What I said above!

During our stay at Cliveden, on the first night, I was awoken by a bell, which sounded like an old-fashioned telephone. I checked the room - No phone in room. There were tapping noises coming from the walls around the room - couldn’t say exactly where the noises were coming from, perhaps the Cliveden ghost? I don’t know, but it kept me awake for most of the first night we stayed there. I did report it to reception upon checking out and they said they would get back to me but so far no one has got back to me, which is a little disappointing.

Stayed in November 2023

Very dark reception area. Bedroom cold. Very poor choice of expensive sandwiches.

Very nice spa. Food very nice but expensive. On the whole helpful staff. Very friendly dining room staff and spa staff. Beautiful grounds and views.

Stayed in October 2023

The room was not in the best of condition with water marks on the wallpaper. For the price of the room it was not very special. Often at dinner we had to signal staff to fill our glasses. £35 for a full breakfast was a bit of a 'micky' take.

The location of the hotel is wonderful and the building is wonderful to be in. The staff are very friendly and professional

Stayed in September 2023

Thought expensive

Amazing historic building

Stayed in August 2023

Food was very average for price charged. outside pool very cold. We asked for milk to be sent to our room for coffee - never arrived. Was not impressed by the service, or breakfast, very average indeed.

Lovely gardens, Lauren on reception was very helpful and told us a lot of history. Great location

Stayed in August 2023

noisy, poor service. absolutely not worth the money. tourists everywhere etc. wouldn’t recommend and won’t be going back.

lovely setting

Stayed in July 2023

Old property looking tired needs some love and attention No air conditioning First room offered was so warm with views of the outside grill room No way a 4 or 5 star property

Stayed in June 2023

A little bit stuffy. Noisy wedding party above the dining room.

Old school British glamour. The spa was very nice. Stunning views from the dining room.

Stayed in June 2023

The service is awful. The food is disgusting.

The place is amazing and very beautiful.

Stayed in April 2023

great breakfast staff not up to standards for this kind of hotel noticed that on several occasions, they don't know etiquette, forcing you almost to taste the wine in the middle of your cocktail, serving the older ladies last, not knowing how to poor tea without spilling which is normal as the teapots are overfull, inox teapots (sorry but for this price and this standards you can't use inox) wonderfull breakfast buffet and fruit display again in an inox bowl, come on, some staff shabby dressed, puts a saucer down on a glass protected table, leaves a round stain doesn't come back, very familiar staff also, you order bacon, they ask you if it's good for your cholesterol, why because someone of the party didn't order exactly what was on the menu? he asked 3 eggs and 6 slices of bacon, which any cook can do. Fine dining isn't worth it, used to go to michelin star restaurants, this was really bad, this cook needs to do some stages in other hotels who are up to those standards, because this was really not good and completely overpices. A hotel of this standard can not have water infiltration in his main dining room next to a central painting or in one of the corridors where some of the plastering came down and has been gone for quite some time. Spa very nice, although indoor pool atmosphere overheated. Beautifull countryhouse but overprices and service not up to standards. Waiters should be in tails of white aprons, and much more handson. They take away breakfast plate and cutlery, so you have to ask for cutlery. Then she goes talking to colleages and comes back 7 min later... This hotel needs a new manager or someone who really goes there and scans it thorougly! astor grill ok food but nothing wow, same as you can get anywhere, chef doesn't put any effort in his dishes...

great breakfast staff not up to standards for this kind of hotel noticed that on several occasions, they don't know etiquette, forcing you almost to taste the wine in the middle of your cocktail, serving the older ladies last, not knowing how to poor tea without spilling which is normal as the teapots are overfull, inox teapots (sorry but for this price and this standards you can't use inox) wonderfull breakfast buffet and fruit display again in an inox bowl, come on, some staff shabby dressed, puts a saucer down on a glass protected table, leaves a round stain doesn't come back, very familiar staff also, you order bacon, they ask you if it's good for your cholesterol, why because someone of the party didn't order exactly what was on the menu? he asked 3 eggs and 6 slices of bacon, which any cook can do. Fine dining isn't worth it, used to go to michelin star restaurants, this was really bad, this cook needs to do some stages in other hotels who are up to those standards, because this was really not good and completely overpices. A hotel of this standard can not have water infiltration in his main dining room next to a central painting or in one of the corridors where some of the plastering came down and has been gone for quite some time. Spa very nice, although indoor pool atmosphere overheated. Beautifull countryhouse but overprices and service not up to standards. Waiters should be in tails of white aprons, and much more handson. They take away breakfast plate and cutlery, so you have to ask for cutlery. Then she goes talking to colleages and comes back 7 min later... This hotel needs a new manager or someone who really goes there and scans it thorougly!

Stayed in April 2023

The price certainly did not match up to the hype and expectation. The room was tired, TV didn't work. No Mini bar, We booked in for the tasting menu at 8.30 & were still waiting at 11.30!

The history and staff were great.

