Firstly the staff couldn’t understand my Glaswegian accent even though the hotel in Scotland, the rooms We’re basic and when you moved around in beds they made terrible noise waking up other family members, no air conditioning on in any part of hotel so was very uncomfortable and we were very hot and sticky, prices were higher than expected and half the Funhouse was out of order

The food was excellent and a great variety to choose from

Stayed in May 2024

Tried phoning day before could not get through to arrange early check-in for event I was attending, emailed but still no joy, would not let me have late check-out either

Room waa exceptional staff friendly.

Stayed in May 2024

We got gave a room it was so small there was holes on the walls we asked to upgrade as it wasn’t even a room my partner is 6ft he slept on the floor the bed was 100 percent a single count move in the toilet we wur going to leave but a 3 hour drive home didn’t seem great after just driving there

The area was brilliant

Stayed in May 2024

Rooms were overpriced

Clean and tidy

Stayed in May 2024

The room was very basic for what we paid and bed not comfy at all. Bar server wasn't particularly friendly. Buffet was average considering the price. None of the machines worked in the hotel arcade (this upset my son more than me)

All the facilities in one place. Live music in the foyer, Pool was good. Play park had been done up since last here. My son loved it.

Stayed in May 2024

Great location, friendly staff, easy parking and clean facilities.

Stayed in May 2024

Room was basic Food was not great Everything needs updated

Location

Stayed in May 2024

Uncomfortable bed. Loud fan noise from outside room

Location

Stayed in May 2024

Lack of menu choice for smaller meals. Nowhere in the bathroom to hang anything

Location

Stayed in May 2024

ROOM -A COZYDOUBLE PRETTY SMALL -THE BED JUST A BIT BIGGER THAN SINGLE . NO OFFER TO REMAKE ROOM ON DAILY BASIS-PAID FOR 4 NIGHTS -COULD HAVE AT LEAST REPLACED THE "welcome" pack of the shortbread and coffee - quite miserable you didnt -pay for 1 night get the shortbread, coffee , smallsoap etc for shower-not replaced when used the other nights-poor. Also who on earth tucks the duvet in under the mattress on all 4 sides!!!!? I thought there was no topsheet or duvet initially !Must be saving pennies doing this , POOR SIGNPOSTING TO ROOMS IN THE C SECTION AND IT IS VERY FAR TO CARRY A HEAVY BAG -NO OFFERS OF HELP

RECEPTION AREA AND BAR V PLEASANT

Stayed in April 2024

Maintenance of the room was poor, very loud within bedrooms can hear noise from next room.

Good location good facilities

Stayed in April 2024

Room was very small and quite uncomfortable

Good location, lots for kids

Stayed in April 2024

Sound proofing - very noisy Car parking - and signage to it

Location

Stayed in April 2024

Old decor, anti social pool open times,lack of bar staff, no extra pillows had to ask. Loud banging doors. Shower head was broken.

The convince

Stayed in April 2024

Room is very dated and only has a small 3/4 bed.

Location and breakfast was excellent. The foyer areas and pool / sauna were lovely. All staff were very helpful and cheery.

Stayed in April 2024

Mattress was uncomfortable,felt like I was going to fall out of bed, hanging to one side. I was glad I wasn't sharing as it's a tiny double.

It was decent value

Stayed in April 2024

The facilities are good, but a lot of the arcade games don't work.

The price was really good and the place is really kid friendly. The staff were very accommodating.

Stayed in April 2024

The bedroom was in need of refurbishment. Beds were a little uncomfortable. The shower area needs re grouting and a general freshen up.

Beautiful location. Friendly, helpful staff. Good facilities. High standard of cleanliness.

Stayed in April 2024

Pool, gardens, activities, and the close contact with nature and the river.

Stayed in April 2024

When you expect a double bed and get 2 single beds pushed together isn't a double bed and is not comfortable

Been a couple of time we really like this hotel

Stayed in April 2024

Didn't eat breakfast or dinner , room was comfortable

Stayed in April 2024

Signs of damp in the bathroom. Place starting to get a bit dated unfortunately

Plenty to do on site for kids. The fun house/golf play park and arcades plus swimming

Stayed in March 2024

There was not enough staff, we were waiting a long time at the bar and reception. Maybe it was mentioned when booking, but we didn’t realise there was no lift so was a struggle lifting our luggage and pram up the stairs. Not all the pool facilities were working when we were there, no hot tub. The American Diner had a limited menu and would not recommend.

There were fun activities for the kids.

Stayed in March 2024

Quite expensive for the size of the room,house keeping never got done on day 2 had to ask reception for toilet roll and I had to take it back to my room I also had to change my quilt cover as it got wet for the money I paid this should have been done for me

We all enjoyed the breakfast loved the fact it was dog friendly the lounge was very spacious and seating was comfortable

Stayed in April 2024

The check in was difficult to hear due to the noise of the busy area.

The hotel upgraded my room for free, temperature of the room was not too hot which is common in my experience.

Stayed in April 2024