We booked this valentines weekend and the closed the bar fri early as quiet , had wait 8 pm dinner as messaged called and no one answered got there and said short staffed , ruined 1st night , stood for over 20 mins breakfast sun morning before anyone approached us walking passed us,

The comfort , quietness and dinner

Stayed in February 2024

Badly disturbed sleep by leaking gutter dripping all night like a Chinese water torture. Room one, reported to reception.

Restaurant excellent. Breakfast good. Room and bathroom good , bed very comfy.

Stayed in February 2024

The bathroom shower leaked all over the bathroom floor. Seal wasn’t sealed properly. The bed base was not aligned. No ordinary tea bags in the room. No pint glasses left, due to an event being on. Fire alarm went off at midnight, all guests were out in the corridor. Staff managed to shout down the corridor yet didn’t come down to reassure guests. Breakfast area was far too busy. The staff couldn’t cope. We had to ask for glasses, then plates, however food was replenished quickly but staff seemed stressed. Reception staff member spoke so loud as we were leaving that the hen party waiting stopped to listen. At the dinner table £60 was taken off our bill despite us telling the waitress we did not have a voucher to use. So on leaving we were asked to pay the £60 which we knew would happen however felt quite embarrassed, almost like we were trying to steal despite disputing it the night before. A bit of a disjointed visit.

We liked the setting & location. Nice atmosphere. Evening meal was delicious & well presented.

Stayed in February 2024

My room 112 the bathroom had mildew on the ceiling and a rusted shaving mirror just all a bit tired.the fire alarm going off around midnight (a false alarm ) was less than ideal .

Breakfast was nice

Stayed in February 2024

Lovely hotel in need of some investment to address the tired looking appearance inside the hotel.

Convenience of staying at the hotel rather than driving home after attending a sportsman's dinner.

Stayed in February 2024

Duvet cover a bit light so was cold at night. Breakfast room was a bit gloomy but ok

Gym was good, good breakfast

Stayed in February 2024

Housekeeping service could be improved - on different days little things were missing, eg only decaf coffee in the room on one day, only one towel provided for two of us on another, broken soap dispenser in the shower, duvet cover too small for the bed on the first day.

The location and food.

Stayed in February 2024

DECOR A LITTLE DATED AND SHOWING WEAR. ONLY ONE ROOM WITH WALK IN SHOWER, HAD TO BE DOWNGRADED. NOT IDEAL FOR DISABLED PEOPLE

MEALS WERE GOOD, BEDS WERE COMFORTABLE, STAFF VERY HELPFULL AND PLEASENT

Stayed in January 2024

breakfast was expensive for what it was, ,nothing special, sausages were very poor quality, and also the black pudding, the brown sauce supplied was horrible

staff where brilliant

Stayed in January 2024

The spa was really busy couldn't get a seat to sit on and the sauna was very cramped . The water in the pool was cloudy too. We stayed on a Saturday night but was very busy with outdoor guests.

The room was a good size albeit a little dated but it adds character! Room was spotless. Enjoyed breakfast in the room for an extra charge. The spa facilities were included for the price. We didn't eat at the restaurant as didn't fancy any of the meals.

Stayed in January 2024

Only scrambled eggs in self service buffet. Would have liked other egg options without having to request separately…. Also noticed we were lucky to get a table just before queue started to form. Staff were all lovely and trying their best

Ok. Most typical breakfast choices available

Stayed in January 2024

Bathroom had broken tile that was screwed back onto wall, flush for toilet stuck down and had to pull it back up each time to use it. Cocktail bar was cold and had no atmosphere, no background music and was only bar that was open. Breakfast was nice but only scrambled eggs available and asked if they had fried eggs and was told no only scrambled even though fried egg was given as option if ordering for room service.

Room was good size, heating easy to adjust and was clean. Plenty of parking available. Nice breakfast

Stayed in January 2024

Leaking toilet, wet carpet and damp smell in room. Rooms and public areas badly in need of renovation. Restaurant service ridiculous. Waited 45 minutes and had to ask 3 times before we even got water! Even longer wait for food and wine.

Pool area and facilities. Value for money.

Stayed in January 2024

A little dates

Great staff, food and facilities. Great value for money

Stayed in December 2023

Dinner ordering and serving was somewhat chaotic. Vegetarian options proved difficult to confirm due to staff mix ups over what was available and where in the hotel - restaurant and/or bar. The meal was ultimately very nice, but spoiled by the stress of dealing with the confusion. The staff were all very pleasant, but not fully on top of things and providing mixed messages.

The hotel is well situated in lovely grounds and close to East Kilbride facilities.

Stayed in January 2024

Been going for years the food is not so good and lack of staff so not to sure going again pity.

Stayed in December 2023

Chilly

Leisure facilities

Stayed in January 2024

We only had breakfast at the hotel and had to wait a while for a table due to insufficient staff. By the time we left the dining room there must have been 20 people queuing for a table. There were also 2 dogs in a room near us which barked for a long time as their owners had gone to the pool and they were unsupervised - this is not acceptable

The room was a good size and the steam room/sauna were good. The breakfast buffet was plentiful

Stayed in December 2023

R Ions were very dated. Waited a long time to check in with no acknowledgment and also waited a long time to be offered the bill after our meal.

Room was clean and food was good

Stayed in December 2023

Breakfast was good. Good English breakfast choices. Major down side and the only reason I won't be returning is dinner. Buffet dinner would have been a more satisfying option. Hubby & I were restricted to £25 each. I had to pay for my 10 year old. Would have preferred paying for an all inclusive meal. I found calculating and paying for extra abit too much. Gothic decor was on point. I couldn't take enough pictures with my girls. I loved the ambience and it was a Christmas well spent. Members of the staff were friendly and helpful, exceptionally polite. Thank you guys. I chose well.

Stayed in December 2023

Christmas Dinner was a let down for the price we paid.

Staff and hotel were lovely,

Stayed in December 2023

Served meals without cutlery to wait for the food to go cold Staff run off there feet and no organisation Waiting 1hr 40 mins (40mins past standard checkin time) to get room key

Friendly but under-represented staff Leisure area nice Direction and organisinatiom required

Stayed in December 2023

The service at breakfast for very disappointing. We waited over 30 minutes for a seat at breakfast. The restaurant was busy when we arrived for breakfast, however as tables became free the turnaround times to clear , clean and reset the tables took too long. By the time we got a table, there were 12 tables empty and only 7 tables with guests sitting at them. There were plenty of young staff on, but there appeared to be a lack of training of what they were supposed to be doing and how quickly. Even when tables were reset there was still a delay in getting guests to tables. There was still a queue at 10am when breakfast was supposed to finish. The breakfast itself was very good, just need to improve on the service.

The pool, sauna and steam room were very good. The staff were friendly and helpful and the breakfast and dinner meals we had were all good.

Stayed in December 2023

I paid a lot of money and one of the reasons I chose this hotel was because they have a cocktail bar which we were allowed to take the dog to. We thought we could enjoy a nice cocktail on Christmas day but the bar staff didn't know how to make any cocktails. In fact over the 4 days we stayed there we asked every different member of staff that was working in the cocktail bar and none of them (including the bar manager) were able to make us one. They need to not advertise this on their website.

The staff were very friendly and approachable

Stayed in December 2023

Great value lovely location

Stayed in December 2023