City Centre, Station Rise, York, YO1 6HT, United Kingdom
#19 of 104 hotels in York
Guests' ChoiceBased on 8687 hotel reviews
9.1Cleanliness
9.5
Comfort
9.5
Location
9.7
Facilities
9.3
Staff
9.5
Value for money
8.4
Free WiFi
8.8
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End of dialog contentReviewed: 5 May 2024
Joanna
United KingdomCarpet little old and stained in room. Wallpaper peeling slightly
Location staff facilities
Stayed in May 2024
Reviewed: 5 May 2024
Colin
United KingdomRooms, food staff.
Stayed in May 2024
Reviewed: 5 May 2024
Chris
United KingdomBreakfast was poor for the price
Location and people
Stayed in April 2024
Reviewed: 5 May 2024
Kirsty
United KingdomThe property was in a great location, rooms were massive and so clean and comfortable. The staff were amazing and went above and beyond. Spa facilities were lovely
Stayed in May 2024
Reviewed: 5 May 2024
Claire
United KingdomNothing
Beautiful building Close to train station Easy to get to city center
Stayed in April 2024
Reviewed: 5 May 2024
Sarah
United KingdomI liked everything about it.
Luxurious! Very comfortable bed. Spacious room. Great shower and toiletries. Very clean. Helpful and friendly staff. Great shortbread! Great location.
Stayed in May 2024
Reviewed: 4 May 2024
Rita
United KingdomA unfortunate musty, damp smell around the reception area.
The building is beautiful and well situated. The room was a good size
Stayed in May 2024
Reviewed: 4 May 2024
Michelle
United KingdomNothing
Spotlessly clean, friendly staff, excellent facilities.
Stayed in May 2024
Reviewed: 3 May 2024
Geraldine
United KingdomRestaurant bit over priced and couldn’t get cold water to brush teeth strange tapes don’t go all the way round
How clean and well positioned it was easy to walk everywhere transport as well lovely spacious rooms
Stayed in May 2024
Reviewed: 3 May 2024
Adam
United KingdomNothing
The staff were welcoming, the room was beautifully appointed, and the service was top-notch. The hotel's location is convenient, and the amenities exceeded my expectations.
Stayed in April 2024
Reviewed: 3 May 2024
Kara
United KingdomAll the food is a little bit pricey, so it's definitely only somewhere to go as a one-off treat.
Beautiful hotel and the staff were excellent from the moment we stepped in the door.
Stayed in April 2024
Reviewed: 2 May 2024
Susan
PortugalRoom was a little tired.
Friendly and helpful staff. Good service. Beautiful restaurant. Very generous sized room.
Stayed in May 2024
Reviewed: 2 May 2024
Izabela
United KingdomThe hotel's staff was very attentive from the minute we arrived to leaving the place. We received a friendly welcome and the rooms were great, comfortable beds and spacious enough. Breakfast was delicious too. Would definitely recommend and be back soon.
Stayed in May 2024
Reviewed: 1 May 2024
Christine
United StatesNothing - everything including staff was wonderful
Beautiful hotel in perfect location. Stayed in the newer section - room was immaculate, modern, great amenities. Bath robe & slippers really nice touch! Wish our stay could have been longer than 1 night.
Stayed in May 2024
Reviewed: 1 May 2024
Katie
United KingdomNothing I liked it all
Felt very relaxing environment
Stayed in May 2024
Reviewed: 1 May 2024
Catherine
United Kingdomnothing
The room was very spacious and the most comfy bed. The pillows were of high standard. Coffee machine and water are a good bonus.Staff on reception were helpful on arrival and we parked our car overnight which was looked after and safe. Had a swim in the morning. Gorgeous pool, sauna and jacuzzi. Very relaxing place and very close to town centre for shopping and looking at the gorgeous old buildings. Loved every minute and will be back.
Stayed in April 2024
Reviewed: 30 April 2024
Rosemary
United KingdomWonderful stay, very clean and comfortable stay. Staff were amazing and attentive. Thank you
Stayed in April 2024
Reviewed: 30 April 2024
Samuel
United KingdomThe bill! Also I'd say the room service food was a little meh.
Absolutely incredible hotel. Worth every penny! The food in the terrace restaurant was absolutely phenomenal. If I'd have been hit by a car that night it still would have been a net positive!
Stayed in April 2024
Reviewed: 30 April 2024
Pauline
United KingdomLoved the property
Lovely staff - excellent food and service in the Rise restaurant
Stayed in April 2024
Reviewed: 30 April 2024
Michael
United KingdomOutstanding service from all staff at The Grand. Nothing was too much trouble.
Stayed in April 2024
Reviewed: 30 April 2024
Claire
United KingdomNothing
Amazing hotel, 5 star through and through. Staff were friendly and knowledgable about the area
Stayed in April 2024
Reviewed: 29 April 2024
Catherine
United KingdomThe only criticism was the power of the shower in the room, but we also used the spa/pool so showered there, too.
Excellent stay from start to end. The staff were amazing, friendly, and accommodating. The hotel is beautiful and felt really relaxing. The spa/pool was great, too. We had breakfast, which was lovely with a lot to choose from. We had our evening meal there on our last night, and the food was absolutely delicious.
Stayed in April 2024
Reviewed: 29 April 2024
Alan
United KingdomParking Charge high when actually hotel using NCP car park. Though staff very good bar lounge not that comfortable and more like a grand old 1st class rail station waiting room.
Location, Breakfast
Stayed in April 2024
Reviewed: 29 April 2024
Maria
United KingdomThis is a rare case of 0 faults ( at least for me).
5 min walk from the train station, old school (in a good sense)/classy calm interiors, sincerely welcoming staff (no "trying too hard" to please) and willing to make your stay most enjoyable. The room was spacious, perfectly clean, coffee machine in the room was so right and the best mattress ever slept on. One of the best pornstar martini made at the hotel's bar made an excellent aperitivo time. A special thank you for the lovely greeting card for our anniversary.
Stayed in April 2024
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