Stayed in February 2023

Hotel felt tired and living off the history of the place. Breakfast was disappointing. The produce was not high-quality, cheap bread, pastries and cooked breakfast. It was not what I would expect from a five star hotel. Dinner in the restaurant was ok but not amazing, didn’t warrant the price paid. Afternoon tea, sandwiches - bread was dry. Overall felt disappointed with the price that I have paid to stay there for one night.

The staff went above and beyond to be helpful.

Stayed in February 2023

Room that upgraded but didn't look like so, Service charge that came from every f*** place, Boring breakfast, no receipt at check out!

We stayed for 2 nights in December 2022. The positive points: The house was magnificent so as our room- The spa was luxerious with a small but nice swimming pool, towels and toiletries provided, staff were polite and car park was available free of charge. The gym was small though didn't bother me very much. Negative points: I booked an expensive room with separate sitting/living room and bedroom! they said they have upgraded us to a room in a main building. However, I am not still convinced as the upgraded room didn't have any living room! Then there was these service charges that came from every single direction! this wasn't clarified upfront and made a big difference to overall bill! we were never given a copy of the receipt either. Speaking of service my wife had her nails done and nail polish didn't last more than 3 days, Breakfast was very boring with fruits balls usually not re-filled until asked! poor collection of cheese and bread also noted overall average breakfast. The same was with the dinner at the main restaurant: boring menu.

Stayed in December 2022

Dinning experience is rather disappointing as a member of staff was very unhelpful, border line rude. Overall dinner was good but not exceptional as expected.

Comfortable rooms, great facilities, grounds and location.

Stayed in July 2022

Food at spa was very poor.

Breakfast excellent. Dinner very good, but too expensive for what it was. Spa facilities excellent, but food at spa very disappointing.

Stayed in May 2022

the library was pathetic, as if bought in a jumble sale. my room was so over-furnished I had to shuffle stuff around to make room for my laptop. the food was disappointing - I have had had better meals in pubs. not enough copies of the FT and no copies of the Guardian or the Independent in the lounge.

breakfast ok, but only ok. the grounds were splendid for walking. the pools were good.

Stayed in April 2022

I was upset regarding the above .

I loved the building and stay . I thought the building could do with a little update - it feels a bit run down / Staff where lovely but took me a week to speak to reception / no one answered or called back I had to chase them . By the time I reached them the spa was full which one of the reason I chose the hotel

Stayed in February 2022

Both restaurants were horrible! Grumpy staff and no atmosphere! For example they have a beautiful fireplace in the lobby and bar but the didn’t turn it on. The property is bad maintained. No eye for detail’s, very messy. No personal touch, no friendly staff, no minibar.

the garden is beautiful.

Stayed in November 2021

Twin bed request not fulfilled on arrival, promised bed will be split on turn down - not done. On arrival at entrance no welcome and help with luggage offered Special birthday - no small gesture/amenity to acknoledge. Hot breakfast was of mediocre quality Long wait for a cappucino in the afternoon. Long wait for a cocktail in the evening

Room allocation with great views, Upkeep of property, Check in experience

Stayed in September 2021

Second time to stay First time I had a stayed checked out at 4am - paid around £800 for the room and had a dyson fan. Couldn’t stand it and checkout at 4am back to London. Two weeks later , I came again( this visit ) room had an a/c which was great but every two hours it’s gives the sound if a generator which wakes you up ( no sleep for the night sadly ). The pool is beautiful but full of bees. Great staff very kind 🙏🏻

Beautiful area

Stayed in September 2021

Tatty in places . Our room had a smashed wash basin in it and bathrooms need some general tlc . lost restaurant booking ( and now full )which the front office were not that keen to take responsibility for ( despite evidence) or sort out with some serious pushing. Food very good but our dessert didn’t arrive… so much time passed and the staff were clearing up around us so we left ! Similar poor service for breakfast …. No tables in the breakfast room. I volunteered to go for a walk for 20 mins by which time they assured me I would have a table . When I came back the person had changed and was given the same story … no room in here ! They offered a table in the reception but I would avoid as you sit down low on a sofa with your food/table up by your chin … so not an experience I wanted ! After some pushing they sorted it . Generally the internal staff were just quick to say no and try on put a positive spin on inferior offerings.

Fantastic imposing building and lovely gardens/ views. Food in the dining room was very good Spa facilities are very nice and unusual to have indoor and outdoor pool . Grandeur of rooms Great doormen

Stayed in September 2021

It is expensive for what you actually experience. Having stayed in many wonderful places its about the personal touch - which was lacking, we had to ask what there was to do, what activities were on, things to try when the first time you stay, how the spa works, no bubbly on arrival in the room, small delighters. I even mentioned it was our 8th wedding anniversary, which didn’t prompt any response. we expect to be guided by staff or concierge proactively to make the most of a stay. For well over £2k for one day and night id hoped for better.

Location, gardens, quiet and well appointed. Good room with view of garden. Spa facilities lovely, massage average. Dinner was tasty and the bar a lovely place to hang out but cocktails a little lack lustre. Sorted out electric car charging but only after offering the distantly located paid charging system (of which we were not subscribed)

Stayed in August 2021

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Stayed in May 2024

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Stayed in April 2024

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Stayed in March 2024