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Reviews of Cross Keys by Chef & Brewer Collection 3 stars

Middlesborough Road, Upsall, Guisborough, Nunthorpe, TS14 6RW, United Kingdom

#3 of 4 hotels in Nunthorpe

Guests' Choice

Review score

Based on 961 hotel reviews

7.9

Score breakdown

  • Cleanliness

    8.4

  • Comfort

    8.4

  • Location

    8.2

  • Facilities

    8.0

  • Staff

    9.0

  • Value for money

    8.3

  • Free WiFi

    5.7

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Showing 1 – 25

  • Reviewed: 9 June 2024

    8.0
    Would stay again
    • Leisure trip
    • Family with young children
    • Deluxe Family Room
    • Stayed 1 night
    • Submitted via mobile

    Dated bathroom. Not many towels for 3 people. Having to book for breakfast night before. . Alittle noisy in front room due to traffic.

    Comfy bed. Warm room. Lovely food. Easy check in/out. Lovely exterior. Iron, hairdryer. Good location for Middlesbrough. Massive bed.

    Stayed in June 2024

  • Reviewed: 3 June 2024

    9.0
    Absolutely Lovely and Friendly.
    • Leisure trip
    • Couple
    • Twin Room
    • Stayed 2 nights

    If I had one thing that concerned me, just a little, it was the locks on the room doors, They need updating to a better lock system as was worried at first but everything was fine just seem a little out dated for such a nice hotel.

    The Hotel itself is absolutely set in in lovely grounds. The reception staff were lovely and welcoming, our first visit to this part of the world. We were booked in without any issues and given our room number and key. Would have preferred ground floor room but that is my fault, not theirs, as I should of requested one, due to heart problems with stairs. The room was basic with everything you needed, NOW the beds, WOW they must be one of the nicest, comfortable beds we have ever slept on!!! I would never leave my bed if I had one of those at home. Amazing. The bathroom maybe needs a little touching up with rust in bath etc but basic for what you need I wasn't spending my weekend in there so everything was fine. Breakfast for the two days, We were shown to our table, sat and ordered, Coffee first and my only thing was I would of liked a few coffees but didn't ask as no one else seemed to get another one either so do not know if you have to ask or if its extra charge. Ordering breakfast quite straight forward requesting what you would like in your full English all presented well and cooked to perfection, no complaints from either my partner or I. You could help yourself to cereal, yogurt etc and was a lot of choice for all. I used the ladies in the eating area and they were immaculate, also the cleaning lady ( I think she wore hearing aids) well what a lovely friendly lady she was, she went out of her way to say good morning and always a smile on her face, made us feel so welcome. Serving staff were all pleasant and welcoming too. Also the Chef thank you food was lovely. One more mention is to the night porter on reception, we had left our room key at reception as not to lose it, and when coming back to collect he was lovely and very helpful indeed, so thank you. The whole stay was very enjoyable and if we ever come to Middlesbrough again we would definitely stay here again.

    Stayed in May 2024

  • Reviewed: 3 June 2024

    8.0
    Always one of my first choice places to stay
    • Leisure trip
    • Solo traveller
    • Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Nothing of note.

    Great location for both Guisborough, Great Ayton and Nunthorpe Village where I needed to get to most of all. Staff always brilliant and breakfast great ! Pretty good value for money.

    Stayed in May 2024

  • Reviewed: 1 June 2024

    8.0
    Very good
    • Business trip
    • Couple
    • Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Severe mould was growing on the bathroom ceiling, and a small amounting starting came through in the bedroom

    The staff and food was really good

    Stayed in May 2024

  • Reviewed: 31 May 2024

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Deluxe Family Room
    • Stayed 1 night
    • Submitted via mobile

    Friendly welcoming staff. Very attractive modern decor but comfortable. Great nights sleep on very comfy bed. Excellent breakfast.

    Stayed in May 2024

  • Reviewed: 28 May 2024

    7.0
    Everyone in the group enjoyed the stay but there were grumbles as per my comments above
    • Leisure trip
    • Group
    • Double Room
    • Stayed 2 nights

    Slow service in restaurant. Very tired room decoration especially the bathroom. could do with a complete re-furbishment

    The food was excellent quality but the service was slow although everybody had pre-ordered

    Stayed in May 2024

  • Reviewed: 28 May 2024

    7.0
    Nice accommodation in a convenient location but only if you drive or prepared to pay for taxis
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Had some evidence of water leaks in our room, shower was only like warm and condiments were not replenished

    Nice bar and restaurant with beautiful outside area

    Stayed in May 2024

  • Reviewed: 23 May 2024

    9.0
    Enjoyable stay, would recommend and would stay there again
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night

    Nothing not to like

    The hotel is tastefully decorated. The evening meal was very good as was the breakfast and the staff every efficient and helpful. Although our room faced the road there was no road noise due to the extra glazing on the windows.

