Strathaven Rd, East Kilbride, East Kilbride, G75 0QZ, United Kingdom
#13 of 15 hotels in East Kilbride
Guests' ChoiceBased on 1904 hotel reviews
7.1Cleanliness
7.8
Comfort
7.9
Location
8.3
Facilities
7.6
Staff
8.2
Value for money
7.3
Free WiFi
7.4
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End of dialog contentReviewed: 19 February 2024
Janice
United KingdomSome of the common areas are looking a bit worn but this did not spoil anything.
This was a repeat visit. The location is good with lovely grounds, a big park next door and easy driving access to Glasgow. All the staff were lovely, the room was very comfortable and well equipped, and I made good use of the gym and swimming pool. Since our last visit, breakfast has a self service buffet option in addition to waitress service and there were fresh water (still and sparking) stations on each floor. We will stay in the hotel again.
Stayed in February 2024
Reviewed: 15 February 2024
Claire
United KingdomOverall it was a bit tired and in need of a revamp. Showers leaked and had mould in the bathroom.
Grounds
Stayed in February 2024
Reviewed: 12 February 2024
Martin
United KingdomHaving asked specifically for a king size bed, it’s not acceptable to have a king size base and two single mattresses on top. A king size mattress is essential. Having to push mattresses together frequently is extremely annoying. The WiFi reception was atrocious.
The property is beautiful, 5 minutes out of town and you’re in the country. The property itself could do with upgrading for price you’re paying.
Stayed in February 2024
Reviewed: 11 February 2024
Nicola
United KingdomWe booked this valentines weekend and the closed the bar fri early as quiet , had wait 8 pm dinner as messaged called and no one answered got there and said short staffed , ruined 1st night , stood for over 20 mins breakfast sun morning before anyone approached us walking passed us,
The comfort , quietness and dinner
Stayed in February 2024
Reviewed: 11 February 2024
Garry
United KingdomBadly disturbed sleep by leaking gutter dripping all night like a Chinese water torture. Room one, reported to reception.
Restaurant excellent. Breakfast good. Room and bathroom good , bed very comfy.
Stayed in February 2024
Reviewed: 5 February 2024
Lynn
United KingdomThe bathroom shower leaked all over the bathroom floor. Seal wasn’t sealed properly. The bed base was not aligned. No ordinary tea bags in the room. No pint glasses left, due to an event being on. Fire alarm went off at midnight, all guests were out in the corridor. Staff managed to shout down the corridor yet didn’t come down to reassure guests. Breakfast area was far too busy. The staff couldn’t cope. We had to ask for glasses, then plates, however food was replenished quickly but staff seemed stressed. Reception staff member spoke so loud as we were leaving that the hen party waiting stopped to listen. At the dinner table £60 was taken off our bill despite us telling the waitress we did not have a voucher to use. So on leaving we were asked to pay the £60 which we knew would happen however felt quite embarrassed, almost like we were trying to steal despite disputing it the night before. A bit of a disjointed visit.
We liked the setting & location. Nice atmosphere. Evening meal was delicious & well presented.
Stayed in February 2024
Reviewed: 5 February 2024
Elenor
United KingdomMy room 112 the bathroom had mildew on the ceiling and a rusted shaving mirror just all a bit tired.the fire alarm going off around midnight (a false alarm ) was less than ideal .
Breakfast was nice
Stayed in February 2024
Reviewed: 5 February 2024
Paul
United KingdomLovely hotel in need of some investment to address the tired looking appearance inside the hotel.
Convenience of staying at the hotel rather than driving home after attending a sportsman's dinner.
Stayed in February 2024
Reviewed: 4 February 2024
Pamela
United KingdomDuvet cover a bit light so was cold at night. Breakfast room was a bit gloomy but ok
Gym was good, good breakfast
Stayed in February 2024
Reviewed: 3 February 2024
Katarzyna
New ZealandHousekeeping service could be improved - on different days little things were missing, eg only decaf coffee in the room on one day, only one towel provided for two of us on another, broken soap dispenser in the shower, duvet cover too small for the bed on the first day.
The location and food.
