Website should giving more information on where rooms are as book standard double and requested ground floor due to health issues only to be told on arrival all standard doubles are on top floor WHY??? Eventually got moved to a family room on ground floor after a lot of huffing and puffing by foreign receptionist.

Breakfast was great. Dinner left a lot to be desired as food was cold and dried up.

Stayed in April 2024

Breakfast was not good. Room was really small and needed to be properly cleaned and hoovered would be good. The lead for the kettle was to short to reach any electric socket in room. Food in Wooden Shed think that’s what you call it was really bad and also all children under 18 had to be out of there before 8 o’clock? F that’s the case why are under 18s allowed in all other bars with in Coylumbridge hotel yous need to look at that.

Would like to stay here again but don’t think so

Stayed in April 2024

They are very understaffed with only one person on check in, one person serving at the bar, causing big queues all the time. One member of staff told me that they had worked 7 hours without a break. For a busy hotel they need more staff. Some of the areas are a bit dated and need freshened up. But most disappointing of all was that they didn’t clean my room at all during my stay. I was there for 3 nights. No fresh towels, no bin emptied, no hoovering or making beds or cleaning the bathrooms. That was extremely disappointing. Had I know that when I booked, I wouldn’t have booked it. I heard a few people complaining about it. I did question it at the end of my stay but was told they don’t clean rooms at all once checked in which for a 4 star hotel is shocking! Also the jacuzzi wasn’t working during our stay and twice we had to rearrange our swimming session because of someone being sick in the pool, I know that’s not the hotels fault but was still disappointing.

Great location and dog friendly. Lots of activities on to amuse the kids and all round good facilities.

Stayed in April 2024

Being given a room with accessible facilities which we did not request

Good food Clean premises

Stayed in April 2024

Poor food choice for kids and very limited choice for adults especially at the prices being charged, could do with better parking (more spaces), arcades are dated along with rooms. Pool was good though

Friendly staff, good location close to town

Stayed in April 2024

Beds uncomfortable, noisy - could clearly hear the guests in other room. Although there’s a choice of 3 places to eat, all at different times, the menus were limited if you didn’t want the buffet.

Lots of stuff for the kids to do

Stayed in April 2024

Room was boiling Very pricey Check in system is a joke. I’d suggest to anyone coming, check in when you arrive in the area and then you can collect key from side of reception after 4.

Nice location. Family oriented. Received a complementary pass for fun house due to long wait in check in Que Buffet breakfast was decent

Stayed in April 2024

Better mattresses

Breakfast/ evening Meal was good, location was good

Stayed in March 2024

It’s very tired looking and isn’t worth the money The checking is always ridiculously slow

It is a perfect location and has a pool, friendly staff

Stayed in April 2024

On arriving at our bedroom there was not a fresh smell. Think there had probably been a wet dog in the bedroom previously . We bought an air freshener which solved the problem. Whilst the bed linen was clean one of the pillow cases had a couple of stains on it which had obviously not come out in the wash- whilst it wasn’t a big thing it shouldn’t have been used.

Loved the location and the facilities for the children. Breakfast was really good too- couldn’t have expected anymore. Price was good - definitely family friendly👍

Stayed in April 2024

The bed comfort is dreadfull, mattresses sunken with high pillows, we all had a bit of a sore neck in the morning. Arcade was a rip off, low quality prizes for the kids after spending a fortune, could of got a better prize from a kinder egg, stayed in the hotel a least 4 times and there is always an issue with the pool, it's one of the reasons we stay and never get to use that facility properly. Staff are helpful to get you a pool slot but limited to 1 hour so feels rushed.

Breakfast was great 👍, cooked well and reasonable good quality food, better than expected 👌. great location with plenty for the kids to do around the area. The hotel is great for the kids but would be good if it had a decent spa pool for the adults.

Stayed in April 2024

The bed!! Most uncomfortable bed ever

The room was very small & the bed was awful!

Stayed in April 2024

We were there 3 nights and the maids never came in to make the beds or replenish towels etc. We had to do this ourselves

Stayed in April 2024

Dogs barking next door to ur rom as owners leave them there to socualise elsewhere To get a drink you queue 8 deep at Bar with just one Barstaff serving. Iv been here twice...first time queued over an hour to check in.. Yesterday...25 minites.... Come on Colymbridge Hotel...you know you can do better....don't bite the hand that feeds you..

Facilities..great

Stayed in April 2024

Was put in a room for a person with special needs, wet room, hand rails, seat in shower and red emergency cord. Guests in room next door were very loud.

Location

Stayed in March 2024

Could not use the pool or sauna because it was fully booked by other guests waiting list to use pool kids devastated

Rooms too basic too small no heating had to get additional radiator brought to room could no use pool facilities because it was over booked

Stayed in March 2024

The confusing queue at check in and not enough staff on desk. Also very few staff on at the bar in evenings a d again large queue

We liked the setting of the hotel, the large area with sofas and the amenities

Stayed in April 2024

The water in the shower was incredibly hot and there was no cold water.

Food was good.

Stayed in April 2024

The food - this hotel is a distance from Aviemore centre where a better choice of food could be found. Charged £24.95 for a buffet 3 course meal. The food was not a good standard for price - soup cold as was meat and overcooked - good selection of cakes for desert, but again likely bought in bulk and defrosted. We only ate there once.

We did receive a upgrade of room as hotel was not too busy, which was nice and the bed was very comfortable.

Stayed in March 2024

Beds were terribly uncomfortable and very creeky. Both my partner and I had a terrible sleep unfortunately.

Good family atmosphere

Stayed in April 2024

Room little on small side

A lot to do good location

Stayed in April 2024

Rooms a little tired

Breakfast was great and lounge and bar. Cleanliness of room

Stayed in April 2024

room was small

the lounge and the music and bar

Stayed in March 2024

The corridors in the hotel are a bit tired looking and smelled like a hospital - this was reassuring because felt like they must be clean, but slightly too bleachy smelling for a hotel. The bath and sink in the room probably needed replacing - absolutely fine to use, but slightly tatty and worn. These things would not stop us returning.

Very clean room and comfortable beds, we were only staying for 1 night for a family party nearby, but we were pleasantly surprised by the facilities at the hotel, the friendly staff and the good sized room we had. We would return, it's great value in a lovely location.

Stayed in March 2024

Bar staff and reception staff could be more polite and smile more

Good breakfast

Stayed in April 2024