Lancaster Gate, Westminster Borough, London, W2 3LG, United Kingdom
#851 of 1,009 hotels in London
Guests' ChoiceBased on 3654 hotel reviews
6.7Cleanliness
7.2
Comfort
7.1
Location
8.9
Facilities
6.6
Staff
8.0
Value for money
6.6
Free WiFi
7.4
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 2 May 2024
Claire
United KingdomBar area was a bit small and could modernize it a little. But other than that, it was good.
We had a really nice time. The service, staff, and our room were incredible.
Stayed in April 2024
Reviewed: 30 April 2024
Africa
United KingdomThe room was exceptionally dated and dark. The small details were missing.
We loved the location and the beautiful views of Hyde Park from the front of the restaurant. Very close to public transport which was perfect for us. The layout of the family room allowed for privacy for 11 year old whilst still sharing. Staff were very friendly and polite.
Stayed in March 2024
Reviewed: 29 April 2024
Tate-davies
United KingdomCheck in was a little slow
Location
Stayed in April 2024
Reviewed: 28 April 2024
John
United KingdomBeing told that there is an extra charge if you want fried eggs with your cooked breakfast instead of the scrambled eggs in the buffet. A service charge made at the bar when buying drinks. The pub next door enjoyed our custom for the rest of our stay. Penny pinching on both counts.
Location was excellent and easy to get to. Underground Station nearby and bus stops outside hotel.
Stayed in April 2024
Reviewed: 28 April 2024
Ian
IrelandNothing
Location
Stayed in April 2024
Reviewed: 26 April 2024
Charles
United KingdomBathroom layout tight especially around the shower area
Location
Stayed in April 2024
Reviewed: 26 April 2024
Anette
NorwayWould have appeeciated some fresh vegetable choices, like cucumber, bell pepper etc. for breakfast.
Friendly, helpful staff. Breakfast was nice, but could have had some more options. Room was a bit small, but clean and tidy.
Stayed in April 2024
Reviewed: 26 April 2024
Trevor
United Kingdomsmall room
location
Stayed in April 2024
Reviewed: 25 April 2024
Umesh
IndiaRoom and toilet size, very limited veg options / no variation in breakfast
Location
Stayed in April 2024
Reviewed: 23 April 2024
Carl
United KingdomRoom was small, dated and the bathroom needs updating. Windows were dirty.
great location near Hyde Park and tube station
Stayed in April 2024
Reviewed: 22 April 2024
Alex
United KingdomThe shower in the bathroom.. turns the bathroom into a lake for a bit! Not the end of the world but a better way for the water to disperse might help.
Excellent hotel. Very helpful staff including bar staff who helped with service for food to go to our room. Ideal location for London travelling and Hyde Park on your doorstep. Breakfast was excellent. Lots of choice. Cooked breakfast was great. Only negative was the coffee. Could’ve been a bit warmer from the machine.
Stayed in April 2024
Reviewed: 22 April 2024
Matt
United KingdomRoom was small but its London and we weren't there for the room. You get what you pay for and it was a lot cheaper than most in London. we Didn't eat there so can't comment on food
The location is great, just opposite Hyde Park and very close to Lancaster Gate Underground station. Lots of pubs and cafes nearby and its relatively quiet despite being close to Paddington station.
Stayed in March 2024
Reviewed: 15 April 2024
Mrs
United KingdomRoom was tired and no running water until 6pm on day of arrival
Reception and Bar/Breakfast was very good
Stayed in April 2024
Reviewed: 15 April 2024
Louise
United KingdomRooms very small but had everything. Walls very thin so could hear everything in neighbouring room.
Stayed in April 2024
Reviewed: 14 April 2024
Shaira
PhilippinesThe first night we were there the water heater wasn’t working, but got fixed the same night so no issues. Hotel itself is quite old and the room was smaller than I expected.
Location is very close to the park
Stayed in April 2024
Reviewed: 12 April 2024
Krishnaprasad
AustraliaWi-Fi connection is disaster
Central location easy access to public transport
Stayed in April 2024
Reviewed: 11 April 2024
Catherine
United Kingdommattress - needs a new one
The room, location was all good, breakfast was great
Stayed in April 2024
Reviewed: 9 April 2024
Nicci
United KingdomGreat location.
Stayed in February 2024
Reviewed: 9 April 2024
Jorge
PortugalLocalitation
Stayed in April 2024
Reviewed: 7 April 2024
Dan
United KingdomBreakfast hit & miss, eggs taste funny, bacon cold first day but lovely second day, overcharged our card ( only by £7 ) but quickly sorted issue.
Ana on reception fantastic and helpful, Jason also very good, comfy beds, good shower, room cleaner was lovely!!
Stayed in April 2024
Reviewed: 7 April 2024
Ella
United KingdomIt’s a bit shabby, the lobby and downstairs is lovely but the room was very dated and needing renovations
Location is perfect, really close to Hyde park and in a really lovely area
Stayed in April 2024
Reviewed: 5 April 2024
Maj
DenmarkHeating in the rooms...to cold..
Beliggenhed, breakfast og sødt personale
Stayed in April 2024
Reviewed: 5 April 2024
Jill
United KingdomThe breakfast options were really poor and not really suited for young children. They were basic and the cooked options, particularly eggs, were dire. Not many restaurants/pubs that cater for young children obviously available in the area.
Hotel was pleasant and clean. Area was fairly quiet and Hyde Park was directly opposite. Buses, taxis and tour buses readily available a short walk away.
Stayed in April 2024
Reviewed: 4 April 2024
Lyndsey
United KingdomFlush on toilet not great. Seemed like water pressure was low or something but it did work after a few flushes.
Lovely stay. Excellent for tube (2 mins from Lancaster Gate). Facing Hyde park. Quiet. Nice breakfast. Lovely little pub round the corner (the Swan). Clean and great value for money. Would definitely stay again.
Stayed in April 2024
Illertissen, Germany
Le Coteau, France
Carnegie, Australia
Dramalj, Croatia
Sikeston, USA
Crested Butte, USA
Svoronata, Greece
Kaunas, Lithuania
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content