From the train exit it wasn't clear how to get to our hotel. So we walked, as shuttle buses, etc were not signed, so unclear how to access them. Although it was close, walking with all our suitcases, in the evening, in rain, with a child, across roads was not ideal. In our hotel room the TV /media was not working. Edward at reception helped us by moving us to a room where the entertainment system was working. It was good to have the option to change rooms: Though ultimately it was inconvenient, as we were tired, it was late-evening, we needed to catch an early flight the following morning -so just wanted to unwind & get some rest. So would've prefered the entertainment system in our room to have been working when we arrived.  As we were leaving so early we had not opted for breakfast. Though due to the inconvenience of having to move rooms, we were offered breakfast which was a nice gesture -but we only wanted a light one, if it could be delivered to our room, to ensure we could leave for the airport on time. It seemed that this wasn't usually offered, but due to our circumstances, (incl. not having time to go to the breakfast buffet), they agreed to try to do this. We asked for this take-away to be delivered at 6.40am. Unfortunately by 6.55am / 7am it had not shown up. As we then had to leave, we called reception to let them know that these items had not been delivered. (They then arranged for it to be left at Reception for us, but not ideal, to have to carry, along with suitcases, etc.). That morning we wanted to travel to the airport via the hotel's shuttle bus -but we could not take the one waiting at the hotel, (as the driver told us he was going to T2, & we needed T1). This driver then took a long time to return, & on reaching T1, then parked quite far from its entrance.

Edward, a staff member, was very friendly and helpful. He saw us in the corridor and offered to help us with our suitcases after we had checked in and were walking the reasonable distance to our room. We didn't need help then; but later when we called re. the entertainment system not working, Edward was as helpful as he could be towards sorting things out for us, and did what he could to make our stay comfortable. The room was comfortable, especially the one we ended up being moved to, which was on a higher floor, so we felt had slightly more privacy then the ground floor room we were initially allocated. (We weren't given the option of a higher floor room when we checked in, but were instead informed that there weren't any available in the room-class we'd booked in). The entertainment system was good; the beds were comfortable and the room was adequate in general for an overnight stay before a flight. The Hotel was convenient enough to walk to from the train station, and was located conveniently for the airport, (much more so than the Heathrow airport hotels -which generally are not close enough to walk to, and you usually need to catch a shuttle bus to reach your Terminal). The breakfast we tried in the morning was nice, including having decent coffee.

Stayed in April 2024

Location a bit tricky but probably more to do with road layout. Not easy to walk to.

All Staff attitude was fantastic. Room well maintained as spacious for families. Breakfast was worth the money (which you can’t say very often).

Stayed in April 2024

We had an issue of finding some dirty underwear behind the bathroom door. We reported it, they couldn't be more apologetic and the receptionist got straight onto cleaning to sort it out. We were also given complimentary drinks as an apology.

Lovely hotel and close to terminal 3. Food and staff were nice. We would visit again

Stayed in April 2024

no transport to airport, had to book separately.

Stayed in April 2024

The room was not clean unfortunately ie food stuff and food debris left on the side and in the refrigerator. The Wi-Fi didnt work for the whole duration of the stay which proved an inconvenience.

The staff were very amiable and well mannered ie professional and friendly throughout.

Stayed in April 2024

N/a

Excellent location for early flight. Great breakfast, serving from 5.30 am

Stayed in April 2024

No negative comment.

Location

Stayed in February 2024

The room cleanliness wasn't good enough

Location Staff very nice

Stayed in April 2024

The configuration of the shower was not well thought out

Stayed in April 2024

Excellent location and amenities. Staff was very friendly, helpful and accommodating.

Stayed in March 2024

The Asian restaurant was not Operating

Comfortable - great for an overnight stay

Stayed in March 2024

Staff were friendly and beds were comfy and the hotel was very clean and right next to the airport

Stayed in April 2024

There was a bit of noise from the corridor as people were coming and going during the night. Next time I'll pack my ear plugs.

Comfortable and very convenient for an early flight out if terminal 3.

Stayed in February 2024

Comfy, convenient and friendly.

Stayed in February 2024

Everything. Location as well

Room was big and clean. Very big bathroom. Very convenient located at the airport. Less than 5 mins walk to terminal one

Stayed in April 2024

Not too much .

Good room . Great restaurant . Great breakfast .

Stayed in March 2024

The shower would not turn on, so I had to have a bath.

Very clean and close to airport, shuttle available at a small cost.l

Stayed in April 2024

Extractor vent in bathroom was extremely dusty - even though bathroom had been updated and room renovated.

Very helpful reception staff member Kamal solved the fact we had been given a room without a third bed with minimum fuss when we arrived at 2330. Breakfast staff were very smiley and helpful. Good scrambled eggs cooked to order quickly.

Stayed in April 2024

Great room. Good food. Friendly staff.

Stayed in April 2024

Restaurant food could be better Fresh fruit at breakfast not tinned Fresh mushrooms needed

Clean comfortable room

Stayed in April 2024

Nothing

Rooms were large for a family which was great

Stayed in April 2024

The staff were very friendly and helpful and the beds are very comfortable. We stayed before and after our weekend break and had a large smart TV in both rooms. Very close to the terminal and reasonable car parking.

Stayed in March 2024

N/A

Outstanding excellence and extremely comfortable the hotel staff go above and beyond with care and support beautiful amazing hotel thank you to all the wonderful amazing staff voice message from katheryna versace thank you I rate this hotel with a gold star of outstanding excellence

Stayed in March 2024

The pathway to the hotel as we came by train.

Location brilliant 🤩 Staff friendly, room good size. Clean, lots of little extras, really comfortable beds

Stayed in March 2024

Room was small with a double and a single squeezed into the room and the bed was very hard.

Close to the airport.

Stayed in March 2024