Room too hot and noisy if you are road side. Pillows too big, bathroom needs updating.

Staff at the bar were exceptional a great asset. Location great for us close to Guisborough. Tea, coffee and biscuits in room good, even fresh milk if you wanted it.

Stayed in August 2023

Bathroom bit tired looking No plugs by the bed

Location good for visit to Guisborough Good breakfast

Stayed in July 2023

Recent update of enquire not managed overall, and new tiling grout overbath poor, and the new thickness effects the WC existing position with noise to next room and seat hold up. The existing bath is old with anticipation worn, nothing near shower to hold and poor and worn side handle Other plumbing issue where cold sign is broken, and does not hold in taps!!

All very good in the restaurant, especially staff.

Stayed in July 2023

Bathroom fan. Ran on to long

Staff being friendly. Easy to book restaurant. Good on site restaurant.

Stayed in July 2023

No non slip mat in shower. Hot water dangerously hot. Limited menu at first.

Staff were very friendly.

Stayed in July 2023

Overall the hotel is a bit tired. Although it was clean it could do with an update. Net curtains in bedroom had holes in them. As we opened the curtains the rail fell off the wall but we managed to put it back. Bathroom although it was clean could do with some tlc.

The bedroom was really clean and comfortable. The dining room is lovely.

Stayed in July 2023

Nice staff pleasant surroundings and clean

Stayed in June 2023

Hard to see the turn into hotel when approaching from Middlesborough. Rooms near the road were loud as next to busy road. Food good but not amazing

Friendly staff, comfortable bed, good shower

Stayed in July 2023

Not possible to pre-book continental breakfast so we were charged for full English. Room comfortable, but pillow type not to our liking.

Restaurant nicely set out - and quiet, no intrusive music.

Stayed in July 2023

No issues

Was a pleasant place

Stayed in July 2023

Corridor to rooms VERY hot. No light meals or snacks offered by restaurant/ room service

The location for us was ideal. Meal quality was excellent

Stayed in June 2023

Staff conversations around the bar area were undertaken in very loud voices which together with the background music and Sky news on the television made for a very noisy area that wasn't conducive to a relaxed atmosphere.

Breakfast on the first morning was exceptionally good. As this hotel was previously a Premier Inn, the bed was large and very comfortable. Staff were friendly and efficient. Internet speed was seriously good - and free!

Stayed in July 2023

The only thing I would say is it is situated on a extremely busy road with traffic all through the night. Not ideal if you are a light sleeper.

The property is spacious both inside and out, with a very well kept garden area. The interior is exceptional well furnished and stylish. Plenty of car parking area.

Stayed in July 2023

Staff smoking in the garden . They are not guests and sat in the guest area

Nice and clean

Stayed in June 2023

no shops round the hotel

the bed

Stayed in May 2023

Shower was useless. Cooked breakfast was good on content but unfortunately overcooked and dry.

Quiet, comfortable room. Friendly staff.

Stayed in June 2023

There were roadworks on the main road so turnings were restricted, but they've probably gone now. It would have been nice to have a fridge in the room.

The pub/restaurant was conveniently attached to the hotel lodging. The soundproofing was excellent considering I was right next to a main road. The evening meal and breakfasts were good.

Stayed in April 2023

The shower was not very powerful and

Very comfortable room with all required amenities

Stayed in June 2023

The bathroom was a bit tatty but clean and im being picky really

Nice pleasant clean friendly place good food nice outdoor seating area for a sunny afternoon relax with good food

Stayed in June 2023

Some of the fittings are now starting to become a bit worn out. Not a problem for me but you need a car to get the best out of the area as public transport is limited.

Compared with other establishments that I have stayed at in the region the Cross Keys is very good value for money. It is set in a very green location with a very good view of Rosebery Topping a local land mark.

Stayed in May 2023

The standard of the bathroom and fittings. The noise from the main road that we were facing on to.

Connected to a pub. Food and breakfast were very good. Service from the staff was good too.

Stayed in May 2023

nothing

everything

Stayed in May 2023

It is next to a precarious road entrance which can be tricky to get out of and join the main road as it’s busy with speeding cars, nearly got hit while driving out with my children.

Rooms are spacious and clean, the restaurant downstairs very well presented, lots of space to park.

Stayed in May 2023

All pretty much OK. The room looked a bit tired & could do with a bit of sprucing up but everything worked & it was basically OK

Dinner was OK - not fantastic but perfectly acceptable. Breakfast was rather good

Stayed in April 2023

Traffic noise

Warm, clean comfortable bed, good shower

Stayed in May 2023