Nothing

Breakfast and room very good and location perfect

Stayed in October 2023

The hotel is starting to look dated and needs renovation. The carpet needs a good clean, especially on the hallways. Despite staying here every year for years on my trips to Manchester (best city in the world), I would reconsider next time, staying elsewhere. There are a lot of newer, modern hotels in the vicinity for similar or less price. Finally, my room was next door to where the staff coordinated the cleaning of the room. It was noisy at times, mainly with the door but also conversation.

It is very close to the Manchester Gay Village and also Manchester Piccadilly Station. The hotel is cosy and I have stayed many times over the years. It has a bit of a charm and I can’t put my finger on it. Breakfast is good, especially the porridge. I was able to check in early.

Stayed in October 2023

Was so hot difficulty opening window in the night

Comfy bed , pillows and room very spacious,

Stayed in October 2023

Restaurant food both breakfast and bar were good quality and very tasty

Stayed in August 2023

Had some problem with the aircon leaking into our room, staff sorted it and upgraded us rooms which was good, only one lift was working and taking ages as everyone was waiting so we had to walk down 8 flights of stairs in the morning with our suitcases to get out

The staff was so friendly and couldn’t do enough to help you, the location is great and the beds Were comfy

Stayed in October 2023

Room perfect, Bar Area nice & relaxing

Stayed in August 2023

The staff weren’t very helpful

Very good location nice and clean and comfortable

Stayed in October 2023

They didn’t seem to know what was going on - we stayed for two nights (which were booked separately), but this was explained in numerous occasions, and they didn’t get it. Once when I opened feted room service they said “we’re busy at the moment, can you come down and get it”.

Good room, had a fridge, good towels and it was very comfortable.

Stayed in October 2023

Great location. Close to train and city centre.

Stayed in October 2023

There was an obnoxious drunk who harrassed me at the door of my room while it was open to collect a receipt for a breakfast tray. Not good. His friends did not pull him away.

The location was very convenient as we had esasy access to the train station utilized during our stay. Staff was accommodating.

Stayed in September 2023

Our mattress was old sagging and with every move you could hear the springs ping and pong. I'm not sure if they have an issue with plumbing but flushing the toilet was a workout! Having to hold the flush down for a minute till the water came through. So weird!

Entering the double tree I was instantly relaxed. It smells delightful. We were offered cookies and a complimentary drink at the in house bar for our celebration. I was impressed with the view from our room and the bathroom was clean and new.

Stayed in September 2023

A lot of lights

It was clean

Stayed in September 2023

Bit pricy

Stayed in September 2023

Pricing was a bit up and down due to both Pride weekend and the big festival in Wythenshawe

Great breakfast. Fantastic location in the city centre!

Stayed in August 2023

Nothing in particular.

Location was excellent. We reached little early and had to use Hotel luggage storing facility which was excellent.

Stayed in June 2023

One lift out, with no sign of action to repair making travel to room slow. Checking in issues with computer making that overly delayed

I know the hotel well as I used to stay regularly

Stayed in September 2023

Room

Location.

Stayed in September 2023

Would have been good to have water bottles in the room on arrival and also they were not replaced every day

The breakfast buffet was excellent

Stayed in August 2023

I lived in room 733. The Wi-Fi signal is inferior in the room. And this is the only point that made me disappointed.

Perfect location. For both driving or taking public transport. The breakfast was good. I enjoyed the cheeses, hams, eggs, and oats. If you are trying to lose weight, the breakfast here can still meet your requirements.

Stayed in September 2023

Well the food and drink was very expensive.

The ambience, friendly staff , excellent facilities and the room was very comfortable.

Stayed in August 2023

Has chosen upgraded rooms that weren’t allocated, also drinks vouchers as part of the upgrade that we had to request which appeared to create issues as we were not believed despite showing confirmation

Clean and good location

Stayed in July 2023

Lifts were slow especially with one faulty call button. The closure of the car park was inconvenient as we’ve always used the hotel parking. This time the room was noisy facing into the station with traffic.

Breakfast was good although it could have been warmer. Great location. Easy and friendly desk staff.

Stayed in September 2023

nothing!

i was pleasantly surprised with this hotel for the price i was not expecting the beautiful new rooms and really central location , our flight was cancelled during the air traffic control problem and we had to book a room for the night , we actually booked this hotel in error instead of the one at Manchester Airport but i’m glad we did! the hotel was very centrally located meaning we could head out for the evening at ease and come back for a drink in the bar before bed. my only criticism is that the bar only had enough tequila for one margarita ( my favorite cocktail) . The room was perfect the bed one of the most comfortable i’ve slept in and the bathroom was really clean and well designed, i woulddefinitely book this hotel again

Stayed in August 2023

The gym facility was a little bare, maybe the inclusion of a punch bag

staff and hotel staff were great

Stayed in August 2023

1. The shower room door was difficult to close - the handle is rather short hence makes it difficult to close (you need to pull the door if you're inside the shower room). 2. For a 4-Star hotel, I was expecting bedroom slippers to be provided but I was told that it's only provided to suites. I think I'm used to Asia hotel where it's pretty common. No need anything fanciful - simple one-time use type will be good enough.

Clean, modern decor is very pleasant. I was put on L2 which I was told is newly refurbished, hence everything looked nice and new. Very pleasant staff at the L1 restaurant - excellent food. I think I managed to get it at promotional rates on booking.com, hence it's good value for money.

Stayed in August 2023