A little dates

Great staff, food and facilities. Great value for money

Stayed in December 2023

Dinner ordering and serving was somewhat chaotic. Vegetarian options proved difficult to confirm due to staff mix ups over what was available and where in the hotel - restaurant and/or bar. The meal was ultimately very nice, but spoiled by the stress of dealing with the confusion. The staff were all very pleasant, but not fully on top of things and providing mixed messages.

The hotel is well situated in lovely grounds and close to East Kilbride facilities.

Stayed in January 2024

Been going for years the food is not so good and lack of staff so not to sure going again pity.

Stayed in December 2023

Chilly

Leisure facilities

Stayed in January 2024

We only had breakfast at the hotel and had to wait a while for a table due to insufficient staff. By the time we left the dining room there must have been 20 people queuing for a table. There were also 2 dogs in a room near us which barked for a long time as their owners had gone to the pool and they were unsupervised - this is not acceptable

The room was a good size and the steam room/sauna were good. The breakfast buffet was plentiful

Stayed in December 2023

R Ions were very dated. Waited a long time to check in with no acknowledgment and also waited a long time to be offered the bill after our meal.

Room was clean and food was good

Stayed in December 2023

Breakfast was good. Good English breakfast choices. Major down side and the only reason I won't be returning is dinner. Buffet dinner would have been a more satisfying option. Hubby & I were restricted to £25 each. I had to pay for my 10 year old. Would have preferred paying for an all inclusive meal. I found calculating and paying for extra abit too much. Gothic decor was on point. I couldn't take enough pictures with my girls. I loved the ambience and it was a Christmas well spent. Members of the staff were friendly and helpful, exceptionally polite. Thank you guys. I chose well.

Stayed in December 2023

Christmas Dinner was a let down for the price we paid.

Staff and hotel were lovely,

Stayed in December 2023

Served meals without cutlery to wait for the food to go cold Staff run off there feet and no organisation Waiting 1hr 40 mins (40mins past standard checkin time) to get room key

Friendly but under-represented staff Leisure area nice Direction and organisinatiom required

Stayed in December 2023

The service at breakfast for very disappointing. We waited over 30 minutes for a seat at breakfast. The restaurant was busy when we arrived for breakfast, however as tables became free the turnaround times to clear , clean and reset the tables took too long. By the time we got a table, there were 12 tables empty and only 7 tables with guests sitting at them. There were plenty of young staff on, but there appeared to be a lack of training of what they were supposed to be doing and how quickly. Even when tables were reset there was still a delay in getting guests to tables. There was still a queue at 10am when breakfast was supposed to finish. The breakfast itself was very good, just need to improve on the service.

The pool, sauna and steam room were very good. The staff were friendly and helpful and the breakfast and dinner meals we had were all good.

Stayed in December 2023

I paid a lot of money and one of the reasons I chose this hotel was because they have a cocktail bar which we were allowed to take the dog to. We thought we could enjoy a nice cocktail on Christmas day but the bar staff didn't know how to make any cocktails. In fact over the 4 days we stayed there we asked every different member of staff that was working in the cocktail bar and none of them (including the bar manager) were able to make us one. They need to not advertise this on their website.

The staff were very friendly and approachable

Stayed in December 2023

Great value lovely location

Stayed in December 2023

Beware when booking the luxury suites through Booking.com. I had purposefully booked the most expensive room because I wanted this to be a special experience. The booking definitely says that this stay should have been in a luxury suite with a separate sitting room. I questioned this when I saw that we had been placed in the Glen room rather than the named suites that were in the vicinity and was assured that this type of booking was in these rooms, which were classed as suites. I didn’t want to argue as I don’t like conflict and I didn’t want this to impact on the rest of our stay. The house is set in beautiful grounds, but the view from our window was definitely budget class!

lovely atmosphere with warm roaring fire in the reception. great swimming and spa.

Stayed in December 2023

My own room door wasn’t secure - staff had to lock with a key while I was out at function then use the key to unlock and let me in - whilst in the room the door was secured from the inside

Clean, comfortable - was a base for a local night out so just used as a bedroom

Stayed in December 2023

Party room and breakfast

Stayed in December 2023

Room decor could do with update plus Electrcial charging points

All reasonable

Stayed in December 2023

Was informed they would accept cash payment during the time I was there? But refused me this option. When I checked out. Not impressed!!

Comfortable

Stayed in September 2023

My room smelt a bit musky I went through a tin of air freshener I was in room 4 bar was a bit pricey and the staff kept disappearing I felt it was a bit understaffed

Breakfast was self service on the weekend but Monday was by order but it was very good

Stayed in December 2023

nothing

peaceful stay and enable to get on with work

Stayed in November 2023

Lovely room, lovely staff, lovely swimming pool.would have rated higher but relaxing swim was totally spoilt by arrival of aerobics teacher who turned music up full volume, totally overwhelming. Several swimmers abandoned the pool.

Stayed in November 2023

Room 3 toilet did not flush very well at all.

Quiet, peaceful stay in lovely surroundings. Accomodation comfortable.

Stayed in November 2023

Couldn’t get everyone booked in to the restaurant at the same time. But probably left it too late and there was a lot of us

Breakfast was good

Stayed in November 2023

The restaurant was really cold, to the extent we asked staff if they could please turn up the heating but it wasn't turned up at all and it was seriously cold during our meal unfortunately.

Stayed in October 2023

Bit of a lukewarm reception. No atmosphere in any of the public spaces, felt a bit like a ghost town. The hotel in general is in need of a refurb - obvious decorative damage from water leaks in public areas, the pool changing rooms were bleak to say the least - broken lockers, horrid flooring, unappealing shower area. Our room was clean but very 90s in terms of decor and fixtures.

Breakfast was great - a huge buffet selection on offer. Breakfast staff were friendly and helpful. The beds were comfy and the room was very clean. The gardens were immaculate.

Stayed in October 2023

No prior notice on website of pool changing room disruption. Room functioning issues - TV didn’t work, table lamp could not work as wrong plug type. Sink hand wash bottle was labelled shampoo. No access to male changing room at pool. Alternative use of bedrooms for this purpose was impractical. Parents allowed to wear outdoor shoes poolside at swimming lesson class which overlapped with an aqua gym class for some time.

Comfortable bed & good well prepared and presented food. The prices of the dishes were a little more than expected.

Stayed in November 2023