Although the hotel was great I did feel at £217 for one night the rooms were quite standard and overpriced. The shampoo and conditioner needed refilling in the shower and television limited channels.

The situation was perfect for the arena, surprisingly quiet. Staff very helpful and friendly, hotel immaculate. Good communication before arrival too.

Stayed in May 2024

We booked the romance package and when we got there (4pm) we were unable to checkin because the room had not been sorted even though we came at midday to drop our bags early and was assured it’d be ready in an hour. We then asked for 4 soft drinks but got Prosecco instead and one of us does not drink which was a bit of a disappointment. Our AC wasn’t working but not sure if this is bc we also had our window open and the bathroom door was extremely stiff to close

The staff , food and general vibe is lovely!

Stayed in May 2024

Comfy room, great location, friendly staff.

Stayed in May 2024

The bed was small - smaller than the headboard arrangement, so the light switches weren't accessible from the bed and there was a significant space between the bed and the side tables. Also we couldn't get in until late.

Room, as always, clean and comfortable without being outstanding in terms of bed or decor. Always provides everything I need in an efficient and unfussy way.

Stayed in May 2024

The mattress was a little firm, but fine for us. Everything else perfect.

Perfect quiet location in Brindley Place which is ideal for the Utilita Arena. Room was basic but very clean and had everything we needed for an overnight stay (including ironing board and iron) The breakfast was superb. The best we’ve had at a hotel of this type. Cooked to order fried eggs and omelettes and plenty of choice of everything. The staff were lovely - very friendly and helpful. We would definitely go back.

Stayed in May 2024

It was so hot that we could not sleep and the a/c was useless. The flush on the toilet was hanging off and the cistern took forever to refill.

Great location, good parking. Very nice breakfast.

Stayed in May 2024

Not 2 towels for us, but made do with one towels.

The location was in a nice area of Birmingham near to the Utilitia Arena

Stayed in May 2024

Only one. Appeared only way to go between floors was by lift, I had to search out stairs (been a hotel fire) so I knew way out in an emergency. IF there were signs for the stairs I missed them.

First time at a Hilton Garden. Impressed. Room well set out and modern. Reception friendly and professional. Breakfast buffet was good with hot and cold food. Was given a 12:00hrs check-out. Car park is third party so only stairs to basement , we unlaoded at front of hotel and while one booked in, the other parked car. Was there on a Sunny bank holiday Monday, so a good atmosphere.

Stayed in May 2024

The only thing we would say is the bed is way to hard, not comfortable at all.

How close it was to everything, nice and clean, friendly staff.

Stayed in May 2024

Room service pizza wasn't great, pretty poor to be honest.

Breakfast was very good, location is brilliant.

Stayed in April 2024

The location

Staff, very nice

Stayed in May 2024

Price was a little expensive. Having stayed elsewhere in birmingham for less price/excerlent facilities, I would price our stay at Under £150 per couple. I know we upgraded but again.I have stayed elsewhere and upgraded for less than a hundred and fifty pounds per couple.

Location ideal for bars and show venue

Stayed in May 2024

Both the late bar and staffing levels inadequate and que jumpers . The breakfast room seating was very limited and people were using this as a social gathering rather than finishing there breakfast and moving on making room for others, which increased the problem but as this was a weekend it was not surprising.

Coffee and tea facility's and fridge with added bottled water in the rooms was an nice bonus as was the addition of a hair dryer. The breakfast was good with plenty of hot and cold choices to suit everyone's taste. Easy to find and great parking facilities.

Stayed in May 2024

It was cold in our room and difficult to manage ac

Stayed in May 2024

The family room we stayed in was clean but needed the repairs carried out with a better finish, you could see where they had filled in holes around the A/C unit on the wall and the bifold door leading to the shower wasn't ideal for our daughter to use, the desk chair arms had all damaged on the ends an scratched my daughters arm, the tv wasn't easy to use and was very basic. The bed and pillows was so uncomfortable both myself and my husband struggled to sleep the pillows was that soft your head sunk that much it offered no support at all.

It is clean and very welcoming.

Stayed in May 2024

We were contacted before our stay with details of the hotel car park and one next door. The hotel car park was priced 'from £22`. It's managed by Just Park and was showing as nearly £34 to prebook. The Q park next door was full so we had to search around. We found a one 5 mins walk away for £9 so a happy ending for us but it would be better if the hotel parking was a standard rate and not extortionate. The bed was creaky as other reviews stated though it was comfortable to sleep on. We had a desk chair in our room that was faulty and sunk every time you sat on it, though not a big issue for us.

We were visiting the arena so the location was excellent. The hotel is set in a quiet area with no street noise during our stay (Friday night). The reception staff were really welcoming and the public areas of the hotel were well presented. Complimentary drinks vouchers and a surprise cake in our room for my husbands birthday was a lovely surprise. Our room was comfortable and clean, well decorated and had everything we needed for our stay - nice toiletries, fridge with bottled water, tea/coffee, ironing board if you need it. Breakfast was really nice with a wide range of choices and fully stocked. We really enjoyed our stay and would visit again.

Stayed in May 2024

Difficult to find the parking!

Friendly staff. Great location

Stayed in May 2024

Response we received from restaurant waitress

The breakfast was very good we booked an evening meal my wife had lamb shank which was full of fat we explained this to the waitress who replied I'll poss on your comments Not really good enough for what we paid for it

Stayed in May 2024

Breakfast. It is left out buffet style but was lukewarm and the station for fried eggs was unmanned so had to find someone.

It is very close to where we needed to be. Very comfortable.

Stayed in May 2024

Bed a bit noisy/creaky

Breakfast - it was excelllent

Stayed in April 2024

Bathroom was small and cramped. Couldn't turn off AC/Heater fan so noisy all night with a green flashing light.

Good location, easy check in/out.

Stayed in April 2024

nothing

the location and breakfast were great

Stayed in April 2024

Over £30 for breakfast if not pre paid for two of us didn't spoil the experience but was really ok. The booking states Car Parking and THERE IS NO CAR PARKING OR CONCESSIONS FOR IT- naughty really should have been clearer. Lucky we have endless amount of money (not).

Staff were lovely and the location was spot on. Check in was easy. Accommodation was basic- clean and tidy.

Stayed in April 2024

No lifts down to basement car park.

Close to the arena and bars/restaurants.

Stayed in April 2024