The Cross Keys Hotel, 36-37 The Square, Kelso, TD5 7HL, United Kingdom
#36 of 38 hotels in Kelso
Guests' ChoiceBased on 907 hotel reviews
7.7Cleanliness
8.2
Comfort
8.0
Location
9.4
Facilities
7.6
Staff
9.1
Value for money
7.6
Free WiFi
8.1
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End of dialog contentReviewed: 7 May 2024
Annette
United Kingdomnothing everything lived up to our expectations
+both meals and accomodation were good and staff were very helpful
Stayed in May 2024
Reviewed: 4 May 2024
Kellie
United KingdomWe asked for an accessible shower, which we were told had a little lip to get over, there was a large step up to a tiny shower, rooms need some attention, paper peeling off, holes filled but not painted etc
The hotel is in a central location. And food drinks and staff were great
Stayed in April 2024
Reviewed: 30 April 2024
Barry
United KingdomThe non-existant view from the window was a disapointment (dismal high walls, no outlook), room itself was a little on the small side but bathroom made up for it. Much better than the room on last stay.
Requested room with walk in shower and given room with wet room, fantastic! Solved my mobility problems. The room itself was a bit on the small side anyone in a wheelchair might have been short of space. Dinner was excellent, I would recommend the steak pie any day. Buffet breakfast was great with plenty of haggis! Staff pleasant and helpful. Everything seemed clean and fresh.
Stayed in April 2024
Reviewed: 15 April 2024
Hobday
United KingdomBed was not very comfortable.
Clean and attractive interior. Pleasant bar and restaurant. Good breakfast.
Stayed in April 2024
Reviewed: 10 April 2024
Angela
United Kingdomnothing at all
the dinner and the breakfast was lovely near town centre and parking
Stayed in March 2024
Reviewed: 5 April 2024
Angela
United KingdomRooms very dated. Bathrooms, especially shower cubicle & flooring in need of modernisation
Central location. Excellent staff & customer service. Great breakfast
Stayed in March 2024
Reviewed: 4 April 2024
Mike
United KingdomNO Fridge in Room
Central good Bar and Restaurant and Staff all great
Stayed in March 2024
Reviewed: 2 April 2024
Hennessey
United KingdomAlthough staggered very good heating in rooms got to hit which was unbearable at times
Breakfast was very happy with food cooked to order perfectly a good variety of juices cereals and fruit. Overall the staff were very helpful
Stayed in March 2024
Reviewed: 1 April 2024
Caroline
United KingdomRoom smaller than expected but adequate for one night . Parking was a nightmare
Good location.
Stayed in March 2024
Reviewed: 25 March 2024
Malcolm
United KingdomOur room was on the small side but comfortable. The decor was a bit dated and there was a distinct lack of facility for hanging coats and clothes within the wardrobe and room ….. additionally clothes hangers and/or a hook rail would have been of benefit.
Staff were very friendly, courteous and considerate. Breakfasts and dinners were excellent .. good menu choices. Bedroom was cosy, clean and comfortable. Central location made visiting local attractions very easy. Towels and linen were very clean Chambermaid service excellent.
Stayed in March 2024
Reviewed: 15 March 2024
Gray
United KingdomNo food on the Sunday night 😕
Stayed in March 2024
Reviewed: 14 March 2024
John
United KingdomBathroom tired, shower hose needed cleaning before use, black with mould!!
Excellent location, food and public areas
Stayed in March 2024
Reviewed: 4 March 2024
Arthur
United KingdomHaving to wait almost an hour for evening meal Having previously pre booked a table
Central location. Good day at the races
Stayed in March 2024
Reviewed: 24 February 2024
Robert
United KingdomMattress’s was poor quality
Food was very good quality and reasonable price
Stayed in February 2024
Reviewed: 20 February 2024
Margaret
United KingdomCentral location rooms were clean staff friendly
Stayed in February 2024
Reviewed: 17 February 2024
Stephen
United KingdomRoom felt like it was on a slope flooring needs to be fixed
I was central for what we wanted . Breakfast was excellent
Stayed in February 2024
Reviewed: 15 February 2024
Myra
United KingdomThere is an issue with car parking and we didn't quite understand what it was. We were told we had to move the car at the front of the hotel before 10 o'clock in the morning otherwise we would be fined.
Dinner and breakfast were excellent. The room was lovely and warm although I think the rooms need a bit of painting and decorating. Staff were all polite and professional, very welcoming.
Stayed in February 2024
Reviewed: 1 February 2024
Laurence
United KingdomMet a colleague and we had a lovely breakfast Great location
Stayed in January 2024
Reviewed: 3 January 2024
Karen
United KingdomFood just ok
Location excellent
Stayed in December 2023
Reviewed: 2 January 2024
Mark
United KingdomLocation
Stayed in November 2023
Reviewed: 2 January 2024
Meryl
United KingdomThat we had to use the key fob to use the lift and we're only given one key therefore had to ask reception to let help when one of us had already gone to the room.
Friendly staff who remembered that we wanted more milk at 2.15 in the morning of New year's Day. .
Stayed in January 2024
Reviewed: 30 December 2023
Martin
United KingdomBreakfast Service not explained, had to ask for the Coffee & Toast, never received any Toast to the table - dirty coffee cups, staff not welcoming.
Breakfast Service was abysmal, most of the Cooked Items were Luke warm.
Stayed in December 2023
Reviewed: 6 December 2023
William
United KingdomLocation
Staff as always very friendly and helpful
Stayed in December 2023
Reviewed: 4 December 2023
Kerstine
United KingdomI feel breakfast could have been cooked fresh, with the buffet style some of the food was luke warm and a bit tough!
Lovely place though could do with a bit of updating on the decor.
Stayed in December 2023
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