The restaurant was really cold, to the extent we asked staff if they could please turn up the heating but it wasn't turned up at all and it was seriously cold during our meal unfortunately.

Stayed in October 2023

Bit of a lukewarm reception. No atmosphere in any of the public spaces, felt a bit like a ghost town. The hotel in general is in need of a refurb - obvious decorative damage from water leaks in public areas, the pool changing rooms were bleak to say the least - broken lockers, horrid flooring, unappealing shower area. Our room was clean but very 90s in terms of decor and fixtures.

Breakfast was great - a huge buffet selection on offer. Breakfast staff were friendly and helpful. The beds were comfy and the room was very clean. The gardens were immaculate.

Stayed in October 2023

No prior notice on website of pool changing room disruption. Room functioning issues - TV didn’t work, table lamp could not work as wrong plug type. Sink hand wash bottle was labelled shampoo. No access to male changing room at pool. Alternative use of bedrooms for this purpose was impractical. Parents allowed to wear outdoor shoes poolside at swimming lesson class which overlapped with an aqua gym class for some time.

Comfortable bed & good well prepared and presented food. The prices of the dishes were a little more than expected.

Stayed in November 2023

Maybe a tad outdated

Friendly staff nice room and good food

Stayed in October 2023

The room was very dusty and smelt like it hadn't been aired in a while. There were two loose electrical sockets and some fittings in the bathroom that were loose and needed attention. Breakfast time was chaos, not enough tables to accommodate all diners so we were asked to go and sit in the lounge area for 10 minutes until we were called. We sat for over 45 minutes before being taken to our seats, and by this time the buffet was running low (both with food and glasses/cups). Staff were unapologetic, and seemed to be all over the place and not sure what to do next. It was as if no one was taking charge of the situation, it definitely lacked clear direction.

The hotel is set in a beautiful setting, up a windy country drive just outside of East Kilbride. The hotel is a grand old building, with loads of period features. The family room was very well appointed, with two double beds. The room size was great and very spacious. It was great to have a shower in the bath too.

Stayed in November 2023

The breakfast was not worth the money. It consisted of food that had clearly been cooked a long time and was just being kept lukewarm. We had to wait 20 minutes to be seated and had to ask for butter, milk and spoons just to eat the basics. There was only 3 and a half slices of toast between 5 of us. My son paid £22 for this for him and his partner and £6 for his daughter. I reckon £10 was what it was worth. Staff need training on basics as exactly the same thing happened when we had dinner the night before we were given bread but no butter and when we asked for butter we weren’t offered a knife so had to ask for that as well. The rest of the service was no better it could be that the staff were new but training

The location was fabulous with spectacular grounds and the entrance etc was very impressive

Stayed in November 2023

Price of food chicken pie and chips £25.00?

Swimming pool

Stayed in November 2023

The hotel is tired now, needs to be completely overhauled and not sure the cleaners are up to much.

The staff were brilliant, the pool was nice and warm and breakfast was delicious!

Stayed in November 2023

The dated decor

Location

Stayed in October 2023

Bar was too small , not enough staff snd food very average

Rooms very comfortable and location perfect , especially with a dog

Stayed in November 2023

lovely setting

comfortable bed, great breakfast

Stayed in November 2023

The decor is starting to look faded and needs to be refreshed

Quality accommodation with very good food and courteous staff.

Stayed in October 2023

We had a king room, where two twin beds were pushed together, I kept slipping down the middle, horrible nights sleep. Reception were not clear, lady spoke very fast & just wanted us gone. Pool staff were not helpful either. No tea/coffee in the room either.

Location, facilities, breakfast staff, pool & sauna/steam room were great.

Stayed in November 2023

The shower was like a trickle and it took about 15 mins to warm up

Lovely grounds and ideal for a short night stay visiting family in the area

Stayed in October 2023

It was a little far out for us and we had to get a quite a few taxis

The staff were friendly and the room was beautiful

Stayed in October 2023

More attention to detail with cleaning especially hoovering. Possibly an anti slip mat in the bathroom as the bath was extremely slippery.

The staff were extremely friendly and helpful, the room was much nicer than last time we stayed so first impression was better. We used the pool facilities which were good. Mens changing rooms were closed but it didn’t bother us or impact our stay. We had a peaceful night sleep, thank you.

Stayed in October 2023

Cosy hotel with a lovely spa and superb staff.

Stayed in October 2023

Room was rather dusty and lots of cob webs. I called reception to confirm our room had been cleaned as the bedside table had water on it. Cleaning staff were at the room quickly and cleaned up the water and confirmed it had been cleaned.They were very apologetic. The female changing area and toilets in the leisure area in need of an upgrade. Locker lock was busted and the disabled toilet floor was covered in water. There was no shower gel in showers.

The food was lovely and fresh and staff very pleasant.

Stayed in October 2023

Dinner at restaurant was underwhelming expected better for the prices. Had to wait a while for food and drinks.

Spacious Room and massive bed

Stayed in September 2023

Waiting around for both dinner and breakfast. Organisation lacking.

Location, spa facilities

Stayed in October 2023

Check in delayed as room not ready-at 3pm! Room really run down, toilet paper dispenser hanging off the wall, lights not working, cold (heating didn’t work, only bathroom towel rail) Didn’t get the upgrade I requested or informed in advance so we had to walk through the hotel with a towel after swimming as no robes given. Booked a room for 1 adult 1 child half board to be told at dinner that I would need to pay for the child and I had a £30 dinner allowance, when questioned I was told to refer to the t&c’s - booking.com have been requested multiple times to make this clear. Genuinely don’t feel it was worth the money.

Location, comfortable bed, food lovely

Stayed in October 2023

Breakfast was lovely but very expensive £22 is very high extortionate

Stayed in October 2023

The restaurant is lacking something I just can’t put my finger on it… food was ok for what it was but nothing special. The restaurant was smelling heavily of fish which was quite off putting so much so we decided to skip breakfast the next morning Bed was two singles together which was fine but it sagged into the middle and kept splitting. The mattress was super comfy but I felt I kept rolling into the middle all night.

Nicely situated out the way in lovely grounds, staff were pleasant and room decent. Swimming and sauna nice and relaxing.

Stayed in October 2023

On arrival our tv was not working so this got replaced but that was sorted quick and good service overall , there was allot of handwritten notes inside the ice bucket, and the drawers and bedside drawers of a previous person in that room with negative notes regarding the facilities and complex so these drawers and inside units are not checked before the new party stays within a room. Anyway It didn’t put us off our stay we binned the notes and enjoyed our room and stay .

The pool the spacious room

Stayed in October 2023

On our arrival there was no record of our booking and we had to wait quite a while for it to be sorted out.And also it was our 10th Wedding Anniversary which the hotel knew about.

The staff were very helpful and friendly our dinner in the evening and breakfast was very good.Our room was warm and comfortable.

Stayed in October 2023