-Herzegovina
Istanbul, Turkey
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content