Jaded exterior. There were mcdonalds wrappers dumped in car park. Generally a run-down condition esp exterior. It would have been a great place once - but seems to be left behind. It seems to me that the property is running an old name synonymous with high quality - but is now run with new management that is on a very tight budget. Nothing wrong with that & they are clearly spending the money where they get biggest bang for buck. The shame is the general external appearance is shabby & not as welcoming as it once would have been. The dining room was quite large - but only the manager running the place - and we were alone in there - I don't think I've ever had that in any hotel.... it was both good and bad at the same time. Don't misunderstand my review - there was NOTHING wrong....just not a 'Ramada' & I wasn't expecting it at the budget paid.

This property is in a decent location from the motorway - so convenient and yet far enough away not to be noisey. The room was fairly large for a small budget. The staff were very polite & friendly. The evening meal was nice - although were the only couple dining in the whole room.

Stayed in May 2024

Firstly give a room when entered a couple was in bed, Rooms was very dusty Hand prints on the wall Fridge not working Bulbs not working Edges in bathroom

Stayed in May 2024

I made the booking through Booking.com, and they advertised the king bed room for three persons. They called on the morning of the day we were supposed to check in to tell us they didn't have an available extra bed for the third person. So, we were given the option to either buy another room or have three people sleep in a king bed. Additionally, the shower in one of the rooms had a broken mixer, so we couldn't use it because the water was too hot. Luckily, we had two rooms.

The area is very quiet and secluded.

Stayed in May 2024

Some minor refresh of the room/bathroom and a chair at the dressing table

Really enjoyed our overnight stay at this Ramada hotel Cheltenham, the staff very friendly and accommodating. Only disappointment where showing some areas being tired or needing minor decoration/repair.

Stayed in May 2024

I had to change my room as soon as I got there, I had booked for a kingsize bed but the first room had 2 singles. They changed it straight away. The actual kingsize bed, the base was kingsize but the mattress was 2 separate mattress'es. No instructions on how to use the shower, so after 10 mins I finally worked it out. The hairdryer was broken, the on/off switch was not noticeable, it did have a pat test sticker on. No hot breakfast available. A little over-priced for 1 night.

The whole place looked refreshed, newly painted. Lovely entrance when you walk in. Fab size telly, plenty of hot beverage. Easy access into Cheltenham. Room was very clean. You can clearly see they are updating the property.

Stayed in May 2024

Carpet and chair in room filthy. Remote control untouchable it was so dirty Breakfast unavailable Room very very basic. No clock, radio or telephone

Bed comfortable, clean linen and bathroom

Stayed in May 2024

Hotel still having a refurbishment, kitchen not open, bar not finished, room was clean but very dusty, no toilets at the bar had to return to room. OK for a 1 night traveling throught but would not stay there again. £72 a night

Reception was clean

Stayed in May 2024

Kitchen was closed due to maintenance which was disappointment Broken Curtains in Suite room

Room was neat and comfortable

Stayed in May 2024

The room and the breakfast area need a good vacuuming. The room needs updating - windows not opening, bathroom badly grouted / sealant.

Location was good, close to amenities. Receptionist was pleasant, helpful and attentive.

Stayed in May 2024

No breakfast property was described as breakfast included

Rooms okay

Stayed in May 2024

Functional and fine for a stopover.

Stayed in May 2024

No breakfast or gym as advertised

Price and location

Stayed in April 2024

On booking.com there was no mention that the hotel was no longer Ramada and being updated. There was no food, no breakfast, no bar. You were also 2 miles away from an over busy , limited staff Harvester pub with not so good food.

Rooms were large

Stayed in May 2024

Value for money and clean. Convenient location.

Stayed in December 2021

having stayed at the hotel a few times, w as disappointed to fine no hot water. spoke to reception who said they would get it looked at . on leaving still not sorted.

it was clean and staff were friendly, good location

Stayed in December 2021

The air-conditioning/heating did not work, the restaurant was closed, we had no hot water on the second morning because the staff did not know how to work the heating. Breakfast was not great quality, the hash browns were still ice cold from the freezer and my black pudding was almost raw.

The room was clean and the bed comfortable. Staff were friendly.

Stayed in November 2021

The room looked tired with a crack in the sink, skirting boards in need of repair and all areas looked in need of a good paint and spruce up. Breakfast was ok but I asked for mushrooms and got served 3, these were clearly from a tin. Fair selection of food at breakfast and good value for money.

Good location and easy place to stay just off the motorway, large room with comfy beds. Friendly staff and plenty of parking.

Stayed in December 2021

Breakfast, was a bit unorganised

It was quiet

Stayed in December 2021

Room hadn't been made up with clean sheets, but once we bought it to their attention it was addressed immediately. General areas very tired and needed a good clean!

Bed very comfortable, room spacious. Nice, freshly cooked breakfast. Friendly service

Stayed in December 2021

no lighting in car park, given noisy room over the kitchen, humming noise from extractor fan. Room was cold on arrival, lamps did not work paint flaking off walls above tv

location very convenient for me to access work

Stayed in November 2021

Cleanliness was lacking. Spiders webs and dead spiders on curtains and in dining room. Shower wouldn't turn down, but staff sorted it whilst we were out once reported

Size of the bed, comfortable. No daily service. Had to ask for towels and extra pillows to have 2 each. Paid for breakfast for all 3 days and only got cooked on 2

Stayed in December 2021

Satisfactory clean room

Stayed in September 2021

It didn't have any facilities the restaurant was closed and totally understaffed

Tidy clean

Stayed in December 2021

The room was very cold. AC didn't work, and 2 electric heaters were in the room on arrival, one switched on but not working, the other switched off. Staff readily replaced the faulty heater and I made sure that both were turned on. External walls of the room had flaking plaster from damp, 4 lights (including both bedside lights) were not working, bathroom sink was blocked and drained extremely slowly. water was lukewarm for a shower or bath, water pressure for shower was more a dribble than a shower. Went downstairs for a meal - no catering due to maintenance. They couldn't even offer a bag of crisps or peanuts because of delivery problems. Was told there was only 1 pub locally, and a certain chicken fast food outlet. the pub was packed, so opted for the fast food option. big mistake but that is not the purpose of this review. Went back to the room which was still bitterly cold despite both "heaters" having been on for 2-3 hours. went to bed to get warm. In the morning the room was still cold, despite the additional heating having been on for over 12 hours. I didn't stay for breakfast, so can't review that. Would I stay again? if the heating and plumbing is fixed, yes

The staff I saw were very helpful, the room was spotlessly clean. The room was large and well appointed. The bathroom had a shower and a bath. There was a large wall mounted TV with a good choice of channels. The room was really quiet and no disturbance at all during the night

Stayed in December 2021