29 Rainsford Road, Chelmsford, CM1 2PZ, United Kingdom
#5 of 6 hotels in Chelmsford
Guests' ChoiceBased on 1291 hotel reviews
7.3Cleanliness
7.9
Comfort
8.0
Location
8.6
Facilities
7.5
Staff
8.7
Value for money
6.9
Free WiFi
8.4
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End of dialog contentReviewed: 9 November 2023
Deborah
United KingdomThe quality of bathrooms are extremely poor - in both rooms we saw / stayed
The staff were extremely helpful and acted swiftly with excellent customer service when problems arose. The food - bar meal and breakfast were extremely tasty, well cooked, hot and well presented.
Stayed in November 2023
Reviewed: 7 November 2023
Vanessa
United KingdomRoom 21 - poorly laid out. No bedside table one side of bed so could not place a cup anywhere other than on the floor at risk of spillage. Had to unplug TV to plug kettle in due to location of refreshments tray etc. While the shower had good hot water / pressure, in a relatively small cubicle and with a fixed shower head meant it was not easy to shower without getting hair wet. Minor detail, but shower mat although right shape for shower cubicle was too large and covered the plug hole, causing the tray to overfill (in a short space of time) and spill over to bathroom floor unnecessarily causing wet floor. I had positioned the mat not to cover the plug when we used the shower but housekeeping moved it when servicing the room covering the hole (unless aware of the issue then they would naturally position squarely in tray). Bar staff were unable to assist with providing some ice in a bucket for us to keep milk purchased chilled overnight. Instead suggested I come down to restaurant in the morning and get milk, when we didn’t plan to do so /have breakfast.
Location. Free parking. Good breakfast. Friendly front desk, restaurant and housekeeping staff very helpful and friendly. Good shower pressure. Room / facilities generally ok but some comments noted on this occasion
Stayed in November 2023
Reviewed: 5 November 2023
Peter
United KingdomThe bathroom looked outdated and in need of an upgrade. I was in a superior room but the bathroom was quite basic as well as rather tatty
Got an upgrade due to low occupancy so happy with that. As always the staff have been really friendly and helpful.
Stayed in October 2023
Reviewed: 5 November 2023
Ming
United KingdomThe room is a bit stuffy
Fabulous shower. Best shower ever
Stayed in September 2023
Reviewed: 4 November 2023
Paul
United KingdomThe car park only has a few spaces that can accommodate larger vehicles like vans - so it is hit and miss if there is a space available. You cannot reserve a space in advance.
The location of the hotel is perfect for easy access in & out of Chelmsford. It also has good parking facilities that can cater for vans and larger cars. The restaurant has a nice small menu and the food was excellent.
Stayed in November 2023
Reviewed: 2 November 2023
Emily
United KingdomNothing
Friendly staff, room had everything we needed and was very comfortable
Stayed in October 2023
Reviewed: 30 October 2023
Charles
United KingdomShower was difficult to operate and with the water being so hot, I think an explanatory note near the shower would be useful...
The breakfast was well presented and well cooked...
Stayed in October 2023
Reviewed: 29 October 2023
Carleen
United KingdomClean and quiet. Receptionist very polite and friendly.
Stayed in October 2023
Reviewed: 28 October 2023
Esther
United KingdomNeighbour room woke me at 1 am from loud shouting.
Very comfortable bed in room 15 Bath Warm room
Stayed in October 2023
Reviewed: 24 October 2023
Gary
United KingdomRoom had no thermostat and was too hot which made sleeping unnecessarily uncomfortable.
Please room, plenty of parking and great location.
Stayed in October 2023
Reviewed: 23 October 2023
Peter
United KingdomCar park fee, room size a little small, second floor room and only lift to first floor, a long distance to room through many corridors. Pillows not good, towel rail dangerously hot and woken by a couple having an horrendous argument in the courtyard at 6 in the morning ☹️
Very good breakfast. Hotel location served a purpose.
