Portland Street, Manchester, M1 3HP, United Kingdom
#33 of 116 hotels in Manchester
Guests' ChoiceBased on 14488 hotel reviews
8.6Cleanliness
9.1
Comfort
9.1
Location
9.4
Facilities
8.8
Staff
8.9
Value for money
8.5
Free WiFi
8.6
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta, Iceland, Australia, Greece, Brazil and North Carolina. For properties in these regions, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 6 August 2024
Katie
United KingdomNothing!
The rooms were amazing and so comfortable! Very clean an exactly what i booked!
Stayed in July 2024
Reviewed: 6 August 2024
Colette
United Kingdom..
Stayed in June 2024
Reviewed: 6 August 2024
Lee
United KingdomThe fact that you are advertising it with parking but actually did not have any meant that we had to pay an additi9nal £29.50 for parking. Really not professional. But other tahn that, we were really happy.
The rooms were nice, really clean and great location.
Stayed in July 2024
Reviewed: 6 August 2024
Haifa
Saudi ArabiaThey don’t provide help with the lauggeg servise, as a person with lots of luggage it was hard to manage it by myself.
The room were clean and the staff was very welcoming
Stayed in July 2024
Reviewed: 6 August 2024
Agne
United KingdomThe location is great in the city centre, close to bars and restaurants. Secure NCP parking is 5 min walk. Had to pay for the parking, though.
Stayed in July 2024
Reviewed: 5 August 2024
Jeanette
United KingdomNothing
The location was exactly where we wanted to be
Stayed in August 2024
Reviewed: 5 August 2024
Caroline
United KingdomClean, organised, friendly staff. The room was spacious and the breakfast was great.
Stayed in August 2024
Reviewed: 5 August 2024
Michael
IrelandExcellent location.
Stayed in August 2024
Reviewed: 5 August 2024
Michelle
United KingdomNothing
Fantastic hotel in a great location. Rooms spotless and well equipped, all staff especially the lady on reception which I didn’t get her name was thee best receptionist I’ve ever had the pleasure of meeting as nothing was a problem to her. Breakfast was well worth the money and bar was very nice as well
Stayed in August 2024
Reviewed: 4 August 2024
German
United StatesThe handheld shower and drain were broken. They came by too early to clean the room and didn’t return, so our room wasn’t cleaned.
Excellent location, clean and spacious room.
Stayed in August 2024
Reviewed: 4 August 2024
John
United KingdomClean and tidy, decent breakfast - decent hotel for a night
Stayed in May 2024
Reviewed: 4 August 2024
Gaby
United KingdomThe TV wasnt connected to the internet and so Netflix didn't work, but that's all really!
The location was great, right next to the heart of canal street and the city centre. The room was clean and spacious and everywhere looked modern!
Stayed in August 2024
Reviewed: 4 August 2024
Nicky
United KingdomLack of day light in room
Modern, fresh and stylish
Stayed in August 2024
Reviewed: 4 August 2024
Barbara
AustraliaEverything great
Stayed in July 2024
Reviewed: 3 August 2024
Lisa
United KingdomGreat checkin staff...Aisha was brilliant. Very clean. Great breakfast. Lovely hotel.
Stayed in August 2024
Reviewed: 3 August 2024
Judith
AustraliaComfortable Clean Great location
Stayed in August 2024
Reviewed: 3 August 2024
Nichola
United KingdomClean, modern and central.
Stayed in May 2024
Reviewed: 3 August 2024
David
United KingdomUnfortunately the breakfast wasn't that great the mattress was to soft for my back is aching just like to say a big thank you to Marie the cleaner was very helpfull and kind also the staff were first class when it came to ask for directions
Quite central to everything
Stayed in August 2024
Reviewed: 3 August 2024
Abdulwahab
KuwaitGreat hotel, great location, but i only had an issue with the air conditioner. As the air conditioner keeps turning off and the weather was hot so it wasn’t helping. I was told that the air conditioner might have a timer that’s why it turns off, and was promised that it will be fixed, yet nothing changed i usually wake up in the middle of the night to turn it on.
Stayed in July 2024
Reviewed: 3 August 2024
Sian
United KingdomThe only drawback was the limited choice of the set evening meal, although the standard of the food was fine.
Lovely hotel, very comfortable
Stayed in August 2024
Reviewed: 3 August 2024
Katie
United KingdomThe location was brilliant. The room was clean and big. The check in and check out on the computer doing it yourself was so easy and hassle free. The hotel even kept our luggage when we checked out so we could carry on exploring.
Stayed in June 2024
Reviewed: 3 August 2024
Jessica
United KingdomNothing
Clean, luxury feel, value, location
Stayed in August 2024
Reviewed: 2 August 2024
Livia
SwitzerlandScrambled eggs, the curtain didn't block the light completely and the mattress was too soft
Stayed in July 2024
Reviewed: 2 August 2024
Amal
United Arab EmiratesNothin
Great location and very clean and welcoming
Stayed in July 2024
Reviewed: 2 August 2024
Lisa
United KingdomNothing it was great
Lovely having a single & a double bed staying with my 9 year old niece
Stayed in August 2024
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content