40 trinity square, City of London, London, EC3N 4DJ, United Kingdom
#154 of 1,010 hotels in London
Guests' ChoiceBased on 4489 hotel reviews
8.6Cleanliness
8.9
Comfort
8.9
Location
9.6
Facilities
8.7
Staff
9.2
Value for money
8.1
Free WiFi
9.0
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 1 May 2024
Nikola
SerbiaThe room was small but comfy if you are alone. The only issue was the elevator. Usually one was not working and it might take you some time until one arrives.
Location of the hotel is great, right above the metro station and a few minute walk from the Tower of London. Perfect if you are staying for a business and you have to be near the City.
Stayed in February 2024
Reviewed: 1 May 2024
Ros
United KingdomNo tea making facilities in room
Modern clean fun and excellent location
Stayed in April 2024
Reviewed: 30 April 2024
Rita
United StatesIt was great location! Very attentive staff, especially Joseph and Anna who made my birthday stay very memorable. Ultra modern hotel.
Stayed in April 2024
Reviewed: 29 April 2024
Natalie
United KingdomThe only issue I had was that there was a sewage smell coming from our sink in our room especially when we ran the water
The property was very central and a stone throw away from the underground so it was very easy to get around the city and back.
Stayed in April 2024
Reviewed: 29 April 2024
Colleen
United KingdomAll good.
Ambience, staff, Location.
Stayed in April 2024
Reviewed: 28 April 2024
Siân
United KingdomIt was all fabulous 👌 Just the aircon made a bit of a rattle at night but not important. I will definitely return!!
The staff were great. The room was amazing. My nephew loved using the ipad. The view from the bar was amazing!!!! HIghly recommended 👌
Stayed in April 2024
Reviewed: 28 April 2024
Leah
IrelandI liked everything!
The property is stylish, very clean and the staff are so polite and welcoming. The roof top bar is exceptional, the views are incredible at night and the bar man that served us was so friendly and brilliant at his job!
Stayed in April 2024
Reviewed: 27 April 2024
Melissa
United KingdomNo kettle or drinks facilities in room
Location was amazing
Stayed in April 2024
Reviewed: 26 April 2024
Michele
United KingdomGreat location, cool vibe. Great high level cocktail bar with amazing views. Our bedroom had an incredible view of the tower! Loved it.
Stayed in March 2024
Reviewed: 26 April 2024
Yu
United Stateslocation
location
Stayed in March 2024
Reviewed: 25 April 2024
Isabela
SpainNothing!
This was excellent! Perfect location on top of Tower Hill metro station. Nica view of Tower of London and Tower Bridge. Nice options around for food and drinks. We loved everything and plan on returning. The decor and vibe was very cool.
Stayed in April 2024
Reviewed: 24 April 2024
Graham
United Kingdomtoilet glass wall
Great Location room was compact and very clean , did not like the opaque toilet class wall
Stayed in April 2024
Reviewed: 23 April 2024
Sarah
IrelandWould have liked tea/coffee making facilities in the room.
Amazing view of Tower of London from the room and the roof top bar.
Stayed in March 2024
Reviewed: 23 April 2024
Mandy
United KingdomNo tea and coffee in room . Layout of room with bed next to window. Bathroom not very private
Very quirky and bright. Loved roofing top bar
Stayed in April 2024
Reviewed: 22 April 2024
Nicole
United KingdomThe only minor issue is that the rooms are on the small side
The location is fantastic and the staff are lovely
Stayed in April 2024
Reviewed: 22 April 2024
Catherine
Isle of ManNo water bottles in the room.
Maximum use of space and the view
Stayed in April 2024
Reviewed: 22 April 2024
Sherif
Saudi Arabiathe breakfast was a bit boring and overpriced and really don't like not having coffee in the room (that's actually a deal breaker for me...)
the view was amazing - the location is so convenient - the staff are incredible
Stayed in April 2024
Reviewed: 22 April 2024
Felix
GermanyGreat view from my room! Nice smart home system, cool room lighting.
Stayed in April 2024
Reviewed: 22 April 2024
Claire
United KingdomOnly found touch pad a little difficult to use to access lights when using blackout blinds, however found switches which were easier.
•Staff were so attentive. Got such a lovely welcome by Sol who was so helpful with my elderly mother-in-law. Thank you for making check-in process easy and getting to our room so quickly. •View from room overlooked Thames, didn't have Tower Bridge but was still impressive. •Had amazing sleep in hugh bed. •I would definitely be back
Stayed in April 2024
Reviewed: 21 April 2024
Luciano
United StatesThe rooms are too small
Great location and very nice common facilities
Stayed in April 2024
Reviewed: 21 April 2024
Jill
United KingdomFunky
Ease of location
Stayed in April 2024
Reviewed: 21 April 2024
Pistritu
United KingdomProbably the best and most cozy hotel that I've ever experienced, just amazing.
Stayed in April 2024
Reviewed: 20 April 2024
Lorti
ItalyThis is my preferred hotel to stay at when I go to London.
Stayed in April 2024
Reviewed: 20 April 2024
Shauna
United StatesNothing
Convenient to public transportation and restaurants/coffee. Very close to Tower & Tower Bridge.
Stayed in April 2024
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content