Stayed in October 2023
Reviewed: 22 October 2023
Brian
United KingdomSuited my needs for an overnight business stay
Stayed in October 2023
Reviewed: 20 October 2023
James
United KingdomNothing really
It’s location was great and it was very good value.
Stayed in September 2023
Reviewed: 19 October 2023
Robert
United KingdomOk
Good helpful staff very clean great breakfast
Stayed in October 2023
Reviewed: 16 October 2023
Sam
United KingdomMy key card wouldn’t work on my return for the main door and I couldn’t get a member of staff luckily a friend was there yoo so she had to come down and let me in
Stayed in October 2023
Reviewed: 15 October 2023
J
United KingdomSoap dispenser being screwed to the wall so high up meaning you would be unable to use if sitting in the bath.
The bed was super comfy & the freshly cooked breakfast was fantastic.
Stayed in October 2023
Reviewed: 13 October 2023
Emma
United KingdomRe breakfast: The dining room itself was lovely and felt calm, staff were friendly but the breakfast itself was a bit of a let down sorry. I had asked for sausage to be removed and replaced with a hash brown and instead the sausage was left on my plate but the mushrooms had been removed. I was too shy to say anything and didn’t want to cause a fuss so just left the sausage and had a croissant instead of where my mushrooms would have been (my friend opposite had the breakfast with no changes so I knew I was missing mushrooms). It’s only a small thing but it made me feel not listened to. Also when breakfast was served the waiter had their thumb on my bacon whilst holding the plate. I have a fear of germs and so I didn’t eat the bacon either because I was scared too. He didn’t realise so I didn’t want to cause a fuss at the time either but it might just be worth training staff to be careful when handling plates/ the food on the plate. Everything else was great but these small things make it difficult sometimes for quieter people to speak up because I don’t want to cause trouble or upset anyone. Otherwise was a lovely atmosphere and staff very friendly which helped. Thank you for taking time to read my comment.
Staff were friendly and the pastries were nice.
Stayed in October 2023
Reviewed: 9 October 2023
Stephanie
United KingdomIt was noisy through the night as people were going back to rooms this was loud. The main issue is that i left my charger and that it appears they cant find it ans it was a really expensive charger and i was very specific about where i had left it
It was close to cnetrw with a lot around and a clean bedroom
Stayed in October 2023
Reviewed: 8 October 2023
Carly
United KingdomI feel for price parking or breakfast could have been included
The staff were amazing . Rooms were up to date , clean and comfortable
Stayed in October 2023
Reviewed: 8 October 2023
Jenny
United KingdomRoom was way too small and too hot quite uncomfortable with the heat
Location
Stayed in October 2023
Reviewed: 5 October 2023
Sheila
United KingdomThe position of our room, it over looked the car park and fire exit stairs.
Room was ok but looked out onto the car park. The room was clean but the skirting boards near the room door were a bit grubbie and could have been cleaner. The staff were friendly and helpful. Breakfast was very nice.
Stayed in October 2023
Reviewed: 3 October 2023
Caitlin
New ZealandBed not overly comfortable, and room service meal average.
Great location just a short walk from the city centre. Felt very clean and the staff were nice. Felt very safe for a solo female traveller.
Stayed in October 2023
Reviewed: 2 October 2023
Edward
United Kingdomit was noisy in my room in the new annexe, close to the main road that was busy all night
clean and a quick check in
Stayed in October 2023
Reviewed: 2 October 2023
David
United KingdomThe hotel could do with a little upgrade, the general decor is a bit dated.
Service was exemplary. Every member of staff was attentive, courteous, happy to help and always had a smile on their face.
Stayed in September 2023
Reviewed: 30 September 2023
Joe
United KingdomRooms are dated. Shower leaked. Hot tap leaked, no bedside table on one side. £9 parking fee.
Location and staff.
Stayed in September 2023
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