Car park charges. £25 for an overnight stay was way too much. Should be included with the room rate.

Great location and nice hotel

Stayed in March 2024

Who in 2024 thinks that a banging toilet seat is a modern accessory. Soft close toilet seats have been around for 5 years yet this hotel has the noisy drop bang seats. ( Managers dropped the ball on this one big time!!)

Bright and relaxed

Stayed in March 2024

Entrance and Lobby looks a little tired

Well appointed room, usb outlets

Stayed in March 2024

Restaurant service could be a bit more prompt near closing time

Clean and spacious

Stayed in March 2024

It was bit complicated to find the way to the hotel from the train station as we couldn’t find signs. You just need to turn right and walk around the carpark which is not obvious. We were not excited about the breakfast at all.

Very good location, walkable distance from the airport, nice comfy rooms. Perfect for an early morning flight

Stayed in March 2024

Sadly TV or kettle didn’t work in our room

Customer service was truly wonderful - all staff were so kind and really genuine

Stayed in March 2024

Nothing

Liked the small garden outside

Stayed in January 2024

The air con was loud and woke us up a few times when it clicked on

Bed comfy and great location

Stayed in March 2024

Directions from airport could be clearer

Great size room and beds, clean and spacious

Stayed in March 2024

I think for a Marriott brand there should be small individual bottles of toiletries in the bathroom, rather than big dispensers of shower gel, shampoo and conditioner although I have to say they were of very nice scent.

Good size room, reception and restaurant staff friendly and informative, wide good variety of breakfast items, very comfortable bedding.

Stayed in March 2024

Fact it was further to airport then expected and need to pay for bus to get there and back to airport - not much option in area for food other than hotel

Room,staff,

Stayed in March 2024

I hated the chair with passion. It should be remove and put a better one since it’s difficult to move and you keep tripping on it. The key card don’t work, I mean the work one time but if you get out and try to come back you have to go to reception to reset the key card. Manager not very accommodating. I couldn’t manage the lights, you have to try all switches to work them. The bathtub it’s dangerous; an older person would fall and get very injured just trying to get out of the tub. The toilet wouldn’t flush. You have to keep pressing the button for a long time.

Conveniently located close to the airport. Breakfast is really good but greasy. Clean and comfortable. Loved the shampoo , conditioner and body wash. The room has a safe and refrigerator

Stayed in March 2024

No instructions to work air conditioning in room.

Good location for both terminals, easy to get to

Stayed in March 2024

Would only say that furnishings in bathroom were a little dated.

Very comfortable bed and room. The courtyard window and furnishings were nice. Nice linen. Appreciated complimentary bottles of water, as sometimes forget to bring water with me. Nice little note on bedside table. Very hospitable staff. Loved the bar/restaurant decor. Top bar service loved being able to order from table device. Rolling Tapas over drinks for us is the best way to dine.

Stayed in March 2024

No fridge in the room

Beds were comfy & rooms clean

Stayed in February 2024

The vending machine did not work properly and i was robbed of £3.75 for as drink and chocolate bar.

The staff were excellent, professional and real courteous

Stayed in March 2024

There should be a separate and distinct ‘smoking’ area at the front of the hotel which would prevent fag butts on the ground at the entrance and in the flower pots. Plus, I smoke and would have preferred a smoking area rather than just standing at the entrance.

Room was very clean, well laid out and comfortable. Staff were courteous and helpful. Reasonable price. I will stay again when I need to travel from Gatwick.

Stayed in March 2024

close to railway station and onward journey via the airport

Stayed in January 2024

Restaurant, we waited nearly 2 hours for main course. Quality of food was ok, but could be better

We needed to stay close to Gatwick due to delayed flight. Location is great.

Stayed in March 2024

was flooded in the car park so not to many spots

close to airport

Stayed in February 2024

Better range of beers would have been good. No proper bitter available.

Very convenient location for flights in and out of Gatwick. Unfortunately, after booking, our flight was changed to leave from Heathrow so we had to leave the room very early. Nothing to do with the hotel! I thought the food in the bar was excellent and good value.

Stayed in March 2024

Little bit further on foot than expected

Stayed in March 2024

I specifically chose this hotel as it has room service. For me, this means. Arrive, kick off shoes, relax. Read menu, phone order. However...being 2024 everything has a QR code. I didn't want another app on my phone so I went to reception to request a menu. You know, those things, usually cardboard that you hold in your hands. Long story short. 20 minutes later I got one with almost half the dishes unavailable. I must add that the staff member was very helpful and apologetic. The menu was, like so many hotels now, geared to pizzas and burgers, which obviously suits most people. All staff were polite and helpful but you could cut the tension with a knife, sorry but I pick up on these things. Maybe it was just an 'off night' but worth addressing, mainly for the staff.

A very modern hotel. The room was spacious, clean and comfortable. Easy access to Gatwick airport. If walking from the south terminal follow google maps and not the signs in the terminal building unless you like a tour of endless corridoors and carparks. It was good value you for money. Certainly beats staying awake in Caffe Nero all night.

Stayed in February 2024

lack of quick transport to city, TV programming was choppy and limited.

Staff (Elisabeth)

Stayed in March 2024

Excellent hotel.

Stayed in March 2024