Gloucester Road, Cheltenham, GL51 0ST, United Kingdom
#28 of 28 hotels in Cheltenham
Guests' ChoiceBased on 639 hotel reviews
5.5Cleanliness
6.8
Comfort
6.9
Location
7.0
Facilities
5.7
Staff
7.0
Value for money
6.3
Free WiFi
6.4
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End of dialog contentReviewed: 26 June 2024
Jonathan
United KingdomLooks like it has had a revamp, however if they got a reliable DIY person in to touch up the jobs then it would be better, just needs some tlc and attention to detail. The bathroom suite did not match the photos and the Aircon was not working.
Great cost for a few nights. Room was a great size. Easy access and reasonably priced compared to any other hotel in the area. The evening meal was tasty, I did not do breakfast so I can't comment. Bar prices are average for the area. Plenty of free parking spaces.
Stayed in June 2024
Reviewed: 24 June 2024
Kirsten-lea
United KingdomBreakfast was shocking, no food, no milk, no cups, one staff member running round trying to clean up get more stock refill stations, everyone was getting pissed off, this poor chap was having one hell of a morning. GET MORE STAFF & FRESH FOOD - couldn't even eat any of the items they had out as was so old/stale. Coffee and everything came in sachets including milk. Cooked breakfast was okay but you didn't get a choice of what you wanted, just cooked breakfast and they brought out a plate, no allergy questions or choice of what you wanted on your cooked breakfast. you got one tiny piece of mushroom, tomato, egg and sausage, was a childs portion. Super run down hotel, everything is old, falling apart, mouldy, stains on the sheets, you can tell they have been washed but still, throw the sheets and get new ones!! Hotel needs a major revamp. Was absolutely dead and it just looks like they have no money to keep the place open. Breakfast was worse than what you'd get at the homeless shelter, just gross.
Bed was super comfy, nice tv in room and decent size room for one person. Staff were lovely, very very attentive and sweet, they made the stay more bearable and are pretty much the only good things going for that hotel.
Stayed in June 2024
Reviewed: 24 June 2024
Anne
United KingdomCould do with a lot of TLC. Was clean but unloved
Was easy to find and just what we needed for a one night stay
Stayed in June 2024
Reviewed: 23 June 2024
Gerard
United KingdomOutside could do with a tidy up, and it detracts from the quality inside.
Comfort of the room, cleanliness and facilities. Staff were friendly and the breakfast service was excellent. Great fried breakfast and provided gluten free bread, which was a bonus.
Stayed in June 2024
Reviewed: 22 June 2024
Toni-maree
New ZealandRoom smelt of cigarette smoke from the previous guest. We also had a phone call at 2.30am from the hotel and have no idea why.
Had a lovely curry for dinner.
Stayed in June 2024
Reviewed: 20 June 2024
Heike
United KingdomN/A
Close to Motorway and good price 👍
Stayed in May 2024
Reviewed: 17 June 2024
Graham
United KingdomRoom cleaning and preparation
staff were great
Stayed in June 2024
Reviewed: 16 June 2024
Chris
United KingdomNo assess to condense ( more milk, sugar,tea )
Spacey room
Stayed in June 2024
Reviewed: 14 June 2024
Daniel
United KingdomNo food or drink available Strong paint smell was overpowering
Clean and fresh ,easy access
Stayed in May 2024
Reviewed: 11 June 2024
Roberto
United KingdomWhen I booked in booking.com it was stated that the hotel has a EV charging point. My plan was to sleep there while the car was charging and be ready to depart in the early morning. We we were in a group of 4 people. On arrival at about 10pm the staff denied the existence of the EV charging point and then they accepted that there is one but it was out or order for days. I had to travel to the nearest point in town centre so I spent 2 hours at late night to charge. I went to sleep at 1:30 am and had to travel in the early morning. I had a very bad and short sleep.
Price was good and rooms large and confortable.
Stayed in May 2024
Reviewed: 10 June 2024
Mike
United KingdomCould never find a member of staff in the morning to collect invoice for work purposes.
Nice rooms Clean Comfortable beds
Stayed in May 2024
Reviewed: 10 June 2024
Sean
United KingdomMusic playing quite loudly I could hear it over the TV in my room
Budget ingredients used , clearly new owners trying to make their way in the hotel game , my scrambled egg was cooked in oil not butter making it completely unpleasant and uneatable sausage was chipolater style and of a budget nature.
