We had no heating in the room, we were given a fan heater but obviously we only used this while in the room which was then pretty cold each time we returned. The shower was also stone cold, I used the showers in the spa. The bedside lights sometimes worked but mostly not. We were told it was an old building so it couldn’t be helped! We live in an old property so we understand that but the staff were dismissive rather than helpful.

Good size room, good location. Lovely spa. Fair breakfast.

Stayed in February 2024

The only slight negative I'd give is some of the floorboards are really squeaky and need fixing, both in the corridors and in this particular case, my room as well. But the overall facilities and service you get outweighs this slight negative. I will continue to stay here.

I stay at this hotel for work when I have to go to head office, which is about 5/6 times a year. The staff are always extremely helpful, friendly and will make sure they help you out. Lady at breakfast even got some vegan sausages done for me which was brilliant.

Stayed in May 2024

Nothing

Large room and bathroom. Peaceful and tranquil setting but only a short taxi ride from Chester city centre.

Stayed in April 2024

But tired in parts

Quiet and relaxing

Stayed in April 2024

This review has been hidden because it doesn't meet our guidelines.

There’s clearly some work that needs to be done re the upkeep of the property. We booked a junior suite which was good, however the sealant around the shower was chipped away - a simple job to sort. Also the ceiling clearly required painting. We had a door to our balcony which was old and rotten, needed replacing really or some TLC.

Loved the essence of the property - beautiful setting and loved the manor property itself.

Stayed in April 2024

£180 for two single beds to be pushed together. Expect at least a double mattress and not two singles. Light missing in the bath panel. Ceiling cracked in bathroom. Wedding on so small make shift bar used. Waiting one time over 25 minutes for a drink however the man on there was very friendly.

Nice looking place.

Stayed in April 2024

Specifically booked two single beds and was given a double”after driving from Inverness to Glasgow to Manchester and then on to Chester by the time we checked in we were pretty tired so my daughter got the bed and I had to sleep on a mini sofa which wasn’t ideal

Size of the room

Stayed in March 2024

I thought there was little or no atmosphere in the restaurant and dinner prices were very high

Reception was friendly and rooms were nice

Stayed in April 2024

Spa , bed uncomfortable

Mould in bathroom on ceiling, tv wasn’t working properly had to have someone come up twice . Spa was really disappointing and we stayed in it for approx 20 mins.

Stayed in April 2024

Food is expensive but not a deal breaker

Lovely big room and comfy bed

Stayed in April 2024

Decor - Tired Cleanliness - Dusty and not fully cleaned. Mould around sinc plug

Nice grounds

Stayed in April 2024

Worst bacon I’ve ever eaten ( had to spit it out ) Tiles breaking up on bathroom floor in need of maintenance. All a bit tired.

Nice gardens

Stayed in April 2024

We didn't like the long time it took for hot water to come through to our room however we worked round this once we got used to it. Lack of a lift not a problem for us but could be a problem for others.

We enjoyed the large room we were assigned particularly as the weather was changeable and we were able to use our room to relax in - bedroom section was apart from the living area. Steam room, sauna and pool were very pleasant - clean and quiet when we visited them. We dined out on most evenings as menu on offer was limited however breakfasts were well prepared and freshly presented.

Stayed in April 2024

Didn't get the room I thought I was getting. Not much choice of food.

Food was nice and the spa treatments were amazing.

Stayed in March 2024

Old fashioned rooms. Had to make our own bed up as the sheets had just been laid. Tv didn’t work. Took three retuning and an aerial move for it to work. Holes in the wall and decor not treated to for a while. Bath/Shower is one slip away from seriously injuring someone.

The castle feel and the spa facilities.

Stayed in April 2024

Only down side was the shower in the room didn’t drain and it would overflow so you’d have to wait to get back in before accidentally flooding the bathroom/downstairs.

Fantastic hotel to get away and just relax at. Used the spa facilities as well to really unwind. Staff were very helpful and it was nice being in the middle of nowhere (although not far from Chester but there’s no hustle and bustle so you’re far enough my away but not too far). Just what the doctor ordered

Stayed in April 2024

A little tired in the decor

Excellent location

Stayed in April 2024

Breakfast could be improved by offering more choice and eggs cooked to order as they unfortunately were all overdone, but we could have just been unlucky!

Lovely size family room, really comfortable beds. Pool was great and all staff were helpful and friendly.

Stayed in April 2024

Bathroom could have been cleaned better

The staff was really lovely, nice spacious rooms. Nice Spa area with warm swimming pool. Great breakfast.

Stayed in April 2024

The bathroom had a lot of mold and damp was present on the bathroom ceiling. Room would of benefitted from repaint.

Good facilities for a short stay, room was very spacious.

Stayed in March 2024

The lack of food and drink facilities. We had to get a taxi to find somewhere to eat.

Nice location and spa.

Stayed in February 2024

1.meal I had in the restaurant wasn't that good (the lamb was very chewy ) 2. having to pay £100 deposit to book a table (never come across this before and we just come from a hotel in Manchester that didn't require it)) 3. Went to use room service but no phone in the room - reported it but still had to go to reception to place my order sort of defeats the object some what. 4.when checking in and out it took a very long time due to the card machine not connecting.

The room was clean and very nice plus there was on site parking

Stayed in April 2024

Hotel needs updating as decor is tired and some fixtures and fittings hanging off (toilet roll holder) Room was so hot we had to figure out how to turn all the radiators off and slept with window open. Furniture is old and marked. Bar area was awful and uninspiring, the bar man was interrupted twice by staff as I was trying to put and order in. The bar menu is limited and the online menu is inaccurate as prices are more expensive, pizza is £18 not £14...which is a big price jump. We ate in room and when it came was 'soggy' as my son called it. Such a shame as we were so looking forward to our last minute getaway.

Proximity to local attractions.

Stayed in April 2024