10-11 Craven Terrace, Westminster Borough, London, W2 3QD, United Kingdom
#982 of 1,009 hotels in London
Guests' ChoiceBased on 2637 hotel reviews
4.7Cleanliness
5.2
Comfort
5.2
Location
8.1
Facilities
4.9
Staff
7.1
Value for money
5.5
Free WiFi
6.9
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End of dialog contentReviewed: 2 May 2024
Corynne
United StatesThe room was dirty, the shower was gross, I was going to shower but I preferred to stay greasy and oily over taking a shower in that room. The TV had this clicking noise coming from it the ENTIRE time, there was no remote for the TV, I tried unplugging the TV and that didn’t work either. Room service just walked into my room right when i got there, luckily I was in the bathroom, but what if I was in my room undressed? Overall it was just not worth the money, you can get a way better place than this for the same price in my opinion. And normally I don’t leave bad reviews, I’m not picky, I don’t need anything fancy, I just want a clean room!
Close to Paddington station.
Stayed in May 2024
Reviewed: 27 April 2024
Ian
United KingdomLocation
Stayed in April 2024
Reviewed: 18 April 2024
Fabrizio
United StatesThe room Was very small
Dirty
Stayed in March 2024
Reviewed: 15 April 2024
Fatosh
CyprusThe bed was really uncomfortable, with wheels under it so it kept moving around. It wasn’t cleaned properly, we found beauty products under the nightstand left from previous customers I assume. The room was really small which wouldn’t bother me if the floorplan was done better and if the bed didn’t move around like it did. On our last night there were some really loud guests upstairs and they were screaming, fighting, kicking doors/windows until around 3 am and we had an early flight in the morning, we were also scared to go say anything to the staff because the guests sounded violent and intoxicated. The morning while checking out we mentioned how loud the guests were and the staff told us his colleague warned them but if they did warn them why did it last 3+ hours to get them to be quiet. But to be fair, other nights were very quiet and we felt safe.
Location is excellent, there is a 24/7 open kiosk right next to the hotel, the staff is friendly and helpful. 5 minutes to lancaster gate and paddington, lots of cafes, nice restaurants around.
Stayed in April 2024
Reviewed: 6 April 2024
Helen
United KingdomIt’s a cheap stay so there were no high expectations but I wasn’t prepared for just how small the room was - the width of the double bed. The mattress was saggy, the toilet seat broken and not all the lights worked. But the shower was fine and it was a place to lay your head. It was also surprisingly quiet on a Sat night.
Super location, parked outside the front door, French bakery opposite for a fan breakfast. 24hr desk and nice staff.
Stayed in March 2024
Reviewed: 4 April 2024
Victoria
United KingdomReally small room, broken things in the bathroom. It was dirty. Very noisy due to the partition walls, so so small. But had everything you needed. The shower room just needed a bloody good clean. The room needed a hoover.
Location brilliant
Stayed in March 2024
Reviewed: 4 April 2024
Tim
GermanyIt looks much cleaner and more modern on the photos - the shower was flooding such that I had to finish showering in 3 minutes
Stayed in March 2024
Reviewed: 1 April 2024
Kristina
United KingdomRoom and building looked old also you can hear the neighbours
Nice location
Stayed in January 2024
Reviewed: 29 March 2024
Naeem
PakistanToo small bath room was also very small
Location was good
Stayed in March 2024
Reviewed: 28 March 2024
Third
United KingdomSpace of the room was very small. Staff can sometimes be grumpy and did not even smile.
Location-wise it was easy to locate.
Stayed in February 2024
Reviewed: 28 March 2024
Naeem
PakistanWashroom is too small
Yes location of property is best. Its secure and good in this price
Stayed in March 2024
Reviewed: 24 March 2024
Jasmine
AustraliaOur room was tiny, the tv didn’t work and the room smelt like cigarettes. The shower water temperature fluctuated from hot to cold and we didn’t have towels for the first night.
The property was very central, walking distance to Paddington station and hyde park. Many lovely cafes in the surrounding area.
Stayed in March 2024
Reviewed: 18 March 2024
Monica
United StatesToo small bathroom too small and shower was dirty not very clean in general but i knew it was cheap so ..good to just sleep
Good location
Stayed in March 2024
Reviewed: 16 March 2024
Kasper
DenmarkInterior standard. First room; TV did not work, could not be fixed. Then changed to 2nd room: No remote control, sink partly broken, window roller malfunctioning. This hotel needs a handyman to fix things!
Location
Stayed in March 2024
Reviewed: 4 March 2024
Rebeca
United KingdomThe bathroom was tiny There was rubbish still on the floor The bed was rock hard Burn marks on the wall from someone setting fire to it Tv didn’t work / tv remote batteries exploded
Loved the location on the property Reception and staff was friendly
Stayed in March 2024
Reviewed: 3 March 2024
Kaylee
IrelandThe hotel room was tiny but it worked well for the 2 of us staying in it, the showers are really small which is kinda an issue if you are bigger bodied, the fire alarm randomly went off one night and that freaked us out
The area that the hotel was in was amazing, so close to underground lines that lead all over london. The staff were super friendly and helped out when we needed it.
Stayed in February 2024
Reviewed: 29 February 2024
Al
JordanHotel
Staff
Stayed in February 2024
Reviewed: 25 February 2024
Natalia
SlovakiaIt wasn't clean enough. Sink was not working. The heater was not working and the recepcionist said it is too late. Room is so small two people cannot fit there. You can hear everything from next rooms even at nights it was too noisy.
Location is good.
Stayed in February 2024
Reviewed: 18 February 2024
Ron
United KingdomRooms were very small , no double glazing so street noise was high
Central to London
Stayed in February 2024
Reviewed: 18 February 2024
Khan
PakistanRooms were too small. Not very good to be considered value for money
Central Location
Stayed in February 2024
Reviewed: 16 February 2024
Abas
United KingdomThe bed was full of blood and also mattress protectors
The location 📍 is amazing
Stayed in February 2024
Reviewed: 10 February 2024
Carol
United KingdomSome of the staff were not familiar with area.
Close to Hyde Park and Paddington station.
Stayed in February 2024
Reviewed: 4 February 2024
Richard
United KingdomThe bathrooms in this hotel are so small that you can only just walk in and out of them. You have to leave the bathroom door open if you want to have a wash or anything else. The tap on the sink was hanging off sideways.
Some good cafes and pubs for food and drinks next door
Stayed in January 2024
Reviewed: 2 February 2024
Jamie
United KingdomBed was extremely uncomfortable and left us both us with a very painful back every single day.
Staff was excellent.
Stayed in February 2024
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