The room we were on the main road going into Carlisle and only had secondary glazing which was crap very noisy

The staff were very friendly and had it's private parking

Stayed in September 2024

Bryony on the front desk was so helpful and so pleasant and couldn’t do enough to help

Stayed in September 2024

Sash windows rattled in wind and had to be wedged to keep quiet.

Stayed in September 2024

The hotel has been updated and the rooms were clean and well designed and equipped. The walk in shower was very good.

Stayed in September 2024

Please change the teabags you use at breakfast, they were like grey dishwater.

In the centre of the city. Parking around the back of the hotel. The hotel is old and was once probably very grand, but it was clean the staff lovey and a good help yourself cooked breakfast. our room was newly decorated with king bed, good shower, nice towels, TV, tea n coffee, hairdryer etc. It was good value for price we paid for a last minute night away.

Stayed in September 2024

Pillows were not the best

Room was excellent, size decor and fittings, recently refurbished I think. Very good and breakfast was ok

Stayed in September 2024

Noisy early evening.

Lovely breakfast.

Stayed in September 2024

My partner is severely slight impaired. The lighting in the rooms was barely adequate. The 1st room we were given had sloping ceilings on both sides with my spouse hitting his head quite hard as we entered the room. The staff being really helpful moved us immediately to a more appropriate room. The lighting in there was still somewhat dimmer than was adequate.

Staff were brilliant especially the night receptionist and Bryony the morning receptionist. The welcome and lighting in the public areas was perfect

Stayed in September 2024

The hand held shower wouldn’t hook up on the wall, but not a big problem.

It was value for money. It’s an old property which is dated but it is very clean . The room ( twin ) was spacious and comfortable.

Stayed in September 2024

Needs freshening up

Good price, friendly staff and good location

Stayed in September 2024

Low ceilings in bedroom

Comfortable bed Clean room Basic facilities Friendly Staff Breakfast good value for money Cheap & cheerful Lovely old building Noise level as expected being overhead of city centre nightlife

Stayed in September 2024

Lift a bit old and slow but don't think that can be helped as age of building

Location is reason we love this hotel shops and pubs on doorstep x

Stayed in July 2024

Breakfast not great

Good location parking nice staff

Stayed in September 2024

A nice spacious room, no issues with cleanliness. Location is perfect for the city.

Stayed in September 2024

Could do with a bit of modernising.

Ideal location, convenient for pubs and train station. Beds were comfy.

Stayed in September 2024

The first room we were allocated was TERRIBLE 119 (small, dirty and not what was advertised. We were moved to a much nicer room for the remainder of our stay

The Location and the Breakfast

Stayed in August 2024

Perfect location for travelling further afield close to the train station and city centre

Stayed in September 2024

The bathroom was tired but functional.

It has a central location and car park. The room we had was spacious with a very comfy bed. The breakfasts were very good.

Stayed in September 2024

A wee map online to show us how to get into the carpark. Had to jump in and get directions before booking in.

location was great right in the centre. Easy to find and great to be able to just walk to bars, etc.

Stayed in September 2024

Location was perfect and room was clean and comfortable. Staff were friendly.

Stayed in August 2024

Room was located at the front of the hotel on a noisy Friday night close to a big area for local socialisation, so there was lots of drinking-related noise until the small hours. Also, on this particular floor, the third, the headroom was restricted, with a distinct possiblility of painful knocks (which didn't actually happen).

Fixtures and fittings were to high standard, as expected from a premier hotel. Bed wide and comfortable, with well-appointed bathroom and effective shower.

Stayed in September 2024

Loved the location and the age and history of the hotel

Stayed in September 2024

So there were a few cigarette marks on the bathroom flooring but that was the only complaint I had.

For the price I paid the single room was perfectly adequate for my one night stay. The room was clean and smelt fresh. The bed was comfortable and the shower and wash basin worked perfectly even if it took a short time for the hot water to come through.

Stayed in September 2024

If we were staying for more than a night, having a small fridge for milk etc would be great.

We booked online and was pleasantly surprised. The spacious room had everything we needed for a 1 night stay. A comfortable, clean bed. Warm shower and kettle with coffee etc. Wetherspoons just across the street is a bonus.

Stayed in September 2024