The room is a bit stuffy

Fabulous shower. Best shower ever

Stayed in September 2023

The car park only has a few spaces that can accommodate larger vehicles like vans - so it is hit and miss if there is a space available. You cannot reserve a space in advance.

The location of the hotel is perfect for easy access in & out of Chelmsford. It also has good parking facilities that can cater for vans and larger cars. The restaurant has a nice small menu and the food was excellent.

Stayed in November 2023

Nothing

Friendly staff, room had everything we needed and was very comfortable

Stayed in October 2023

Shower was difficult to operate and with the water being so hot, I think an explanatory note near the shower would be useful...

The breakfast was well presented and well cooked...

Stayed in October 2023

Clean and quiet. Receptionist very polite and friendly.

Stayed in October 2023

Neighbour room woke me at 1 am from loud shouting.

Very comfortable bed in room 15 Bath Warm room

Stayed in October 2023

Room had no thermostat and was too hot which made sleeping unnecessarily uncomfortable.

Please room, plenty of parking and great location.

Stayed in October 2023

Car park fee, room size a little small, second floor room and only lift to first floor, a long distance to room through many corridors. Pillows not good, towel rail dangerously hot and woken by a couple having an horrendous argument in the courtyard at 6 in the morning ☹️

Very good breakfast. Hotel location served a purpose.

Stayed in October 2023

Suited my needs for an overnight business stay

Stayed in October 2023

Nothing really

It’s location was great and it was very good value.

Stayed in September 2023

Ok

Good helpful staff very clean great breakfast

Stayed in October 2023

My key card wouldn’t work on my return for the main door and I couldn’t get a member of staff luckily a friend was there yoo so she had to come down and let me in

Stayed in October 2023

Soap dispenser being screwed to the wall so high up meaning you would be unable to use if sitting in the bath.

The bed was super comfy & the freshly cooked breakfast was fantastic.

Stayed in October 2023

Re breakfast: The dining room itself was lovely and felt calm, staff were friendly but the breakfast itself was a bit of a let down sorry. I had asked for sausage to be removed and replaced with a hash brown and instead the sausage was left on my plate but the mushrooms had been removed. I was too shy to say anything and didn’t want to cause a fuss so just left the sausage and had a croissant instead of where my mushrooms would have been (my friend opposite had the breakfast with no changes so I knew I was missing mushrooms). It’s only a small thing but it made me feel not listened to. Also when breakfast was served the waiter had their thumb on my bacon whilst holding the plate. I have a fear of germs and so I didn’t eat the bacon either because I was scared too. He didn’t realise so I didn’t want to cause a fuss at the time either but it might just be worth training staff to be careful when handling plates/ the food on the plate. Everything else was great but these small things make it difficult sometimes for quieter people to speak up because I don’t want to cause trouble or upset anyone. Otherwise was a lovely atmosphere and staff very friendly which helped. Thank you for taking time to read my comment.

Staff were friendly and the pastries were nice.

Stayed in October 2023

It was noisy through the night as people were going back to rooms this was loud. The main issue is that i left my charger and that it appears they cant find it ans it was a really expensive charger and i was very specific about where i had left it

It was close to cnetrw with a lot around and a clean bedroom

Stayed in October 2023

I feel for price parking or breakfast could have been included

The staff were amazing . Rooms were up to date , clean and comfortable

Stayed in October 2023

Room was way too small and too hot quite uncomfortable with the heat

Location

Stayed in October 2023

The position of our room, it over looked the car park and fire exit stairs.

Room was ok but looked out onto the car park. The room was clean but the skirting boards near the room door were a bit grubbie and could have been cleaner. The staff were friendly and helpful. Breakfast was very nice.

Stayed in October 2023

Bed not overly comfortable, and room service meal average.

Great location just a short walk from the city centre. Felt very clean and the staff were nice. Felt very safe for a solo female traveller.

Stayed in October 2023

it was noisy in my room in the new annexe, close to the main road that was busy all night

clean and a quick check in

Stayed in October 2023

The hotel could do with a little upgrade, the general decor is a bit dated.

Service was exemplary. Every member of staff was attentive, courteous, happy to help and always had a smile on their face.

Stayed in September 2023

Rooms are dated. Shower leaked. Hot tap leaked, no bedside table on one side. £9 parking fee.

Location and staff.

Stayed in September 2023

My room, 52, was very pleasant, clearly brand new so I was surprised to find there was a horrid smell in the room. It was like something had got very wet and had dried out, it really wasn’t very pleasant.

I liked the fact there was plenty of parking. I was travelling on my own and getting in late as I was going to a wedding so it was such a relief when I returned to find there was still spaces

Stayed in September 2023

Room temperature too warm. Had to share a bath towel. Couldn’t get into room as key had to be re registered. Tried to blame us asking if it was near a mobile and it wasn’t. It was in my hand. TOOK 15-20 minutes for the maintenance man to attend so I had to sit on the floor and wait after ringing reception she could not track him down. I work with door systems so I now not to keep them together.

Location & parking

Stayed in September 2023

Hotel was relatively costly compared with other hotels we had stayed in on this trip. Wanted to weigh a bag before flying in a few days but hotel did not have suitable scales.

Quiet room facing a carpark with a door that could open outwards was welcome. Breakfast was generous.

Stayed in August 2023