Stayed in June 2024
Reviewed: 10 June 2024
James
United KingdomBreakfast was mayhem as only 1 server trying to do everyone so Everyone was asking for cutlery or food
Rooms were clean and good size with a mini fridge and free Netflix was a nice touch
Stayed in June 2024
Reviewed: 10 June 2024
Mark
United KingdomCleanliness,facility’s poor condition,tv not working,toilet flush broken..it looks as though it’s been tarted up but very poorly,very dated and generally very poor condition,paint splashes and roller marks all over parts of the rooms and hotel lobby areas especially on the entrance to the lifts and hall ways,breakfast was good but no condiments on tables,sauces non existent,broken coffee machine,lack of plates,spoons and cups..we have since found out it was used as a hotel for illegal immigrants very recently which would explain the shoddy paintwork and condition of the place to get it open asap..the restaurant prices were good but didn’t try the food,if it was on par with the breakfast it would be very good,real shame the place is very dated and poorly prepared..
Reception young lad was superb,the faults we encountered were due to poor management,unchecked room facility’s and poor house keeping.we were offered another room but ended up with single beds but at least that rooms facilities worked.
Stayed in June 2024
Reviewed: 8 June 2024
Nyasha
United KingdomNo food served
Staff friendly.
Stayed in May 2024
Reviewed: 8 June 2024
Sweet
United KingdomThere were no water bottles in room and tissue box in rooms.
Staff was very nice, rooms were clean.
Stayed in June 2024
Reviewed: 3 June 2024
Andrew
United KingdomAll the doors need work when people where coming in and out late and early in the morning and bang bang off the doors
It was ok the staff was ok
Stayed in June 2024
Reviewed: 2 June 2024
Harry
United KingdomCould have been cleaner, the bathroom was very dated and the breakfast room was lacking. Most of the hotel hadn't been updated in a long time. The thermostat was broken
Extras were good, price was low. The bedroom was newly outfitted and had everything you needed. Comfy bed and nice crisp linen. Plenty of parking
Stayed in June 2024
Reviewed: 2 June 2024
Juliet
United Kingdomthe rooms are wide but one of the rooms that we had was not good, the sink clogged, the table was broken and the room was dusty and the hot and cold water are not good , but the two rooms were ok.
The staff were nice, The breakfast is also nice.
Stayed in June 2024
Reviewed: 2 June 2024
Emma
United KingdomThe rooms were dirty The one bathroom was wet, the shower and the toilet was leaking The lamps had no light bulbs in them White crusty stains on the bottom of the beds, on the chairs and the curtains. Stains on the”clean” bedding too The one chair was broken in the one room AC broken in both rooms and other in the hotel (asked other guests) Large comfortable Beds that were promised were two singles pushed together with a double mattress cover so the bed spread apart making it uncomfortable.
Plenty of parking and easy check in and check out
Stayed in June 2024
Reviewed: 2 June 2024
Sophie
United KingdomThe sofa bed was awful. It was on a slant and when we complained they added more duvets which made it worse to sleep on. Our toilet broke we stayed 3 nights and the towels were not changed and t / coffee station not refilled.
The bed was comfortable
Stayed in June 2024
Reviewed: 2 June 2024
Gemma
United KingdomCold shower no hot water Looked very dated/scruffy from the outside
Room was spacious
Stayed in May 2024
Reviewed: 29 May 2024
Susan
United KingdomThere was only a limited menu available. Only 1 dessert on offer. The paint on the outside of the hotel was peeling off.
The staff were lovely, and really friendly. The hotel is clean and on a quiet road. The food was excellent, although the menu was limited. The room had all that I could have wanted to hand. No hairdryer though, and no phone in the room to ask for one. Only realised when I had washed my hair. I couldn't be bothered to use my phone to see if I could get one.
Stayed in May 2024
Reviewed: 28 May 2024
Stuart
United KingdomJaded exterior. There were mcdonalds wrappers dumped in car park. Generally a run-down condition esp exterior. It would have been a great place once - but seems to be left behind. It seems to me that the property is running an old name synonymous with high quality - but is now run with new management that is on a very tight budget. Nothing wrong with that & they are clearly spending the money where they get biggest bang for buck. The shame is the general external appearance is shabby & not as welcoming as it once would have been. The dining room was quite large - but only the manager running the place - and we were alone in there - I don't think I've ever had that in any hotel.... it was both good and bad at the same time. Don't misunderstand my review - there was NOTHING wrong....just not a 'Ramada' & I wasn't expecting it at the budget paid.
This property is in a decent location from the motorway - so convenient and yet far enough away not to be noisey. The room was fairly large for a small budget. The staff were very polite & friendly. The evening meal was nice - although were the only couple dining in the whole room.
Stayed in May 2024
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