Yorkgate, Otley, LS21 3NU, United Kingdom
#7 of 8 hotels in Otley
Guests' ChoiceBased on 1789 hotel reviews
6.4Cleanliness
6.9
Comfort
7.1
Location
8.5
Facilities
6.7
Staff
8.1
Value for money
6.2
Free WiFi
6.1
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End of dialog contentReviewed: 26 May 2024
Maggie
United KingdomThe bathrooms in the cabins need to be upgraded-I would not use the showers there. It would be great if residents had complimentary access to the pool at any time-journey times are not always predictable.
I have stayed at the hotel many times and noticed some positive changes since my last stay in October. The showers in the spa are much improved and it is now cheaper for a resident to use the pool. The dining area has had a lovely upgrade, and breakfast was served at the table and quite fresh. The cabin had some new touches too. Staff are always helpful and friendly.
Stayed in May 2024
Reviewed: 25 May 2024
Darren
United KingdomParts of complex require some TLC, looking out of date in areas
Excellent location, staff very helpful and friendly, food very good
Stayed in May 2024
Reviewed: 16 May 2024
Rob
New ZealandThe lack of visual maintenance detracts from the property’s immense potential. The room service was lacking as well as cleaning obvious rubbish from public areas.
Breakfast was fine without being anything special. The property was amazing but let down by its presentation - it is in need of some definite TLC (tender, loving care). It doesn’t seem to be maintained to its potential and certainly the property management would seem to reflect that.
Stayed in May 2024
Reviewed: 16 May 2024
Tarun
United KingdomHotel was run down, not very clean, some staff rude, others welcoming. No water pressure at the hotel at all so showers do not work properly.
Location
Stayed in April 2024
Reviewed: 12 May 2024
Betty
United KingdomFood was not particularly good. Chose fish and chips evening meal, chips were soggy and tasted as though they had been reheated. Fish was passable. Breakfast croissants were inedible, poor quality.
Spa, jacuzzi and pool were v good. Decking and pond outlook delightful.
Stayed in May 2024
Reviewed: 6 May 2024
Matthew
United KingdomDated, shower in the pool not clean, shower head wasn’t cleaned so the flow was restricted, steam room not working, indoor jacuzzi was grubby. £6 a pint or £5plus a bottle wasn’t justified.
Nice surroundings
Stayed in May 2024
Reviewed: 5 May 2024
Bethany
United KingdomSome areas quite out dated such as the bathroom. The hot tub in the lodge my sister stayed in looked quite dirty also.
The room we were in was small however this was balanced out by being able to sit outside the room on two chairs! Which was a nice touch!
Stayed in May 2024
Reviewed: 30 April 2024
Sharon
United KingdomBed was uncomfortable and the TV was too low to watch in bed. Otherwise it was lovely.
The location within nature the lake and the spa is just magical
Stayed in April 2024
Reviewed: 30 April 2024
Nazanin
United KingdomThe shower didn't work and not possible to take a shower
So quiet and nice view
Stayed in April 2024
Reviewed: 29 April 2024
Andrew
United Kingdomwas very disappointed.. got woke up by next door at 7am been very loud. there was no hot water working in the shower so wasn’t happy so decided to get a wash to find that there was no hot water running. also advertised as wifi but wifi was down during the full stay. to pay £200 for 1 night stay I expect to be able to get a hot shower.
nice area and well presented
Stayed in April 2024
Reviewed: 26 April 2024
Tanya
United KingdomThe hotel is very old and dated.
The booking was incorrect and was to include evening meal however this wasn't provided.
Stayed in March 2024
Reviewed: 21 April 2024
Ruby
United Kingdomnot that clean and smelt a bit funny when we walked in, everything seemed old, no signal, and tv couldn’t work with a fire stick because no wifi
hot tub and area
Stayed in April 2024
Reviewed: 20 April 2024
Graham
United KingdomThe bedroom was much smaller than I expected - especially for the price and the neighbours noisy. The breakfast lacked the variety I expected. The coffee was cold. The gym was average. There were not enough staff. No one at reception when I and frequently guests were waiting for someone to man the bar - probably more of a problem when there is a large function running in another area.
The location is very pretty and the main building is good. The outdoor jacuzzi was lovely. The staff are friendly especially in the spa.
Stayed in April 2024
Reviewed: 14 April 2024
Jamie
United KingdomBed was like a postage stamp and very uncomfortable. Only two pillows are available on the pushed together double bed No wifi is available in the Lodge....not good when phone signal on two different networks is poor in the area. Only 4 chanels on the tv worked due to lack of signal
Great for a quick escape to the west Yorkshire or if your due to fly from Leeds Bradford airport as its near by Friendly staff Food was lovely and reasonably priced even with the 10% automatic/optional gratitude tip
Stayed in April 2024
Reviewed: 14 April 2024
Mark
United KingdomRoom cleanliness was not up to par - smelled sweaty, hairs in sink, food expensive, breakfast good but not exceptional
Beautiful buildings, warm welcome, fantastic location, staff helpful when I had to change rooms because first smelled of sweat
Stayed in April 2024
Reviewed: 13 April 2024
Susan
United KingdomDusty room with dusty bedding. Room was not overly clean.
Lovely setting close to the airport
Stayed in April 2024
Reviewed: 11 April 2024
Cath
United KingdomThe outside hot tub was out of use which wss dissapointing,
The breakfast buffet was very good.
Stayed in April 2024
Reviewed: 8 April 2024
Philip
United KingdomRooms, Spa would need a bit of TLC. In the spa area the dehumidification mustn’t woke as the windows and door frames rotted through, the walls are damp and lights and socket screws etc badly corroded. Public toilets basic, restaurant was very dark, food was basic. Very expensive for what I found.
Staff and cleanness of Chevin was first class. Location was ideal to be out of the way from city life. It would look amazing in summer. Reception and bar area looks good with the log cabin effect
Stayed in April 2024
Reviewed: 3 April 2024
Wendy
United KingdomRoom was quite cold had to ask for a heater
Stayed in January 2024
Reviewed: 1 April 2024
Darren
United KingdomVery tired rooms and needs an update. Evening meal was poorly cooked and not great quality.
Beautiful location and grounds
Stayed in April 2024
Reviewed: 1 April 2024
Anonymous
United KingdomThe food was very poor, the soup was cold, the chicken was dry and yorkshirepudding was missing and when it arrived it was cold. Not very enjoyable at all.. The bedroom was executive but the facilities i.e the bathroom was outdated, the furniture in the room could do with updating as it was all scratched. The view was nice as it looked out onto the lake
The surroundings were very nice
Stayed in March 2024
Reviewed: 28 March 2024
Sarah
United KingdomNo light on the veranda and the room was a lot smaller then the ones in the photos
The setting was beautiful
Stayed in March 2024
Reviewed: 10 March 2024
Rose
United Kingdomthe restaurant menu is ok, though it seems like posh pub grub! some more fruit options at breakfast would be nice
location good for Leeds airport. Hotel room small but comfortable; the wall and ceiling seem like log cabin beams! Checking in - reception staff seemed very busy in a long phone conversation. The garden lounge is lovely to relax in (tho a bit cold, in early March). The hotel can do free parking for a pre-flight stay. and there's a back road route to Sentinel car park
Stayed in March 2024
Reviewed: 27 February 2024
Angus
United KingdomRooms poor, lots of damp
The spa was excellent
Stayed in January 2024
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