    Stayed in May 2024

  • Reviewed: 9 May 2024

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Bathroom smelt really musty. Shower had pathetic flow

    Location is excellent. Bar area is great. Comfortable bed. Decent sized room

    Stayed in May 2024

  • Reviewed: 7 May 2024

    8.0
    Good value for money, very comfortable bed, great food and staff helpful.
    • Leisure trip
    • Couple
    • Deluxe Family Room
    • Stayed 1 night
    • Submitted via mobile

    Bathroom needs updating

    Nice dining room and rural setting

    Stayed in May 2024

  • Reviewed: 6 May 2024

    7.0
    Good
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    Food choice poor

    Halfway to where we were going, nice stop off

    Stayed in May 2024

  • Reviewed: 29 April 2024

    9.0
    We have stayed here regularly for many years and have noted that customer service is at its highest
    • Leisure trip
    • Family with young children
    • Deluxe Family Room
    • Stayed 1 night

    The only real complaint we had was directed at the weather! Perhaps the television services could include access to text, news, etc.

    Warm reception from the manager, Anthony, who knew that we had a breakdown on route, and therefore arrived between meal times. Anthony arranged for the Chef to provide a platter of nibbles in the bar where he already had a couple of drinks waiting for us. We knew our weekend break had now started in earnest....

    Stayed in April 2024

  • Reviewed: 28 April 2024

    7.0
    Very pleasant experience
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    Bath had rust at bottom and few things loose toilet roll holder and back of toilet and rooms needed more dusting

    Big bed & tv

    Stayed in April 2024

  • Reviewed: 25 April 2024

    9.0
    Superb
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    Everything was lovely apart from I ordered pancake stack for my breakfast and one of the pancakes was too hard.

    Accomadation was very clean and comfortable. Restaurant was decorated lovely , very warm and welcoming.

    Stayed in April 2024

  • Reviewed: 23 April 2024

    9.0
    Superb
    • Leisure trip
    • Solo traveller
    • Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Food a little expensive

    Staff were very nice food was good

    Stayed in April 2024

  • Reviewed: 22 April 2024

    9.0
    Excellent service a d ideal location for Cleveland way
    • Leisure trip
    • Group
    • Twin Room
    • Stayed 3 nights
    • Submitted via mobile

    Nothing

    Location and staff

    Stayed in April 2024

  • Reviewed: 21 April 2024

    7.0
    Enjoyed stay but meal was very disappointing
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    Nice looking restaurant however food not so good

    Nice pub and quiet location

    Stayed in April 2024

  • Reviewed: 14 April 2024

    8.0
    Very good
    • Leisure trip
    • People with friends
    • Twin Room
    • Stayed 1 night
    • Submitted via mobile

    N/a

    Good bar space and room was the right size for our needs

    Stayed in April 2024

  • Reviewed: 11 April 2024

    8.0
    Very good
    • Leisure trip
    • Solo traveller
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    I thought it was an eyesore and unhygienic that there was a big crack from one side of the sink to the other.

    Stayed in April 2024

  • Reviewed: 11 April 2024

    8.0
    Will definitely be back. Sort out the sockets and the internet access and this will be 9.5 /10
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 4 nights

    The bathroom needs updating, looking very tired. Having to constantly login to the internet was a real pain. It’s not possible to work remotely here. Not enough sockets in room and they need moving to be by the bedside.

    Excellent, friendly staff and great food. Ground floor room was great for me.

    Stayed in April 2024

  • Reviewed: 1 April 2024

    9.0
    Great food, staff friendly, good size rooms
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    On arrival there was no hotel staff to book you in. There was a bell to let staff know that you had arrived, after five minutes eventually someone turned up, by this time two other guests had turned up which one guest went looking for a member of staff, apart from this it was a excellent stay, and staff were friendly.

    Hotel and bar was fantastic, food was absolutely lovely especially the 8oz steak.

    Stayed in March 2024

  • Reviewed: 1 April 2024

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Deluxe Family Room
    • Stayed 1 night
    • Submitted via mobile

    Hot water ran out mid shower.

    Clean, comfortable and quiet. Massive double bed. Good bar.

    Stayed in April 2024

  • Reviewed: 30 March 2024

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Deluxe Family Room
    • Stayed 1 night
    • Submitted via mobile

    Rooms need a make over

    Staff

    Stayed in March 2024

  • Reviewed: 3 March 2024

    8.0
    Nice and feel very good freshness every ware
    • Business trip
    • People with friends
    • Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Nothing to say

    Very good location peace to leave and very near to main road

    Stayed in March 2024

Showing 1 – 25

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