Mattress was uncomfortable,felt like I was going to fall out of bed, hanging to one side. I was glad I wasn't sharing as it's a tiny double.

It was decent value

Stayed in April 2024

The facilities are good, but a lot of the arcade games don't work.

The price was really good and the place is really kid friendly. The staff were very accommodating.

Stayed in April 2024

The bedroom was in need of refurbishment. Beds were a little uncomfortable. The shower area needs re grouting and a general freshen up.

Beautiful location. Friendly, helpful staff. Good facilities. High standard of cleanliness.

Stayed in April 2024

Pool, gardens, activities, and the close contact with nature and the river.

Stayed in April 2024

When you expect a double bed and get 2 single beds pushed together isn't a double bed and is not comfortable

Been a couple of time we really like this hotel

Stayed in April 2024

Didn't eat breakfast or dinner , room was comfortable

Stayed in April 2024

Signs of damp in the bathroom. Place starting to get a bit dated unfortunately

Plenty to do on site for kids. The fun house/golf play park and arcades plus swimming

Stayed in March 2024

There was not enough staff, we were waiting a long time at the bar and reception. Maybe it was mentioned when booking, but we didn’t realise there was no lift so was a struggle lifting our luggage and pram up the stairs. Not all the pool facilities were working when we were there, no hot tub. The American Diner had a limited menu and would not recommend.

There were fun activities for the kids.

Stayed in March 2024

Quite expensive for the size of the room,house keeping never got done on day 2 had to ask reception for toilet roll and I had to take it back to my room I also had to change my quilt cover as it got wet for the money I paid this should have been done for me

We all enjoyed the breakfast loved the fact it was dog friendly the lounge was very spacious and seating was comfortable

Stayed in April 2024

The check in was difficult to hear due to the noise of the busy area.

The hotel upgraded my room for free, temperature of the room was not too hot which is common in my experience.

Stayed in April 2024

Bed was so uncomfortable and way past its best, covers had tears in them and poorly fitted for duvet more cover than duvet. Overall the room looked tired the bed was just shocking for how lovely downstairs was creaked all night. Lighting was rather poor felt there should have been a switch at door for full room was only a spotlight above entrance then had to put on small wall lamps and the table lamp for remainder of room Decoration very out of date looking, bathroom was also tired looking overall I was disappointed and glad we only paid a small fee

The reception area was extremely pleasant looking, the social areas looked great and sadly didn't get to make use of them.

Stayed in April 2024

The room was very dated and a bit shabby! The enamel in the bath was chipped, the bathroom door was badly warped and generally not a particularly pleasant space. It was also very cramped! Check-in was painfully slow! The pool changing area is very small (not adequately equipped) for the number of pool users. It was also disappointing to learn that kids can not use the slide when pool is at full capacity. Surely, during the school holidays in particular) limit the pool to allow kids access to the 1 small slide available. Perhaps offer adult only sessions throughout the day to give guests the option.

The bar area and restaurant were well presented, and the facilities for children (aside from the pool) were excellent!

Stayed in April 2024

Shabby rooms with noisy electrics

Nice staff

Stayed in April 2024

I think if it just had a little more upkeep and attention to detail, it would be a lot better. e.g. some arcade machines were faulty, rooms could have been a little cleaner and staff were manning a couple of counters at a time.

The hotel was set-up with everything you could possibly need for a nice family night away. The pool are was very nice, as was the large reception area.

Stayed in April 2024

The cleanliness of the room was poor, particularly the carpet in the room and the dust and hair round the edges

The location was great and the swimming pool

Stayed in April 2024

Main reception staff not overly friendly and did not seem keen to help when we asked for assistance. Poor customer service

Breakfast in main restaurant was excellent if not a little expensive. Leisure facilities good and staff there friendly and helpful.

Stayed in April 2024

Rooms are dated Large check in queue, suggestion would be to stagger the check in times or have an express check in

Brilliant for children, funhouse, play park, swimming pool

Stayed in April 2024

Too noisy ! Sound proofing is not that good

Good value

Stayed in April 2024

I would have liked heating and a blind in the shower room. Loud music playing in the swimming pool! Music in the lounge.

I liked having a quiet comfortable room.

Stayed in April 2024

My room was next to the adventure playground so very noisy. I also had house keeping knocking on my door everyday to service which I didn't want. Doors slamming all night and every morning from 8am onwards. Not the peacefulness I was expecting.

The room was nice. The area was good also.

Stayed in April 2024

Didn’t like the room. Dinner could have been better.

We had dinner, bed and breakfast deal. Value for money was good, but dinner pretty basic. We were disappointed with room, we were celebrating our 60ths birthdays thought might get good room; but was very small, having stayed a few times we know there are better ones.

Stayed in March 2024

Same as previous review, food options aren’t great. Late check in and early checkout not great. Was difficult to get a teaspoon at breakfast for some reason

Lots for the kids to do. Entertainment for kids at night. Buffet breakfast great

Stayed in April 2024

4pm check in quite late. 2pm or 3pm would have been better. 10am check out early. Should be 11am. £15 for a noon check out ridiculous.

Hotel and location

Stayed in April 2024

Bed and pillow were uncomfortable. Room was small, it had a window which looked onto an internal courtyard, so no view. Walls were thin so could hear what is happening next door. Social areas were very busy with children running around the bar/lounge area.

The buffet style service was good suited my needs. The food was generally better than I have had in other similar types of accommodation. Shower was really good, lots of hot water whenever needed.

Stayed in April 2024

4pm checkin ment the night was rushed so couldnt really enjoy facilities ie swiming before getting ready for dinner. Menu selection is very restrictive for someone who has diettry requirements 25 per person seems expensive when the only thing i could eat from menu was chips so we felt we had no choice but to eat from bar but that cost £45 we have been to this hotel a few times but the issue with food being so limited ruined our experience and possible look at other hotels in area with more flexible food options

Breakfast selection was great very enjoyable

Stayed in April 2024