Nice, clean and geographically good spot in Westminster.

Stayed in April 2024

No veggie sausage option at breakfast

Location

Stayed in April 2024

Our particular room could have been a little bit larger. Next time we will book a corner room. More teabags, black or Earl Grey; no decaffeinated!

Location primarily. The room itself contained everything necessary, thoughtfully provided for. The daily service was exceptional. We returned each night after long days to a very clean room. The showers were instantly hot, which we appreciated. And the room temperature throughout our stay was perfect. Online reservation and payment upon arrival suited us fine.

Stayed in April 2024

The hotel was busy, probably fully booked and the waiting time to even get a table at the breakfast room was rediculously long (over 30 minutes). and around 9:00am the buffet was almost empty, it took 20 minutes to get a cup of coffee, staff was panicking and there was total disorganisatiobn. That is something that may should never happen in a renowned Hilton 4-star hotel. Also the bar, which we wanted to visit around 23:30, had the charm of a factory canteen. Here is definitely some work to be done.

Location ist perfect, only 10 minutes on foot from Big Ben. Staff is friendly and really doing their utmost to make your stay comfortable. Rooms are convenient, although not super large, but that is becoming the standard in London. Everything you need is there and it's working. Only the TV had some strange interruptions on the main channels. We had an issue with the breakfast (see downsides), but that was solved in an elegant and suitable way by the front desk (compliments, Isabelle!). The room rates are okay, but not spectacular, which could have been related to the fact that our stay was at the same time as the London Marathon and the hotel was very crowded.

Stayed in April 2024

Room was too small. No space to leave our luggage, especially if you travel from far and you coming with 2,3 suitcases.

Clean, close to all the major town attractions

Stayed in March 2024

Room is rather small

Location exellent Nice view from 8th floor to river Room is very quiet and clean Good breakfast Big and nice lobby Personnel is very polite and helpful

Stayed in April 2024

Someone staying at the hotel was outside asking everyone for cigarettes. Wasn't a tourist. Partner says bed was very uncomfortable.

Room was spacious, staff were nice and the shower was fantastic. Everything was clean and tidy. Good location for general tourism.

Stayed in April 2024

Our room was a bit on the small side for two females with large bags, getting ready for day/nights out.

Great location, not too far from Pimlico underground station. Very central!

Stayed in April 2024

Fresh fruit nicer than tinned fruit.

Location for breakfast, great. Need additional Coffee machines, mugs too small. Need round plates, oval plates not good.

Stayed in April 2024

Breakfast was poor, do room only and have a nice breakfast out and about instead

Good location and quiet.

Stayed in April 2024

the dark toilet and shower the toilet paper was dirty and the lid at the door in the shower was missing so when showering the floor in the room got wet

Stayed in March 2024

Breakfast cold and lack of staff around to deal with non- standard things.

Updated and nice presentation and rooms. Reception staff helpful and efficient. Good TV channel selection. Quiet location but bus and river boat connections good

Stayed in April 2024

- Staff didn’t have much to say, no outwards assistance or checking if everything was okay - Shower door didn’t seal, water leaked all over bathroom/hallway

- Newly renovated rooms and bathrooms - Central to Westminster

Stayed in February 2024

Expensive for what you got.

Clean and organised. Location is good.

Stayed in March 2024

Weaknesses: - I use TV timers to close the TV after half an hour or so, when going to bed and in need for some noise to fall sleep; in our room the TV settings didn't permit this option - We found not enough space in the room/closet to deposit all our stuff, so it was a little chaotic at some point with all the shopping and personal things Neutral: - The sink in the hall of the room was unusual but we could get acquainted with its location - Nothing special about the breakfast, only the usual very basic offer; however, what we have tried was tasty and fresh - An underground line at more than 10 minutes away

Strengths: - 5***** - The possibility to refill our bottles with water, so to prevent the waste of plastic - Very friendly and client-oriented staff members at the reception - USB chargers in the room - Beds and pillows were extremely comfortable - The cleaning of the room was above expectations - A fair amount of TV channels to choose - Accessible location with good TfL connections to important landmarks in the city Good practice which we found very pleasing: You could ask for not cleaning your room for one day in exchange for Hilton Honors reward points. To understand this remark in correlation with the fact that as a tourist you do not tend to leave your room ordered as in a museum, so we could let our stuff as we succeeded, not as before an army inspection :)

Stayed in April 2024

No shopping area closer

Nice location

Stayed in April 2024

The room was a little small

Hotel is very clean & modern. Breakfast was good

Stayed in April 2024

The bed was pretty firm for our liking and it is was difficult to prevent water from running under the shower door onto the floor.

He liked the location, the staff and the cleanliness.

Stayed in April 2024

No complaints.

The Hotel was maintained to a very good standard. Our room was laid out very well to making the maximum use of the space. We had a nice big closet to store our clothes and cases, so didn't feel like we were living out of a suitcase. It was a good base for walking around the Westminster area of London. The hotel is on a quiet street away from the hustle and bustle so we both slept very well.

Stayed in April 2024

the rooms are compact, think small cruise ship quarters. The elevator is kind of pain because you need your key and you cannot go to any other floor except your own.

the hotel was modern can clean, the 1rst floor bar was very nice and accommodated our large group, very good happy hour prices on drinks, all the staff were great, maids were great, beds comfy, great central location, the Tube stations are a little far but the bus stations are really close. Take an Uber boat ride on the Thames at night. We went from Greenwich to Westminster and it was magical

Stayed in April 2024

Would have preferred cafe open for longer period

Location

Stayed in April 2024

Bigger cups for tea/coffee in the room would have been helpful. Very small in reality but only a minor detail.

Room was clean and comfortable. Location perfect for the LLHM.

Stayed in April 2024

n/a

Fantastic location Great staff

Stayed in April 2024

Parking was a challenge! Coffee machine in room didn’t work. One light broken. Had twin beds when had rung in advance to request double.

Good location Clean Quiet

Stayed in April 2024