Bit tired, but I would stay again.

Location, staff and food.

Stayed in May 2024

The room I was allocated was next to the busiest dual carriageway in Chelmsford. There was no mention of being allocated this annexe room away from the main hotel when I booked.

I had a problem with the room I had been allocated next to the dual carriageway. The receptionist, Andra, worked very hard with a busy hotel to find me an alternative room. She went above and beyond, her service was first class. She was very helpful and did her very best for me, which was much appreciated. Thank you Andra you did a great job for me, and I appreciate it very much

Stayed in April 2024

No TV needed Netflix but we didn’t have so be warned to read the small print

Clean and spacious

Stayed in April 2024

Age/condition

Location

Stayed in April 2024

The size of the room. The friendliness of the staff on arrival.

The location was great, I walked into town easily. The room was quite small. The bathroom was ok and the shower pressure very powerful! The breakfast was great.

Stayed in April 2024

WiFi was open so not necessarily secure

Good central location, close to bus and train station. Helpful staff.

Stayed in April 2024

Nothing to report

Very good

Stayed in April 2024

Booked a table in the restaurant but had to eat in the lounge bar which was packed. Not a very good experience. Breakfast ok, but should be included in room rate.

Handy location for city Centre. On site parking.

Stayed in April 2024

The hotel is an older traditional hotel and it lacked a bit of character but it was very clean. I ate in the main restaurant the food was great and nicely presented but as a solo traveller the restaurant lacked ambience and atmosphere. My bed whilst very large the mattress felt low quality and hard and would benefit from a comfort topper and some decent pillows.

The reception manager that checked me in and all of the other hotel staff that I met and engaged with were incredibly friendly and helpful. I was given an unexpected room upgrade from a standard double to an executive double which was much larger with was looked like a recently upgraded very large bathroom with shower and bath. The room was immaculately clean and had a quality coffee machine with a good selection of coffee, tea, biscuits and milk in the fridge. A hair dryer located next to a mirror is also a great addition to the room.

Stayed in April 2024

Room was very warm and stuffy. Thankfully there was a fan in the room.

Very friendly staff made for an enjoyable experience. Room clean and comfy bed.

Stayed in April 2024

Bathroom light over sink was not working.

Room was very plain but adequate, bathroom a little tired but functional. Continental breakfast was excellent and good value. Very pleasant friendly staff. Good sized car park and only 3 minute walk to the station and a newsagent.

Stayed in March 2024

I had booked a budget room but was moved into the main building. Room 7 was a good room, cleaner etc, but it was quite noisy as it was right by the steps to the residents corridor. But it didn't stop me having a good night's sleep.

Lovely staff - Andra on reception was really welcoming and waitress Christine in the dining room was an absolute delight. Super helpful, enthusiastic and very kind to myself and another solo traveller at dinner.

Stayed in April 2024

Too hot in rooms

Straight forward accommodation at reasonable price. Plus car park.

Stayed in April 2024

The shower in one bedroom didn’t work and no cleaning product in the kitchen and no heating in the single room

Very comfortable beds good kitchen facilities good location

Stayed in March 2024

Did not expect car parking charge of £9 per night - the walk from reception to our rather small room was horrendous with so many corridors and stairs (lift only goes to the first floor). Biggest problem was the smoke alarm being set off in the room by opening the bathroom door after a shower - we were not warned this was a common issue and it is hardly surprising as there was no extractor fan or window in the bathroom! Apparently we were not the only guests who had this problem on the same morning as us.

Breakfast good and dining room staff brilliant! Great location for the city centre - easy parking. Wedding reception dinner in the private room excellent all round with helpful and attentive staff. Quality of the food very good all round.

Stayed in March 2024

Nothing

Good value for money. The waitress Chris is wonderful!! She was attentive, funny, thoughtful and really made our stay!

Stayed in March 2024

Room heating was variable and not controllable. Power sockets had no power from late evening. Fire alarm went off at 0700 - false. Clearly some issues with power to the newly refurbished units at the rear of the main hotel.

Very clean, comfortable with great dinner and breakfast. Staff very friendly.

Stayed in March 2024

Nothing

Very friendly, helpful and supportive staff. Excellent breakfast

Stayed in February 2024

Tv was not working on arrival

Ok great breakfast served not buffet so much better and great service

Stayed in March 2024

Breakfast was a mess. Wrong order 2x, took over 20 mins to get food to the table following this, no bread to toast at the counter. Slow and poor service. No plates or bowls despite asking.

The room was nice with a comfortable bed. Light and airy with a balcony too. Bathroom was smaller but perfect for a few nights stay.

Stayed in March 2024

Only issue was having to use the main exit to reach my room in the cottage annexe after 10.30 PM

The bed was exceptionally comfortable, breakfast was good as was dinner but the bar service could have been better.

Stayed in March 2024

Bathroom fittings a little tired and slightly eccentric plumbing (hot water close to boiling!) Stairs through a rabbit warren of corridors to access second floor rooms.

The County is looking a little tired by modern standards, but it has maintained professional, old school quality service throughout the hotel, is spotlessly clean and well maintained. There is a lift to the first floor, but access to the second floor is by stairs only. Rooms are well equipped and there is fast, complimentary wi-fi access, good enough to stream TV. Large, comfortable bed though the shower (on the second floor room) needed a little coaxing seemingly low on pressure at times of demand. On site car park, although chargeable, very welcomed in such close proximity to the town centre. Excellent restaurant and great breakfast. Staff extremely welcoming, courteous and helpful.

Stayed in March 2024

We had Room 28 which was directly above the side entrance to the reception and above the restaurant. There were flood lights on the conservatory, patio area below from dark and all through the night. The curtains in room 28 were not sufficient to filter out that light and perhaps better black out blinds need installing. Otherwise our sleep was fine.

Our second visit in a month. Most things as good as the first stay. Just one criticism which I'll put below.

Stayed in March 2024

Some of the elements of the cooked breakfast were cold (bacon, beans) on the first day, but the eggs royal on day 2 were very good.

The room was spacious and comfortable. THere was however, the constant sound of running water, possibly drainage from the room above.

Stayed in March 2024