Our bed was solid. The woodshed was only open one night of our stay. There was nowhere to eat our second night except for the buffet and that didn’t sound nice. The bedroom walls are so thin you can hear next doors conversations.

I liked the woodshed pub

Stayed in May 2024

The dinner costing £24 was hardly matching my children’s school dinner. No fault to the chefs, but they were probably told to work with the cheapest available ingredients. Also 30 minutes queue at check in.

Location, but a bit spoilt by roaring dinosaurs. Room was comfortable

Stayed in May 2024

Bar Man was rude and had an attitude Double bed was a large signal

Location , pillows. , breakfast

Stayed in May 2024

The last time I was there I had a bigger room but I had a much smaller one this time. The shower taps were quite difficult to turn off and on and the cubicle was rather small.

The location is very good and it was very peaceful

Stayed in May 2024

Too much noise after 10 pm as it was the long weekend and the place was full. Tiny and dated rooms

Clean and nice hotel. Friendly staff

Stayed in May 2024

There was something poorly organised about the computer systems on checking in. This resulted in long delays of 20 minute queues at the Reception desk and also on ordering food at the bar cafe. The system needs simplifying we believe.

Very clean, free parking, comfy beds, very good quality furnishings and black out curtains. Professional staff who were friendly and efficient, mainly Polish workers I think. A lovely swimming pool and sauna to use for hotel residents. Needs £1 coin for the lockers.

Stayed in May 2024

The facilities and location.

It’s a great location.

Stayed in May 2024

Very dated and not very clean. I stayed here around 15 years ago and very little has changed apart from the hotel owner (used to be Hilton)

Good location and nice bar and Lounge area.

Stayed in May 2024

The fact that we had our dog with us and it was fairly comfortable

We were in the dog owners part of the hotel and it did feel OK but the flush on the toilet made a noise like it had a brass band in the bathroom every time it was flushed

Stayed in April 2024

Food not good value. Room needed updating. Bath was scratched up and stained didn’t use it. We paid a lot of money for this room cheaper to stay at Champneys Spa including food and loads of facilities. Hotel generally needs updating. Staff very helpful and friendly.

Position

Stayed in May 2024

Breakfast was not good value with no vegan options

Pool and Sauna Food in restaurant

Stayed in May 2024

Check in too far too long. 4 people ahead if me and it tool 35mins to check in. They shut down the pool facilities for hours during the day which is unacceptable when you pick the hotel over others for these facilities.

Nice quiet location. Woodshed bar excellent

Stayed in May 2024

Breakfast ok and location great. Probs my mistake but did not expect it to be so child orientated. Got worried when we saw dinosaurs

Stayed in April 2024

Bad smell on the corridors and rooms. Dirty carpets.

Very good location

Stayed in May 2024

Quality of food not as good as our last visit.

Location.

Stayed in May 2024

Some interior finishes need updating

Location and breakfast was good

Stayed in May 2024

My room didn’t have toilet paper which wasn’t great but other than that nothing stuck out to me that I would feel the need to complain about.

I found the value for money to be great. I went with my 4 year old child. We drove up and spent the day at landmark adventure park and the hotel was a simple 15 minute drive away. I found the grounds to be nice, well maintained, ample parking and most importantly, it was a fantastic place to take my son who didn’t care what the room looked like. The room was pretty basic, but for the price, I got exactly what I paid for. I was concerned about the heat, but my room did have a wee window and I was lucky enough to have a fan so basically, we had everything we needed. WiFi also worked fine throughout. Playground was nice and maintained for the children and there seemed to be a few different areas that we didn’t get a chance to check out due to time constraints. We had breakfast and dinner at the hotel- it was once again, adequate for the price (great for kids) and I found the servers to be quite nice. Staff were also very very friendly and great natured with children and there were some activities and arcade rooms which could use some improvement but once again, kids do not care and for the peace that their entertainment brings me, I’m not complaining! The pool facilities were also clean, well temperatured and shallow for children. The slide opened up for 20 minutes every session and the kids had a blast. over all, I paid less then £60 For the room, and I feel that I got great value for my money especially with the added benefit of being able to easily access a lot of fun things to do with kids.

Stayed in May 2024

Lobby furniture well worn chairs in bar. Coffee bar not manned at all times. Lighting in restaurant poor.

Stayed in May 2024

Twin room was not what I would say A twin room should Be. Should be 2 twin beds not one double and a bed that is clearly a put up dumped in the room

Lovely location, friendly staff and lovely food

Stayed in May 2024

We had very noisy neighbours and the walls were so thin that you hear everything.

breakfast was great. The rooms were comfortable and clean. The service was friendly

Stayed in May 2024

The room was tiny

The size of the hotel massive

Stayed in May 2024

The only negative was the room was uncomfortably hot. My daughter lay on the bathroom floor from 2am to 4am to try and get some sleep. Credit though, we were provided with two fans, there was supposed to be one in the room but it was missing. It was a shame because it spoilt the rest of a good stay. No heating on in the room, just a hot day and a muggy night in a well insulated building. No one would have slept without the fans.

The breakfast was very good, so good I felt obliged to leave a gratuity and let the supervisor know.

Stayed in May 2024

Room a little dated

Would have been nice if breakfast was included

Stayed in April 2024

No AC available.All night feels hot. One table fan was available but its condition was not good.No lift available for that luggage handling is so tough.

Calm and quiet

Stayed in May 2024