49 Queensborough Terrace, Westminster Borough, London, W2 3SY, United Kingdom
#860 of 1,018 hotels in London
Guests' ChoiceBased on 12524 hotel reviews
6.6Cleanliness
7.1
Comfort
7.1
Location
8.7
Facilities
6.7
Staff
7.7
Value for money
7.0
Free WiFi
7.2
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 24 May 2024
Vikram
SingaporeThe shower area is too small. No aircon.
Convenient location. Decent breakfast. Room size is reasonable.
Stayed in May 2024
Reviewed: 23 May 2024
Victoria
United KingdomBed uncomfortable,bathroom so small,not clean,too far away but thats not the hotels fault
Staff were lovely
Stayed in May 2024
Reviewed: 23 May 2024
Lorenzo
ItalyThe room was very small and the TV, even though we didn't watch it that much, was in an unusual position and also very small. The bathroom size is also too small to me. But all in all, it was more than decent
I've been there several times and it is always a pleasure to come back.
Stayed in May 2024
Reviewed: 22 May 2024
Helen
United KingdomSmall bathroom
Exceptionally friendly staff changed layout of beds into 2 twin. Cleaning and towels exceptional. Very comfortable night sleep. Knowledgeable helpful and friendly reception staff
Stayed in May 2024
Reviewed: 22 May 2024
Tj
United KingdomBathroom was a bit compact but was clean 👌
Comfortable and clean Supply of toiletries, tea and coffee and a fridge Room safe included . Stayed here 3 times now Bar on site and now serve snacks
Stayed in May 2024
Reviewed: 21 May 2024
Natasha
United StatesThe third bed was like a cot- it would be nice if they put a mattress like the other 2 beds
The location and the staff
Stayed in May 2024
Reviewed: 21 May 2024
Clements
United KingdomAlthough hotel was surrounded by scaffolding as it was being refurbished didnt really affect my stay. Couldnt get any cold water out of tap to clean my teeth in evening!
Location was fantastic for the park and Oxford Street, had a large single room, loved the pink light, nice bathroom
Stayed in May 2024
Reviewed: 21 May 2024
Julia
CanadaRooms got hot and stayed hot very easily.
Friendly staff, decent breakfast selection and great location.
Stayed in May 2024
Reviewed: 20 May 2024
Thony
United StatesNothing
Great location just walking distance from stores, restaurants and train stations
Stayed in May 2024
Reviewed: 20 May 2024
Atiku
NigeriaFacility should be upgraded
Location
Stayed in April 2024
Reviewed: 20 May 2024
Myra
IrelandBed way to small for Comfort
Good location Friendly staff Clean
Stayed in May 2024
Reviewed: 18 May 2024
Hannah
AustriaWhile our stay the hotel was under construction. We didn’t hear much noise but our view from the room was just constructions. The room was also pretty old but clean.
The location is really good. It’s a 2min walk from the beautiful Kensington Park and a lot of good shops and restaurants.
Stayed in May 2024
Reviewed: 17 May 2024
Mark
SpainLifts a bit erratic. Some confusion about whether there was any food available from the bar area - Reception says yes and bar staff says no! Obviously refurbishment work ongoing but wasn't originally advised my room would be with a window that had been obscured by boarding but the staff moved us immediately so it wasn't a big problem but an issue until resolved. Air conditioning in all rooms would be a benefit. Table fans aren't as effective.
Good location, excellent breakfast. comfortable room.
Stayed in May 2024
Reviewed: 17 May 2024
Benjamin
United Stateslocation
Stayed in May 2024
Reviewed: 16 May 2024
Saiiiid
OmanThere is one young man in the reception very rude almost shouting and aggressive. other than that all staff in the reception were very helpful and kindly
The location and luggage services they can store your it before check-in and after check-out
Stayed in May 2024
Reviewed: 16 May 2024
Barry
AustraliaToilets soooo small
Central
Stayed in May 2024
Reviewed: 15 May 2024
Gwern
United KingdomA little far to walk but had good transport links No view but if youre coming to London you shouldnt stay in the hotel anyway
Comfortable bed and a nice room and staff were very kind Also had an excellent shower
Stayed in May 2024
Reviewed: 15 May 2024
Sadie
United KingdomHotel a little dated and room very small
Ideal location for tube station and Hyde Park. Really friendly staff and lovely breakfast
Stayed in May 2024
Reviewed: 14 May 2024
Ludmila
Czech RepublicWhen booking the room, it was not stated in the description that the room does not have a window. Hotel is currently under scaffolding.
The breakfasts were rich and the food was constantly replenished. There was a choice of English breakfast as well as ham, cheese, sweet and savory pastries and a selection of fruit. The coffee was of good quality, as was the selection of teas. Luggage storage also worked very well. The staff was friendly and helpful. The hotel is in a quiet location right next to Kensington gardens, two minutes from the Queensway tube station.
Stayed in May 2024
Reviewed: 14 May 2024
Aronsohn-donovan
United StatesOur room level did not have elevator services, the mezzanine level. It seems these old rooms were added as an afterthought when the hotel opened. It is accessible only by stairs, which is OK because hotel staff delivered our bags. However, the fire doors (labeled to be kept shut at all times for safety) where always propped open. My wife asked the front desk about that, and was told that while construction work is being done, the doors are propped open, but shut after workers leave for the day. This was not true! They keep the fire doors open through the night. When she shut just the door to our hallway (so we don't perish in a fire) someone would prop open the door again! We stayed 3 nights.
The location is very good, near train tube stations, shopping, dining, and the park.
Stayed in May 2024
Reviewed: 13 May 2024
Christopher
United KingdomOur room was directly next to a room being renovated we were given another room better standard but in basement where air con wasn't sufficient to keep the room cool. It was a great room but unfortunately felt like a sauna.The staff and location were excellent though!
Location excellent
Stayed in May 2024
Reviewed: 12 May 2024
Kunwar
IndiaCharge for keeping luggage
Good Space in Rooms Wide Passages
Stayed in May 2024
Reviewed: 10 May 2024
Victoria
United KingdomHeating in the room, too hot. Workmen drilling at 0900, though they did wait until this time.
Location
Stayed in May 2024
Reviewed: 10 May 2024
Romail
PakistanI wish the shower wasn't fixed and had a hose other than that no issue
Absolutely loved the location, so close to queensway station to travel to bond street or oxford street within 5 minutes, good restaurants nearby
Stayed in May 2024
Zambujeira do Mar, Portugal
Casal Velino, Italy
Glasgow, UK
Kanazawa, Japan
Nahariyya, Israel
Vourvourou, Greece
Tirana, Albania
Vanderhoof, Canada
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content