Stayed in February 2024
Reviewed: 1 February 2024
Robert
United KingdomDECOR A LITTLE DATED AND SHOWING WEAR. ONLY ONE ROOM WITH WALK IN SHOWER, HAD TO BE DOWNGRADED. NOT IDEAL FOR DISABLED PEOPLE
MEALS WERE GOOD, BEDS WERE COMFORTABLE, STAFF VERY HELPFULL AND PLEASENT
Stayed in January 2024
Reviewed: 29 January 2024
George
United Kingdombreakfast was expensive for what it was, ,nothing special, sausages were very poor quality, and also the black pudding, the brown sauce supplied was horrible
staff where brilliant
Stayed in January 2024
Reviewed: 28 January 2024
Emmamay
United KingdomThe spa was really busy couldn't get a seat to sit on and the sauna was very cramped . The water in the pool was cloudy too. We stayed on a Saturday night but was very busy with outdoor guests.
The room was a good size albeit a little dated but it adds character! Room was spotless. Enjoyed breakfast in the room for an extra charge. The spa facilities were included for the price. We didn't eat at the restaurant as didn't fancy any of the meals.
Stayed in January 2024
Reviewed: 26 January 2024
Marie-therese
United KingdomOnly scrambled eggs in self service buffet. Would have liked other egg options without having to request separately…. Also noticed we were lucky to get a table just before queue started to form. Staff were all lovely and trying their best
Ok. Most typical breakfast choices available
Stayed in January 2024
Reviewed: 21 January 2024
Lynne
United KingdomBathroom had broken tile that was screwed back onto wall, flush for toilet stuck down and had to pull it back up each time to use it. Cocktail bar was cold and had no atmosphere, no background music and was only bar that was open. Breakfast was nice but only scrambled eggs available and asked if they had fried eggs and was told no only scrambled even though fried egg was given as option if ordering for room service.
Room was good size, heating easy to adjust and was clean. Plenty of parking available. Nice breakfast
Stayed in January 2024
Reviewed: 21 January 2024
Tracy
United KingdomLeaking toilet, wet carpet and damp smell in room. Rooms and public areas badly in need of renovation. Restaurant service ridiculous. Waited 45 minutes and had to ask 3 times before we even got water! Even longer wait for food and wine.
Pool area and facilities. Value for money.
Stayed in January 2024
Reviewed: 20 January 2024
Neil
United KingdomA little dates
Great staff, food and facilities. Great value for money
Stayed in December 2023
Reviewed: 11 January 2024
Gc33
AustraliaDinner ordering and serving was somewhat chaotic. Vegetarian options proved difficult to confirm due to staff mix ups over what was available and where in the hotel - restaurant and/or bar. The meal was ultimately very nice, but spoiled by the stress of dealing with the confusion. The staff were all very pleasant, but not fully on top of things and providing mixed messages.
The hotel is well situated in lovely grounds and close to East Kilbride facilities.
Stayed in January 2024
Reviewed: 5 January 2024
Doug
United KingdomBeen going for years the food is not so good and lack of staff so not to sure going again pity.
Stayed in December 2023
Reviewed: 3 January 2024
Melanie
United KingdomChilly
Leisure facilities
Stayed in January 2024
Reviewed: 2 January 2024
Robert
United KingdomWe only had breakfast at the hotel and had to wait a while for a table due to insufficient staff. By the time we left the dining room there must have been 20 people queuing for a table. There were also 2 dogs in a room near us which barked for a long time as their owners had gone to the pool and they were unsupervised - this is not acceptable
The room was a good size and the steam room/sauna were good. The breakfast buffet was plentiful
Stayed in December 2023
Reviewed: 1 January 2024
Lauren
United KingdomR Ions were very dated. Waited a long time to check in with no acknowledgment and also waited a long time to be offered the bill after our meal.
Room was clean and food was good
Stayed in December 2023
Reviewed: 31 December 2023
Uzoamaka
United KingdomBreakfast was good. Good English breakfast choices. Major down side and the only reason I won't be returning is dinner. Buffet dinner would have been a more satisfying option. Hubby & I were restricted to £25 each. I had to pay for my 10 year old. Would have preferred paying for an all inclusive meal. I found calculating and paying for extra abit too much. Gothic decor was on point. I couldn't take enough pictures with my girls. I loved the ambience and it was a Christmas well spent. Members of the staff were friendly and helpful, exceptionally polite. Thank you guys. I chose well.
Stayed in December 2023
Reviewed: 31 December 2023
Kellyhhh
United KingdomChristmas Dinner was a let down for the price we paid.
Staff and hotel were lovely,
Stayed in December 2023
Reviewed: 30 December 2023
Neil
United KingdomServed meals without cutlery to wait for the food to go cold Staff run off there feet and no organisation Waiting 1hr 40 mins (40mins past standard checkin time) to get room key
Friendly but under-represented staff Leisure area nice Direction and organisinatiom required
Stayed in December 2023
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